For the third consecutive year, Genesys has named Verizon Enterprise Solutions as North American Business Partner of the Year for success delivering advanced customer service solutions for government and multinational businesses worldwide.
Verizon, with its virtual contact center offering, Hosted Intelligent Call Routing, combines the power of its global IP network with Genesys' comprehensive contact center portfolio to help companies improve service for their customers. The solution helps direct customer inquiries across multiple channels - voice, Web and live chat - to the most appropriate service agent for handling.
"Working with Genesys, we've helped multinational companies worldwide and government agencies domestically boost sales and improve their customer experience," said Mike Palmer, vice president of marketing for Verizon Enterprise Solutions. "Whether addressing the steady drumbeat associated with day-to-day business or handling surges in customer demand, we're helping businesses deliver outstanding customer service and gain a competitive advantage."
As a Gold Certified Genesys Suite Partner, Verizon is recognized as an expert provider of service with a focus on high customer satisfaction.
Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With industry-specific solutions and a full range of global wholesale products and services offered over the company's secure mobility, cloud, strategic networking and advanced communications platforms, Verizon Enterprise Solutions helps open new opportunities around the world for innovation, investment and business transformation. Visit www.verizon.com/enterprise to learn more.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, with 93 million retail customers nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of nearly 192,000. For more information, visit www.verizon.com.