October 18, 1995
NYNEX CONTACT: Media Relations,
NYNEX Unveils Account Center in East Syracuse
EAST SYRACUSE, NY -- NYNEX unveiled today its first Account Collection
Center (ACC) in the state, a facility designed to improve service
to the companys more than 2 million residential and small business
customers in upstate New York. The center is located at 6360 Thompson
The opening of this center reflects NYNEXs commitment to service
and the needs of our customers, said Elizabeth Houlihan, vice
president for residence sales. How we treat customers and how
quickly and how well we take care of their calls and requests
is the cornerstone of our success in keeping them loyal to NYNEX.
The center also provides a new type of work environment, one that
is upbeat and fun to work in. Its a place where employees are
enthusiastic about their jobs, proud of their accomplishments
and continuously provided with new tools and training to meet
customer needs, she added.
As part of its re-engineering effort, NYNEX is converting operations
and centralizing its upstate account management for residential
and small business customers in a single location. The Thompson
Road ACC is expected to employ about 350 people when fully operational
within the next few months. It will handle all residential and
small business customer accounts throughout the state, with the
exception of New York City. A separate center will handle the
New York City accounts.
The account representatives at the Syracuse center handle more
than 200,000 calls each month regarding the accounts of customers
who are late in making a NYNEX payment and wish to make payment
arrangements or have questions about collection policies.
NYNEX is continuing its commitment to the Syracuse area, said
Susan H. Kennedy, NYNEXs vice president and general manager for
Central New York. This is our hometown. NYNEX and its employees
are an integral part of the communities of Central New York and
we plan to continue to invest in projects that boost the economic
vitality of the region.
The state-of-the-art center is located in the recently renovated
NYNEX building at 6360 Thompson Road, near Carrier Circle. Refurbishing
of the building began in late March and was completed in July,
at a cost of about $4.5 million. Other costs included those for
installation of new computer systems to speed service delivery
and furnishings for the ACC employees.
In addition to work areas, the center features training and educational
facilities to keep NYNEX representatives on the cutting edge of
customer service innovations and technology.
NYNEX is a global communications and media company that provides
a full range of services in the northeastern United States and
high-growth markets around the world, including the United Kingdom,
Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland,
Slovakia and the Czech Republic.
The Corporation is a leader in the telecommunications, wireless communications,
cable television, directory publishing
and entertainment and information services.
FAX copies of recent NYNEX news releases are available free of charge, 24
a day. Call 1-800-331-1214 and an automated system will provide