Verizon payment handling

Verizon payment handling
and dispute resolution contacts

Certification Letters (PDFs)

Download a copy of the Q4 2022 Certification Letter (159 KB .pdf)

Download a copy of the Q3 2023 Certification Letter (109 KB .pdf)

Download a copy of the Q2 2023 Certification Letter (136 KB .pdf)

Download a copy of the Q1 2023 Certification Letter (400 KB .pdf)

Long Distance Operations:

Per the requirements of 47 C.F.R. Section 64.1320(e), Verizon provides this statement identifying the persons responsible for handling payphone compensation and for resolving disputes with payphone service providers for Verizon’s Long Distance Operations, LEC Operations and XO Communications.

Primary point of contact:

VIIZ Billing Services, LLC
Attention: Peggy Gaitan
P.O. Box 1567
Uvalde, Texas 78802
Telephone: 210-643-7853
e-mail: pgaitan@viiz.com

Secondary point of contact:

Verizon
Attention: Daniel Ruegger
899 Heathrow Park Lane
Lake Mary, FL 32746
Telephone: 407-548-2510
e-mail: Daniel.ruegger@verizon.com

LEC Operations:

Per the requirements of 47 C.F.R. Section 64.1320(e), Verizon provides this statement identifying the persons responsible for handling payphone compensation and for resolving disputes with payphone service providers for its Local Exchange Carrier (“LEC”) Operations.

Primary point of contact:

Rick Cucksey
Rick.Cucksey@Verizon.com
O: 214-557-4427
M: 908-331-7139

Secondary point of contact:

Mary Brenner
Mary.Brenner@Verizon.com
O: 508-869-0701
M: 508-735-8650