Myth v. Reality: New My Verizon app and new Verizon Plans

By: Kelly Crummey

Verizon is transforming your mobile experience with a new My Verizon app and Verizon Plan that work with the nation’s best network to give you complete control of your wireless plan. Some reporters are incorrectly reporting this as a “price hike,” which couldn’t be further from the truth.

So here are the myths being reported...and the facts that set the record straight.

Myth: Verizon is raising prices with its new plans.

Reality: The price per GB is lower, across the board. The price went from $30 to $17.50 per GB on the S size plan and from $5.56 to $4.58 on XXL. View all per GB prices here.

Myth: Verizon is copying the competition with introducing Carryover and Safety Mode; Verizon’s competitors offer the same type of plans, but for less money.

Reality: No other wireless company can offer the entire package. We bring together options customers tell us they want, in a new plan with incredible value - and a new My Verizon app that puts you in control - all on the best network.

Myth: Safety Mode is throttling.

Reality: Safety Mode is not throttling. You can choose Safety Mode to slow your speeds (and avoid overage charges) once you’ve used your data for the month. Or you can change your Plan size, or get a Data Boost. The discount carriers automatically slow you down when you reach your data limit.

Myth: Safety Mode is a new unlimited option for customers.

Reality: Safety Mode is not available all the time and indefinitely. If you’ve selected Safety Mode and used your data for the month, you automatically connect with 4G LTE speeds at the start of a new month.

Myth: Verizon’s network will not be able to handle the increase in data usage and will likely be slower.

Reality: False. Network excellence is in our DNA. The Verizon network is engineered for predictable excellence and we continually invest in our network to meet our customers’ future needs. Click here for more about our award-winning network.

Myth: All customers have to switch to the new plans.

Reality: If you’re happy on your current plan, just stay where you are.