MCI Asia Pacific Call Centre Ranked Best Call Centre in Singapore for Second Consecutive Year

MCI Asia Pacific Call Centre in Singapore Named Best-in-Class at the 5th Annual Call Centre Awards by Call Centre Council of Singapore

Singapore, November 21, 2005 - MCI, Inc. (NASDAQ: MCIP) today announced that its Asia Pacific Call Centre in Singapore has been recognized for the second consecutive year as Best-in-Class by the Call Centre Council of Singapore (CCCS) at the 5th Annual Call Centre awards. In addition, Manager of the MCI Call Centre, Maria Rink, was recognized as the Gold Call Centre Manager of the Year award for the second consecutive year. The awards were launched by CCCS in 2001 and seek to recognize companies and people who have demonstrated excellence in the call centre profession.

Judged by a panel of highly respected and qualified call centre professionals, the focus of the awards has been on core driving principles of Credibility, Validity, Relevance, Fairness, Equity, Simplicity and Repeatability.

MCI once again excelled in these areas and was presented with the Gold Call Centre of the Year award for facilities fewer than 50 seats recognizing its management, technology and staff as the best throughout the country. Last year, MCI received three awards at the 2004 Regional Call Centre awards, including Best Regional Call Centre across Singapore, Hong Kong and Malaysia, Best Call Centre in Singapore and Call Centre Manager of the Year.

"MCI is proud to achieve this award for the second consecutive year," said Mark Russell, Managing Director, MCI Asia Pacific. "We have set the pace in delivering outstanding levels of customer service and this award further solidifies that commitment to all our customers."

MCI's Call Centre was judged on a detailed set of criteria, including innovation, technology, environment, staff, processes, management and disaster recovery planning. The judges visited the call centre and interviewed senior management and customer service agents with a particular focus on effectiveness and efficiency. Anonymous test calls were made to the agents allowing the judges to observe their ability in handling and resolving customer queries.

"The customer is always the focal point at MCI's Call Centre. Whether a customer contacts us via phone, email or the web, our customer service agents own the issue until it is resolved," said Denis Garner, Director of Customer Service at MCI Asia Pacific. "We have continued to enrich our systems and processes and we were able to demonstrate a complete set of new technology, such as a remote management tool and video chat with WEB collaboration with push pull interaction."

"The MCI Customer Contact Centre has shown excellence in a number of areas and has deployed some of the most advanced technologies available in the market place," said Donna Priestly, Principle of Customer Centric Consulting and one of Asia's most respected call centre industry consultants and a judge at the 2005 Call Centre Awards. "MCI is clearly strongly focused on a customer centric interaction, with the relationship to customer the key to their mission. In addition, MCI Asia Pacific has developed an employee friendly environment with highly-motivated staff which, in turn, translates into a customer-focused front end for the company."

Earlier this year, MCI launched its Asia Pacific Customer Portal - a suite of web-based applications that enable customers to streamline business processes and control critical business functions. The portal delivers a direct means for creating and updating trouble tickets and performing queries online. It also allows customers to monitor their networking operations and take advantage of dozens of additional features to manage their communications infrastructure more efficiently.

MCI's state-of-the-art call centre serves the company's customers in nine national markets across the region. The 24x7 operation handles more than 22,000 customer interactions per month in English, Cantonese, Mandarin, Japanese and Korean to ensure that customers receive assistance of the highest possible quality, regardless of time, location or local language. In addition to this facility, local customer support is also available in each country that MCI serves throughout the region.

About MCI
MCI, Inc. (NASDAQ: MCIP) is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With one of the most expansive global IP backbones and wholly-owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today's market. For more information, go to www.mci.com.

About the Call Centre Council of Singapore
The Call Centre Council of Singapore (CCCS) is the primary professional body for the call centre industry in Singapore. Set up in 1998 as a non-profit organization focused on the needs of the professionals in this growing industry, it acts as the primary hub for the Singapore call centre community to share best practices, address issues as a group and network with other professionals. For more information visit www.ccas.com.sg.