Bell Atlantic's Infospeed DSL Service Now Available in Western New York

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Bell Atlantic's Infospeed DSL Service Now Available in Western New York

June 27, 2000


Cliff Lee,
716- 842-7020

Joan Rasmussen,

BUFFALO, N.Y. - Buffalo-area residents and businesses have a new choice for high-speed Internet access - Bell Atlantic's Infospeedsm DSL service, a direct connection to the Internet available today in parts of Western New York.

Infospeed DSL uses a dedicated phone line. Users can stay on as long as they want -- there's no re-dialing and no busy signals. With one click of the mouse, you're there.

"Our Infospeed DSL package includes fast, unlimited access to the Internet; Bell Atlantic's own Internet service, and the ability to use the same phone line to talk or fax while you're online," said Amy McIntosh, president and CEO, Bell Atlantic Network Data. "And Infospeed provides your own dedicated connection on your phone line, so you don't have to worry that your access will slow down as cable modem service can because your neighbors are online using the same service."

"Bell Atlantic - New York is investing close to $2 billion a year in our statewide network so that it can support exciting new technologies like DSL," said Paul Crotty, Bell Atlantic president, New York and Connecticut. "Residents of Western New York will be delighted with this new service."

Bell Atlantic Internet Solutions is now offering Infospeed DSL throughout much of region, including Buffalo, Tonawanda, Niagara Falls, West Seneca, Williamsville, Amherst, Lancaster, Lockport and Hamburg. It is not currently available in other parts of Western New York.

Customers can determine whether Infospeed DSL is available to them and order the service on the Bell Atlantic Web site at or by calling 1-877-525-2375. Currently, consumers who order online get the first 30 days free. Additional information about Infospeed DSL packages for small businesses is available at, or by calling 1-877-305-7940.

Infospeed DSL is Bell Atlantic's brand name for DSL, or Digital Subscriber Line technology, which provides Internet access at connection speeds up to 7.1 Mbps or up to 126 times faster than a traditional 56 Kbps (kilobits per second) modem, depending on the Infospeed package selected.

The connection speed is the rate at which customers connect to the DSL network and is faster than the actual speed of data transfer, which varies based on a number of factors including Internet congestion, proximity to the phone company central office, modem configuration and other factors.

By taking advantage of unused capacity on existing telephone lines, DSL technology allows consumers to use a single phone line to send a fax or make phone calls while simultaneously surfing the Web for news, weather or the latest stock quotes.

Infospeed Packages Offer Tremendous Value

At $49.95 a month, Bell Atlantic's entry-level Personal Infospeed package for consumers features speeds up to 640 kilobits per second (Kbps) with unlimited use. Bell Atlantic Infospeed DSL Personal Plus, the company's entry-level package for businesses, is priced at $64.95, with speeds up to 640 Kbps for unlimited use.

Consumers and business customers who want even faster connections have two other options:

  • Bell Atlantic Professional Infospeed for consumers at $99.95 a month or Bell Atlantic Infospeed DSL Professional Plus for businesses at $114.95, feature speeds up to 1.6 megabits per second (Mbps).

  • Bell Atlantic Power Infospeed for consumers at $189.95 or Bell Atlantic Infospeed DSL Power Plus at $204.95 a month, offer speeds up to 7.1 Mbps.

All Bell Atlantic Infospeed DSL packages for consumers include Internet access and a link to a special version of the Snap portal service designed for Bell Atlantic's high-speed users.

In addition, Bell Atlantic Infospeed DSL Plus packages offer business customers up to six mailboxes, sized to meet business needs at 20 megabytes each, and five megabytes of Web page space.

Getting started costs customers only $99 -- the price of the DSL modem.

Do-It-Yourself Installation Kit

After a consumer places an order, Bell Atlantic will equip their line with DSL. At the same time, the company will ship them a DSL modem and instructions on how to complete the installation themselves. Consumers will receive everything they need to connect to the Internet using Bell Atlantic's Infospeed DSL service.

The kit includes:

  • DSL modem

  • 6 desk and 2 wall micro-filters

  • 2-line adapter

  • cable for the modem

  • Bell Atlantic.netsm software

  • Installation instructions

The do-it-yourself installation is available to consumers who sign up for Personal or Professional Infospeed and generally no technician visit is required. A visit from a Bell Atlantic technician is required under certain circumstances for Personal Infospeed (when a customer has a two-line phone, for example), when consumers subscribe to Power Infospeed and for all businesses that subscribe to Infospeed DSL.

After installation is completed, technical support is available to all Infospeed DSL customers, 24 hours a day, seven days a week.

Finally, the service comes with a 30-day money-back guarantee for all charges if a customer decides not to continue service.

In addition to Buffalo area, Infospeed DSL is currently offered in other parts of upstate New York, including Albany, Troy and Schenectady. Infospeed DSL also is available in parts of the New York City; Philadelphia; Pittsburgh; Boston; Baltimore; Wilmington, Del.; Washington, D.C.; Charleston and Huntington, W.Va.; Providence, R.I.; Richmond and Hampton Roads, Va. metropolitan areas, and in parts of New Jersey, Pennsylvania, Delaware, Vermont and Massachusetts.

Bell Atlantic is at the forefront of the new communications and information industry. With more than 44 million telephone access lines and more than 20 million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 23 countries.

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