Verizon Communications Eastern Region Leads Yankee Group Local Service Customer Satisfaction Survey

BACKGROUND -- The Yankee Group today announced that the former Bell Atlantic region (Northeast and mid-Atlantic regions) of Verizon Communications placed first in six of eight service ratings in the Yankee Group's annual local phone customer satisfaction survey, known as the Technologically Advanced Family ® (TAF) survey. The following response should be attributed to Eileen O'Neill Odum, president-national operations, Verizon.

"The Yankee Group survey is welcome news to our company, and to the men and women of Verizon who have been working day and night to deliver the best service in our industry. We are continually striving to improve customer service, and those customers who responded to this national survey have confirmed that we are achieving our goals. Smart, targeted investments in our network, well-trained and helpful representatives on the phone, and skilled technicians are helping us become the first choice for consumers and businesses."