California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides California residents with specific rights.
You have the right to know what personal information we collect, how we use it, and how long we keep it. This privacy policy provides details about our collection and use practices. California law requires that we also describe the categories of personal information we collect and use and the sources of that information. We collect personal information when you interact with us and use our products and services, from third-parties and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under California law.
We use the information we collect for business and commercial purposes as they are defined by the CCPA. We share information with service providers who do work on our behalf; and others for credit and collections, directory assistance and caller ID purposes;, with your consent; and as further described in other sections of this policy.
Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.
You have the right to access, delete and correct information. You can request access to specific pieces and categories of personal information we collect by using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you unless we need it for specific reasons, and to correct inaccurate personal information we have about you.
You have a right to inform us that you do not want your personal information sold or shared. California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of information we have about you for cross contextual advertising purposes. This definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.
Since 2023 and presently, we engage in online selling or sharing when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags, application programming interfaces (APIs), scripts and similar technologies. We may engage in offline sale and sharing when we obtain personal information from or share personal information we have about you with other companies to better t target ads to you, to find others like you who might value our services, or when we use personal information as part of our own internal programs.
You can opt out of sale and sharing by accessing our Your Privacy Choices 
page. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals.
You have the right to limit the use of sensitive personal information. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive personal information.
You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights described in this section.
Where to exercise your rights. You or your authorized agent can exercise your right to know, access, delete, and correct data by:
You can exercise your right to opt-out of selling and sharing by visiting Your Privacy Choices 
. Your authorized agent can exercise your right to opt-out of selling and sharing by submitting a privacy inquiry form.
We require you to verify your identity using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.
Reporting. You can access our 2023 CCPA report to learn about the individual rights requests we received during that year.
Questions. If you have questions about your rights under California Law or about our privacy policies and practices, please submit a privacy inquiry form or call 800-922-0204 if you are a Mobile customer or call 800-837-4966 if you have Home-based services, such as Verizon Fios.