Portal Provides Customers with 24 X 7 Access to a Virtual Communications
Center
HONG KONG, June 6 /Xinhua-PRNewswire/ -- MCI, Inc. (Nasdaq: MCIP) today
announced that it has launched a new online customer management portal to
help companies throughout the Asia Pacific region better manage their MCI
communications solutions.
The MCI Asia Customer Portal includes a suite of web-based applications
that enable customers to streamline business processes and control critical
business functions. It was built with the customer in mind -- giving them
the control needed to track and customize resources that enable them to
successfully run their business.
"MCI's number one priority is to deliver superior customer experience
with best-in-class service," said Denis Garner, Director of Customer
Service, MCI Asia Pacific. "MCI Asia Customer Portal is a composite of many
powerful online tools. With the new platform, MCI is delivering a
one-stop-shop to communicate, monitor and report on your MCI services."
The Customer Portal makes it easier for MCI customers to monitor their
networking operations and take advantage of dozens of additional features to
manage their communications infrastructure more efficiently. MCI customers
can now securely tap into more web-based applications, enabling them to
track and resolve trouble tickets, review MCI invoices online and access
product online tools around the clock.
With MCI's web-based billing, customers gain access to complete call
details and associated billing reports. Customers can benefit from being
able to review charges, as well as reduce the need for paper storage or
disposal and the associated costs. Businesses also have the ability to
immediately retrieve stored invoices online for the past year. Invoices
from the past 7 years will also be made available online within a 24 hour
timeframe.
The Customer Portal delivers a direct means for creating and updating
trouble tickets as well as performing queries online. Trouble ticketing is
available for voice, data, and IP services. The ticketing application
provides a faster, more efficient trouble resolution process when tracking
and monitoring the status of trouble tickets.
The Customer Portal also makes it easier for customers to access MCI's
extensive 24x7 online product tools -- such as Bandwidth Statistics for
MCI's Mission Critical Internet Dedicated and Private IP MPLS based
solutions which provide easy to understand utilization graphs and useful
historical data that enable customers to plan their bandwidth requirements
more effectively.
MCI's Asia Pacific Customer Service Center was named "Best in Class" at
the 2004 Regional Call Center awards. The state-of-the-art facility serves
customers in nine national markets across the region. The 24x7 operation
handles more than 22,000 customer interactions per month in English,
Cantonese, Mandarin, Japanese and Korean to ensure that customers receive
assistance of the highest possible quality, regardless of time, location or
local language. In addition to this facility, local customer support is
also available in each country that MCI serves throughout the region.
The Asia Pacific Customer Portal is available to all business segments
and can be accessed at http://asia.mci.com .
About MCI, Inc.
MCI, Inc. (Nasdaq: MCIP) is a leading global communications provider,
delivering innovative, cost-effective, advanced communications connectivity
to businesses, governments and consumers. With one of the most expansive
global IP backbones and wholly-owned data networks, MCI develops the
converged communications products and services that are the foundation for
commerce and communications in today's market. For more information, go to
www.mci.com .
| Area: | Global |
| Name: | Julie Sajnani |
| Role: | Corporate Communications MCI Asia Pacific |
| Tel: | +852 2233 6007 |
| E-mail: | julie.sajnani@hk.mci.com |
