Company Policies

Committed to the highest ethical standards

Verizon takes a stand on the issues that support our customers, employees and communities. Our commitment to integrity and respect are defined in the company policies below.

Network and privacy policies

We’re committed to an Open Internet.

Verizon is committed to an Open Internet that provides consumers with choices and Internet access when, where and how they want. Our customers benefit from everything the Open Internet has to offer. View broadband commitment policy.

We produce, distribute and enable access to content.

The sources of content and the ways to access them have changed over the years. But Verizon remains committed to providing you with industry-leading education and tools to help you control what is appropriate for you and your family. View content policy

We respect our customers’ privacy.

We are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it and your options about certain uses of information. View privacy policy

Environmental policies

We’re keeping our supply chain free of conflict minerals.

We work with our suppliers to ensure the products we manufacture are made from conflict-free sources. As a member of the Global e-Sustainability Initiative, Verizon is working with GeSI to identify several “clean” sources for tantalum, an important conflict mineral used in certain electronic equipment. View conflict mineral policy

We conduct business with the environment in mind.

We are committed to protecting the environment and the safety and health of our employees, customers and the communities where we do business. Our technology solutions also aim to create a sustainable and low-carbon economy. View environmental policy

We source, use and dispose of paper resources responsibly.

Our goal is to reduce the negative environmental impacts of paper consumption by promoting environmentally responsible sourcing, use and disposal practices across our business operations. View paper sourcing and use policy

Employee and workplace policies

Our code of conduct guides our business practices.

We are committed to the highest ethical standards as defined in our code of conduct. We train and certify every employee to promote compliance with these standards. View code of conduct

We seek suppliers with shared core values.

We ask our suppliers to work with us toward achieving high ethical standards by agreeing to our supplier code of conduct. That means committing to act with integrity, obey all applicable health, safety and environmental laws and protect confidential information. View supplier code of conduct

We are an equal opportunity employer.

Verizon is committed to a workplace free from unlawful discrimination and harassment. We provide equal employment opportunity to all persons without regard to race, color, religion, age, gender, sexual orientation, gender identity and expression, national origin, disability, marital status, citizenship status, veteran status, military status or other legally protected classifications. View affirmative action policy

Verizon promotes values that foster human rights.

Verizon’s human rights policy, adopted in 2009, creates an environment of respect, integrity and fairness for our employees and customers wherever we do business, and we expect our business partners to operate the same way. View human rights policy

Accessibility

We apply a set of universal design principles in our product design.

We are committed to providing products and services that are accessible to the broadest range of customers, including youth, individuals with disabilities and seniors. We embraced a set of universal design principles in 1987 that are now an integral part of the product design process throughout Verizon.

  • Provide quality service that can reasonably accommodate a broad range of diverse users including youth, individuals with disabilities and seniors
  • Review existing services to determine which services should be made more accessible
  • Design and develop services, to the extent that it is readily achievable, to be accessible to a broad range of users
  • Market and provide services in a manner consistent with universal design
  • Employ these principles Verizon-wide in relationships with customers, employees, shareowners and suppliers

Wireless device policies

We reinforce our device unlocking policy.

Our device unlocking policy discusses post-pay devices, prepaid devices and more. View device unlocking policy

Diversity & inclusion

We work better because our team is comprised of people from diverse backgrounds.

Public policy & regulatory

We support policies that promote choice, competition and innovation.