Highly favorable reviews from Verizon Business' customers have helped the company earn "World Class" status in a new Telemark Service report, "ICT: Service Supremacy." Verizon is the only global network service provider ranked in the top five of the 25 companies that were evaluated in the report, a 12-month global survey of customer attitudes.
Verizon Business was placed in the top quadrant of the Crystal Ball matrix for information communications technology. The report attributed Verizon Business' success to "enhancing the customer service experience by anticipating the changing demand for products and services by multi-national enterprises and responding effectively in a difficult, challenging and competitive environment."
Janet Watkin, managing director at Telemark Services, said, "Telemark's Positioning Score is a solid measure of strategic success and predicts sustainable advantage. Verizon Business' score this year earned the company top billing in our prestigious ranking, and we hope that all companies look at Verizon Business as a positive example for deep organizational commitment to customer care."
According to the report, "Verizon Business showed a marked increase in both the standard and relative trends, indicating that they are improving their performance at a markedly greater rate than the market."
Telemark's Crystal Ball is a predictor of the likelihood of a provider's future competitiveness and is created by mapping the Overall Customer Satisfaction Index (CSI) against the Organic Growth Index (OGI). CSI rates a provider's overall satisfaction by its customers. OGI rates a provider's ability to grow, based on its ability to retain customers at contract renewal; sell more to existing customers; and benefit from recommendations to peers from existing users.
"This prestigious distinction reinforces our commitment to deliver the quality solutions and customer care that have become associated with Verizon Business," said Kerry Bailey, senior vice president of enterprise strategy for Verizon Business. "We're applying a powerful combination of technology and professional consulting expertise to help our customers achieve better business outcomes, and this recognition is testimony to both our and their continued success."
The Telemark report, "ICT: Service Supremacy," is a study of the customer-service experience and is an independent, detailed analysis of best-practice customer care. In total, 1,487 ICT customers (users and decision makers) were surveyed across North America, South America, Europe and Asia-Pacific.
About the Crystal Ball
The Telemark Crystal Ball is designed to position different groups of ICT suppliers ranging from equipments providers to software providers against best practice customer experience, wherever it is found. Suppliers in the top quadrant earn the accolade World-Class.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.