UUNET introduces unprecedented SLA's on its internet network for swiss businesses

Comprehensive, industry leading service level agreements set quality standard in Switzerland. Fairfax (VA)/Zurich, 10 May 1999. UUNET, an MCI WorldCom Company and a global leader in Internet communications solutions, today announced new Service Level Agreements (SLAs) for its Internet network in Switzerland. The SLAs offer business customers in Switzerland an unprecedented level of coverage for mission-critical applications such as e-mail, as well as wider applications including e-commerce.

Available to all existing and new leased-line Swiss customers, UUNET's SLAs offer 100% network availability, specified latency (similar to speed) levels and proactive outage notification guarantees for leased line products. Failure to meet these guarantees will result in UUNET crediting affected customers' accounts. These terms, to be available at www.uu.net/terms, will be available starting May 10 and will be available to all new customers and to existing customers once registered.

"UUNET is offering what we believe are the most comprehensive service level guarantees in the industry," said Kai von Ludwig, Business Development Manager, UUNET Switzerland. "These are unparalleled levels of Internet access services and drive our quality commitment to customers further than any other company in the industry."

"We have invested heavily to build reliability and performance into our network and our support processes. We know from our research and what our customers tell us that, as they move to increasingly mission critical applications on the Internet, they will demand this level of service."

UUNET's leased-line customers include small-to-medium sized companies through to large corporates. The SLAs have been introduced to assure these companies of UUNET's commitment to: ensure that Internet connections are up and running 100 percent of the time; and that their data is transported successfully through the network in the fastest possible time.

UUNET SLAs were first introduced in the US in August 1998 followed by a European roll-out, Switzerland being the latest of the UUNET operating companies to extend the service.