MCI Customer Service Centre Awarded Highest Local and Regional Honors by Call Centre Council of Singapore

MCI Singapore Call Centre Named Best-in-Class Across Hong Kong, Malaysia, Singapore

SINGAPORE, 25 November 2004 - MCI (NASDAQ: MCIP) today announced that the staff, management and technology of the MCI Asia Pacific Customer Service Centre in Singapore was recently recognized as best-in-class by the Call Centre Council of Singapore (CCCS). The award was presented at the council's fourth annual Call Centre Awards for Singapore and its inaugural Regional Call Centre Awards, in conjunction with the Hong Kong Call Centre Association and the Call Centre Association of Malaysia.

Judged by a panel of respected international call centre industry consultants and commentators, the CCCS considers its awards to be the highest accolade for the call centre industry in Singapore and a means to recognize the "Best of the Best" in call centre operations throughout Hong Kong, Malaysia and Singapore.

MCI was presented with the Gold Call Centre of the Year award for facilities of fewer than 50 seats. In addition, the manager of the MCI customer service centre in Singapore, Maria Rink, was honored with the Gold Call Centre Manager of the Year award. In the Regional Call Centre Awards, MCI Singapore again took top honors with the Gold Call Centre of the Year award, recognizing its status as the most respected facility of its size throughout the three nation region. Among all of the corporations and individuals honored by the council, MCI was only triple Gold award winner - in its first year of participation in the CCCS competition.

"This is a spectacular achievement for MCI and every employee in our Singapore centre," said Dan Crawford, president of MCI International and Wholesale. "MCI's number one priority is to deliver superior service and responsive support to each of the customers we serve. These awards confirm that MCI is meeting this critical business objective in the Asia Pacific region."

MCI's customer service call centre was judged on its policies, processes and procedures, as well as the contact centre services that fuel its operations. The judges interviewed the facility's senior management and customer service agents - with an eye on the staffs satisfaction with their work environment and their employer. They observed the agents' ability to successfully resolve customer issues by monitoring their voice and email interactions with customers and placing making undisclosed test calls to the centre. The judges also reviewed the effectiveness and efficiency of the centre's floor plan during their on-site inspection.

"MCI won for a number of compelling reasons," said Simon Kriss, one of the Asia Pacific region's most respected call centre industry consultants and commentators, and a CCCS awards judge. "Their processes and procedures are very good. The physical layout of the call centre is exceptional. Most importantly, MCI's entire staff is united, excited and equipped to succeed. This, together with the experience of the management team, proved to me that MCI deserved to win."

"Our Singapore centre has the most advanced automatic call and email distribution system deployed by MCI today, as well as a paperless desktop driven by a knowledge engineering system," said Denis Garner, director of customer service for MCI Asia Pacific. "These allow our customers to reach the best qualified agent for their enquiry regardless of whether they call, email, fax or contact us via the Web. But our most powerful differentiator is our people. The MCI customer service team really cares about the companies we serve and takes great pride in always doing what is best for the customer."

The state-of-the-art MCI Asia Pacific Customer Service Centre serves the company's customers in nine national markets across the region. The 24x7 operation handles more than 22,000 customer interactions per month in English, Cantonese, Mandarin, Japanese and Korean to ensure that customers receive assistance of the highest possible quality, regardless of time, location or local language. In addition to this facility, local customer support is also available in each country that MCI serves throughout the region.

About the Call Centre Council of Singapore The Call Centre Council of Singapore (CCCS) is the primary professional body for the call centre industry in Singapore. Set up in 1998 as a non-profit organisation focused on the needs of the professionals in this growing industry, it acts as the primary hub for the Singapore call centre community to share best practices, address issues as a group and network with other professionals. For more information visit www.cccs.com.sg.

About MCI
MCI, Inc. (NASDAQ: MCIP) is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With the industry's most expansive global IP backbone, based on the number of company-owned points of presence, and wholly-owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today's market. For more information, go to www.mci.com.