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03/13/1996|Verizon News Archives

TELOQUENT TEAMS UP WITH BELL ATLANTIC TO BRING VIDEO TO THE CUSTOMER CALL CENTER

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FOR IMMEDIATE RELEASE
March 12, 1996

TELOQUENT TEAMS UP WITH BELL ATLANTIC TO BRING VIDEO
TO
THE CUSTOMER CALL CENTER

World-Premier Demonstration at Computer Telephony Conference and
Expo

Los Angeles, CA - Companies looking for ways to distinguish
themselves in the marketplace and to enhance customer service will soon
have a new marketing channel. Teloquent Communications Corp., a leading
supplier of network-based call center software solutions, including its
award-winning Distributed Call Center application, today announced plans
to work with Bell Atlantic to develop a video call center application and
interactive video station.

A prototype of the application will be demonstrated today for the first
time at the Computer Telephony Conference and Expo at Teloquent
Designed to give remote service centers the ability to handle hundreds of
"video calls" from customers quickly, the new application
provides multimedia and compressed video in real time via ISDN to
off-site kiosks -- changing the way companies interact with their
customers.

Teloquent and Bell Atlantic, who have been cooperation for several
months, bring together strengths from their respective industries.
Teloquent specializes in developing call center software solutions for
organizations embracing trends such as telecommuting and the virtual
office.

"We are enthusiastic about our partnership with Bell Atlantic,"
said Peter N. Vicars, Teloquent
Bell Atlantic is a leading provider of an array of telecommunications
services throughout key regions in the United States and
internationally. In addition, Bell Atlantic brings to this project
expertise in video, entertainment and multimedia technologies.

"One of Bell Atlantic
Distributed Call Center is a full-featured Automatic Call Distributor
(ACD) that uses ISDN together with Teloquent
Bell Atlantic Corporation (NYSE: BEL) is at the forefront of the new
communications, entertainment and information industry. In the
mid-Atlantic region, the company is the premier provider of local
telecommunications and advanced services. Globally, it is one of the
largest investors in the high-growth wireless communication marketplace.
Bell Atlantic also owns a substantial interest in Telecom Corporation of
New Zealand and is actively developing high-growth national and
international business opportunities in all phases of the industry.

Teloquent Communications Corporation, founded in 1989, develops
sophisticated call center software, featuring business solutions for call
center networking, virtual offices, and telecommuting. Teloquent
###

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