When it comes to wireless calling, messaging and data services, which company do wireless users rate highest in the United States? According to the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study℠, Volume 1, issued today, Verizon Wireless continues to lead the industry in network quality in five of the six regions with 11 PP100 in each region.
Between July and December 2011, J.D. Power and Associates surveyed customers and found that Verizon Wireless ranked highest among national wireless companies in five regions covering 44 states and outperformed the industry average nationwide.
This study is yet another acknowledgement of Verizon Wireless’ dedication to the overall customer experience, following the company’s recognition for having the “Highest Ranked Customer Service Performance among Full Service Wireless Providers” by J.D. Power and Associates last month. Not only is Verizon Wireless leading the way as the nation’s largest 4G LTE and fastest 4G network, but the company is focused on staying ahead of customers’ needs, understanding that its network is the backbone of everything its customers do with their wireless devices.