Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Top Help Questions with FiOS Internet

  Connection Problems  cog  


Solve common connection issues

I have no connection

Slow connection

My connection is “off” and “on"


I'm experiencing a service outage   

  Email cog  

Learn about the features and functionality of your email account.


Most popular topics:

Login to Verizon Online Email

My Email is not working

User name and password

Email Settings

  Set up & Install cog  

Review instructions for setting up your FiOS Internet routers and home network.


Most popular topics:

Learn more about FiOS Internet

Prepare for FiOS Internet installation

Set up your wireless router

Add a computer to your home network

  Security cog  

Protect your computer from virus attacks, learn how to protect your children and your identifty online.


Most popular topics:

Verizon Internet Security Suite (VISS)

Spam is overloading my account

Virus protection

  Routers & Connected Devices cog  

Fix your router:

Verizon 9100EM and 9100VM

Verizon MI424WR

Actiontec RI408

Actiontec MI424WR

D-Link DI624 

Add devices to your wireless network

Netbooks | Game console | iPhone and iPod Touch

  Home Networking cog  

Learn setting up and troubleshooting your Home Network.


Most popular topics:

Introduction to Home Networking

Keep your Network secure

Set up your Wireless Home Network

Set up your Wired Home Network

  Sign-in Help cog  

You'll use your Verizon Online User name and password to access My Verizon features and Verizon Online Email.


Most popular topics:

Forgot your User name and Password?

Login to Verizon Online Email

Login to My Verizon

  Billing & Account Tools cog  

Learn about the My Verizon account tools available to you.


Solve common billing and payment issues


Most popular topics:

Account Management tools

Billing tools

Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411