Background: MCI today announced that it is reducing its workforce by approximately 4,000 employees as part of its ongoing cost reduction program. The majority of this reduction comes from closing three consumer call centers and reducing staffing in three others, in large part due to the effects of "Do Not Call" telemarketing laws. MCI announced earlier this year that it expects to reduce costs by 15 to 20 percent.
The centers being closed are located in Denver; CO; Phoenix, AZ; and Niles, OH. Staffing is being reduced at MCI facilities in Alpharetta, GA; Colorado Springs, CO; and Springfield, MO.
The following statement can be attributed to MCI:
"As a result of the impact of federal and state 'Do Not Call' laws, as well as ongoing telecom market trends, we need to take this action in order to improve our overall cost structure. These actions will in no way impact our ability to serve our customers."
| Area: | Global |
| Name: | News Bureau |
| Role: | Media Relations |
| Tel: | 800-644-NEWS |
