The WorldCom Customer Center Enables Companies to Conduct E-Business with WorldCom
CLINTON, Miss., October 9, 2001 - WorldCom, Inc (NASDAQ: WCOM), the leading global business data and Internet company, today announced that the WorldCom Customer Center is open for e-business. The WorldCom Customer Center provides the industry's most comprehensive online portal for businesses to order, provision and manage a wide range of communications services with WorldCom.
As a leader in digital communications, WorldCom, with its WorldCom Customer Center, enhances the overall customer service experience for its customers by enabling companies to conduct a wide range of day-to-day business activities with WorldCom online.
"At WorldCom, we want to make it easy for companies to do business with us - whether it is face-to-face account team management or 'e' customer relationship management (eCRM)," said Frank Grillo, senior vice president of WorldCom Marketing. "The WorldCom Customer Center is an important part of our strategy of delivering digital generation business solutions to our customers."
With the WorldCom Customer Center, customers can take advantage of a powerful suite of Web-based tools that decrease order-processing time, facilitate faster service installation and permit customers to manage their communications portfolio with WorldCom. The WorldCom Customer Center also provides quick and easy access for customers to analyze usage across data, Internet and voice networks, monitor service level agreements, and add or move network connections. Today, the WorldCom Customer Center supports Internet, IP VPN, Web Hosting, Web Center, IP Communications, frame relay, ATM, and enterprise voice products with plans to build eCRM capabilities into all future WorldCom services.
"One of the most powerful applications that the WorldCom Customer Center offers is Web-based network management," said Debbie Westlake, Vice President of Call Center Operations for Carlson Wagonlit Travel. "Our team has a secure window directly into our network services, where they can view and customize network performance, obtain utilization reporting and even adjust the network to respond to real-time business changes -- all from a laptop."
The WorldCom Customer Center enables customers to choose how they want to communicate with WorldCom at any given time while still receiving an integrated, seamless high quality service. Regardless of how a customer contacts WorldCom -- either via account team contact, customer service phone call, online messaging, or via the WorldCom Customer Center -- a customer will be able to retrieve the same level of information and support.
"Business rules play a vital role in meeting several of the key goals of customer relationship management, including delivering effective, personalized service to customers when and where they want it, and ensuring consistency in the customer experience across all available channels of communication," according to Yankee Group CRM analyst Brian Jones.
The WorldCom Customer Center takes WorldCom's customer service to a new level, by replacing manual customer service capabilities with advanced technology. For example, rather than just displaying a customer invoice online, the WorldCom Customer Center enables customers to analyze billing reports in a variety of formats. By providing data-driven invoices and related reports, customers can simply scan, graph, and manipulate invoice data. Furthermore, WorldCom customers can pay their invoices electronically via electronic funds transfer or Electronic Data Interchange (EDI), thus delivering enhanced flexibility and control for customers and smoother and quicker payment processing for WorldCom.
ABOUT WORLDCOM GROUP
WorldCom Group (NASDAQ: WCOM) is a preeminent global communications provider for the digital generation, operating in more than 65 countries with annualized revenues of more than $20 billion. WorldCom provides the innovative technologies and services that are the foundation for business in the 21st century. For more information go to http://www.worldcom.com.
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