WILMINGTON, Del. -- Bell Atlantic is bringing 53 new jobs to the company's Delaware headquarters at 901 Tatnall St. in Wilmington as a result of consolidation and relocation of several work groups. The move will improve customer service and boost the city's economy.
Most of the positions have been filled by current Bell Atlantic employees who formerly worked in other locations. The company is consolidating two Customer Service Centers, formerly located in Malvern, Pa. and north Wilmington, into one office in the downtown headquarters building.
In addition, Bell Atlantic is relocating its Delaware network engineering and construction staff from a leased building in Newport to the company-owned headquarters. These groups, which are part of Bell Atlantic's Network Services organization, serve customers with more than one million telephone lines in Delaware and southeastern Pennsylvania.
Bell Atlantic's new employees in Wilmington have three key responsibilities: ensuring that customer requests for installation and repairs are met a timely and cost-effective manner, developing plans to build the company's full service network and maintaining accurate construction records.
"We are consolidating these departments in Wilmington to better serve customers," said Joshua W. Martin III, president and CEO of Bell Atlantic-Delaware. "Having these employees in one building creates a stronger customer service team and increases productivity."
"Wilmington is an ideal location for our Customer Service Center because of the business-friendly environment fostered by Mayor Sills and Governor Carper," Martin said. "We are a partner in Delaware's economic development initiatives, and this is another way we can support these efforts."
"Bell Atlantic's decision to bring new jobs to Wilmington is excellent news," said Mayor James H. Sills, Jr. "We appreciate Bell Atlantic's confidence in Wilmington as a great place to work and live."