MCI recognized for 'outstanding' customer satisfaction performance
AMSTERDAM, 30 August 2005 - MCI, Inc. (NASDAQ: MCIP) today announced that it has received a Telemark Gold Award, scoring 'outstanding' for secure data transfer in the latest Telemark survey benchmarking customer satisfaction. The latest report awards only five Telemark Gold Awards in total across the 32 service attributes evaluated.
MCI took 'best-in-class' for six service attributes, along with 11 'excellent' ratings and seven 'good' performances. MCI was also one of the highest scoring operators in the categories of 'network installation,' 'pricing' and 'indispensable to customers' - a category comprising the three most important service attributes as perceived by the customer. Since Telemark's last report, MCI has the greatest number of attributes significantly improving.
"Our report shows some solid results for MCI, with an impressive number of satisfaction ratings significantly improving, said Dr. Kerry Tomlinson, managing author of the report. "Overall satisfaction with MCI has dramatically improved.".
MCI is 'Best-in-Class' for six service attributes; Adequate Data Throughput, Installation Not Disrupting, Installation on Schedule, Understanding Customers' Requirements, No Hidden Extras in Bills and Accurate Bills. MCI is also 'Best-in-Class' for Meeting Requirements ('stated') and Pricing ('stated' and 'combined').
"One of MCI's strengths has always been its customer relationships and customer loyalty," said Andy MacLeod, managing director for MCI Europe. "Getting independent verification that we are continuing to make progress in this critical area is highly encouraging and a great reward for the efforts of our employees."
About Telemark Consulting
Telemark Consulting, based in Manchester, UK, specialises in the provision of marketing intelligence for the telecommunications industry with a blue chip client base located across several continents. Telemark Consulting is a division of Telemark Services Ltd www.telemarkservices.com
About MCI, Inc.
MCI, Inc. (NASDAQ: MCIP) is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With one of the most expansive global IP backbones and wholly-owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today's market. For more information, go to www.mci.com.
Area: | Global |
Name: | Anita Sannes |
Role: | MCI Europe Communications |
Tel: | +31 20 711 2652 |
E-mail: | anita.sannes@nl.mci.com |