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Dialing Changes Set For Some Delaware Phone Customers
New Calling Pattern Will Help Bell Atlantic Meet Growing Demand for New Telecommunications Services
August 25, 1997
WILMINGTON, Del. -- Starting Sept. 1, telephone customers in New
Castle and Sussex counties should include the area code when they dial
toll-free local calls into neighboring areas of Pennsylvania and
Bell Atlantic-Delaware customers have been able to make these local
calls into other area codes by dialing only the local seven-digit
number. However, the region is running out of phone numbers because
of exploding demand for new numbers by Bell Atlantic customers and
competing phone companies. The change in dialing local calls from
Delaware to Pennsylvania and Maryland will make 500,000 new telephone
numbers available to Pennsylvania and Maryland residents.
Approximately 205,000 customers who live in communities that straddle
the 610 and 410 area codes will be affected by the change.
Dialing extra digits will not cost more money. Local calls made
across area code boundaries that are toll free today will continue to
be toll free using the new dialing pattern.
There will be no change in the current method of dialing 911, long
distance and in-state toll calls. However, FAX machines, speed
dialers, alarms and modem software will need to be reprogrammed to
include the area code when automatically dialing toll free local calls
across area code boundaries.
For the next six months, calls made without the area code still will
be completed, but beginning March 1, 1998, callers will need to dial
the area code + the local number every time they make toll-free local
calls to another area code.
Bell Atlantic-Delaware plans a customer education campaign to
familiarize customers with the new dialing method. The company will
use bill inserts and newspaper advertising to inform customers, and
will provide a reminder message for two months after the change
The new Bell Atlantic - formed through the merger of Bell Atlantic and
NYNEX - is at the forefront of the new communications, information and
entertainment industry. With 40 million telephone access lines and
5.5 million wireless customers worldwide, Bell Atlantic companies are
premier providers of advanced wireline voice and data services, market
leaders in wireless services and the world's largest publishers of
directory information. Bell Atlantic companies are also among the
world's largest investors in high-growth global communications
markets, with operations and investments in 21 countries.