MCI's In-Language Customer Service And Sales For "The Neighborhood" Now Includes Mandarin, Cantonese and Korean

"The Neighborhood, Built by MCI" Offers Unlimited Local, Long-Distance, and DSL Service for One Low Monthly Rate

MCI's Increased Commitment to Asian-American Market Also Includes Lower 24/7 International Rates to China, Taiwan and South Korea

ASHBURN, Va. - MCI today announced it is expanding its in-language Local customer service and sales to include Mandarin, Cantonese and Korean. Effective immediately, consumers who sign up for the company's popular all-distance phone service, The Neighborhood built by MCI, or an international calling plan, will be able to speak with highly-trained customer service representatives in their native language. MCI Local sales and customer service support is also offered in English, and Spanish.

"MCI is committed to providing the best possible customer service and products to all of our customers. Expanding our in-language services to include Mandarin, Cantonese and Korean, helps us better serve an important segment of our customer base," said Melina Formisano, director, MCI Domestic and International Product Marketing. "To date, more than 2 million consumers have already joined The Neighborhood. Our local and long-distance products, coupled with our new, lower international calling plans, make MCI the only company to offer such unprecedented choice and value to the Asian-American community."

WHAT IS THE NEIGHBORHOOD?
The Neighborhood built by MCI has dramatically changed the consumer communication industry. The brand's flagship offering, Neighborhood Complete, provides unlimited local and long-distance calling within the U.S., Puerto Rico, and the U.S. Virgin Islands. This means consumers can talk with whomever, whenever, wherever in the U.S., Puerto Rico and the U.S. Virgin Islands for however long, they choose - for the same price every month. Neighborhood Complete also includes five popular calling and messaging features from one company, on one bill for $49.99 - $69.99 per month depending on the state (taxes and surcharges are additional). The entire U.S., Puerto Rico, and the U.S. Virgin Islands effectively become one local calling area and one neighborhood. In addition, consumers may receive unlimited DSL service for just $35.00 more per month, where available, with Neighborhood HiSpeed.

For consumers who make fewer domestic calls, but who want the convenience and flexibility of calling features, the newest addition to the Neighborhood, Neighborhood Preferred, offers unmatched value. With Call Waiting, Caller ID, Three-Way Calling, unlimited local calling and competitive domestic rates included, Neighborhood Preferred gives consumers the options they want with the simplicity of one bill. Neighborhood Preferred costs $18.99-$33.99 per month depending on the state; taxes and surcharges are additional.

WHAT INTERNATIONAL CALLING PLANS DOES MCI OFFER?
People living in the United States who make international calls want reliable, clear connections with economical rates. To ensure callers get reliable international connections, helpful customer service and competitive rates, they should sign up for a calling plan with a well known company and take the time to compare rates.

By signing up for MCI's International Calling Plan, Neighborhood Worldwide, consumers can receive one low rate per country 24-hours a day for a $4 monthly fee*. The new, lower rates to China, Taiwan and South Korea are:

  • China: 14 cents per minute
  • Taiwan: 7 cents per minute
  • South Korea: 9 cents per minute

JOIN THE NEIGHBORHOOD AND TAKE ADVANTAGE OF MCI INTERNATIONAL CALLING PLANS
To join The Neighborhood and to select an International Calling Plan, consumers should call one the following toll-free number to speak with a customer service representative in Mandarin, Cantonese or Korean:

  • Mandarin: 1-800-777-0958
  • Cantonese: 1-800-825-8881
  • Korean: 1-800-933-0550

Information is also available at www.mci.com/international

About WorldCom, Inc.
WorldCom, Inc. (WCOEQ, MCWEQ), which currently conducts business under the MCI brand name, is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With the industry's most expansive global IP backbone, based on company-owned POPs, and wholly-owned data networks, WorldCom develops the converged communications products and services that are the foundation for commerce and communications in today's market. For more information, go to http://www.mci.com.

* Rates exclude Federal Universal Service Fee and Carrier Cost recovery Charge. When using your card from a U.S. pay phone, an additional 43 cent surcharge applies. This surcharge covers an FCC mandated payment from long-distance carriers to pay phone providers. An additional per minute charge may apply to international calls to mobile devices in certain countries. Charges vary by country.

Media Contacts
Area:Global
Name:News Bureau
Role:Media Relations
Tel:800-644-NEWS

Related Articles

Putting our employees' health and wellness first
05/09/2016
Verizon offers 43 on-site health & wellness centers, and a large staff of a fitness and diet professionals.
Consensus: More wireless phones should work with hearing aids
11/19/2015
Today’s FCC action on hearing-aid-compatible devices is the result of a successful collaborative effort.