US Description of processing of personal data by Verizon services
In the course of providing products and services (“services”) to its customers, Verizon, its affiliates (“Verizon”), and its vendors and partners may need to process personal information as defined in the California Consumer Protection Act (“CCPA”) and other privacy laws within the United States. This page provides business customers with information regarding Verizon’s key US services and the nature of processing where the CCPA or similar privacy laws are applicable.
Information is updated as services either change, new products are added, or products are discontinued. You may subscribe to receive regular notifications via email, informing you of any updates to this page.
If you cannot find your service listed here, please contact your account team who can provide you with additional information where applicable.
| Product Name | Personal Data Elements | Duration of Processing / Retention Standard | Subprocessors | Location of Processing | Summary Descriptions |
|---|---|---|---|---|---|
|
Accelerated Physical Access |
Biometric Data |
Duration of Service Agreement |
N/A |
United States of America |
This solution combines partner applications and devices, running on Verizon 5G/MEC infrastructure, with professional and managed services, to solve for venue (stadiums, arenas, airports, conference centers, etc.) operational challenges. Automated physical access can be granted to authorized visitors/VIPs using computer vision and opt-in facial recognition for real-time validation based on a pre-populated dataset of images. |
|
Audio Conferencing |
Email Address (business or personal) |
90 Days |
CSG Interactive Messaging |
Australia |
Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes. |
|
Business Connection (formerly IP Business Bundle) |
Call Detail |
Duration of Service Agreement + 6 Years |
Adtran |
United States of America |
Business Connection is an all-in-one voice, data and internet solution that is designed for businesses that want a cost-effective way to carry voice and data over the same IP network. This service works with any type of existing Key or PBX System and does not require additional investment in costly infrastructure or desktop equipment. Verizon provides a reliable, business-class solution complete with installation and ongoing maintenance. |
|
Business Digital Voice |
Call Detail |
Duration of Service Agreement |
Cisco |
United States of America |
Business Digital Service is an IP-hosted PBX and office communications service that is the functional equivalent of premise-based PBX service but, instead, is an IP service housed in a vendor’s network cloud. Verizon combines its VoIP transport with the call management and feature functionalities provided by Cisco. |
|
Business Internet Secure 2.0 |
IP Address |
30 Days |
Securing Sam Inc. |
United States of America |
This is a cybersecurity product that protects FIOS small business customers' routers and connected devices from malicious hackers. This is a software-only solution that resides within the FIOS router (BHRx and newer routers) as a container within the router firmware. It protects the router from malicious intrusions and also fingerprints every device connected to the router. It also provides DNS Filtering (malicious website protection) and content filtering (e.g. block social media sites, etc). |
|
DDoS Shield |
IP Address |
Duration of Service Agreement |
N/A |
Czech Republic |
DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack. |
|
Field Force Manager |
Address |
Duration of Service Agreement |
Ignitetech |
United States of America |
Field Force Manager (FFM) is a horizontal solution that provides relevant functionality to small to medium businesses with field service workers. FFM is a hosted solution powered by a company called Gear Works. |
|
Fios - Internet |
IP Address |
Duration of Service Agreement |
AFNI |
United States of America |
Verizon Fios Business Internet is broadband that utilizes a Fiber-to-the-Premise (FTTP) network. Verizon's FTTP network is the nation's most advanced fiber optic network to deliver the benefits of converged communications, information and entertainment services to customers. |
|
Hosted IP Centrex |
Call Detail |
Duration of Service Agreement +6 US Duration of Service Agreement +10 EMEA / LATAM |
Infosys |
India |
HIPC (Hosted IP Centrex) is a PBX in the cloud. It provides VoIP telephony capabilities to customers and end users in the US and Europe. |
|
Inbound Domestic - Dedicated |
Call Detail |
Duration of Service Agreement + 6 months |
N/A |
Philippines |
This is a toll-free inbound voice calling product that terminates voice calls from consumers to United States toll-free numbers (e.g. 800-numbers) to Verizon-provided dedicated analog circuits and Customer-Premise Equipment (CPE) or Automated Call Distributor (ACD). |
|
Inbound Domestic - Switched |
Call Detail |
Duration of service agreement + 120 days |
Accenture |
Philippines |
A United States inbound voice calling product to allow callers to dial US-based toll-free numbers that will terminate to the Verizon customer's telephone number. |
|
IP Contact Center |
Email Address (business or personal) |
Duration of Service Agreement |
Coalfire Systems, Inc |
Philippines |
Verizon IP Contact Center (IPCC) Services is a portfolio of services that enables Customer’s use of IP-based calling services to optimize the experience of callers to Customer’s contact enter(s). IPCC supports IP-originated and IP-terminated calling via an IP service, which must be separately contracted. |
|
IP Interactive Voice Response |
Call Detail |
Duration of Service Agreement + 120 days |
Accenture/VICOM |
Philippines |
Verizon IP Interactive Voice Response (IVR) is a component of the IP Contact Center (IPCC) portfolio of internetworking services, which couples signaling and functionality from the Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. |
|
Managed Detection and Response (MDR) |
IP Address |
Customer Designated |
Amazon Web Services |
United States of America |
Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response, user and entity behavior analytics and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for customers. |
|
Managed SIEM |
IP Address |
Duration of Service Agreement |
Recorded Future, Inc |
Australia |
Verizon Managed SIEM (Managed SIEM) service provides security monitoring for customer Security Information and Event Management (SIEM) serviced devices located on a customer’s premises or hosted by a third party. Serviced devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting. |
|
Managed Unified Communications (UCC) |
Voice Call Records |
Duration of Service Agreement |
Avanade |
Germany |
Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides a customer with ongoing management of its UC systems. |
|
Network Detection and Response |
IP Address |
Customer Designated |
Amazon Web Services |
United States of America |
Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers. |
|
One Talk |
Call Detail |
Call Detail - 180 days |
N/A |
United States of America |
One Talk is a communication solution that provides customers with the ability to use their phone number across up to 8 devices with rich feature capabilities. One Talk is a wireless-based service that leverages much of the same network and the same systems as our business wireless/smartphone customers but also has a unique Telephony Application Server (TAS) provided by Cisco and specific devices (real and virtual) that are unique to the One Talk service. |
|
Outbound Domestic - Dedicated |
Call Detail |
Duration of Service Agreement + 2 Years |
HCL Technologies |
United States of America |
Dedicated Outbound LD is a service whereby Verizon installs a circuit between customer premises and Verizon voice network to transport all outbound and incoming calls. |
|
Outbound Domestic - Switched |
Call Detail |
Duration of Service Agreement + 2 Years |
HCL Technologies |
United States of America |
Switched Voice is a service whereby Verizon serves as the interexchange carrier for a customer that has a local line with another provider. Verizon transports and bills for the outbound calls. |
|
Unified Communications and Collaboration as a Service (UCCaaS) |
Call Detail |
Call Detail: 30 Days |
Cisco Managed Services |
Australia |
Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud. |
|
Verizon 5G Edge with AWS Outposts |
IP Address |
Duration of Service Agreement + 6 Years |
Amazon Web Services |
Germany |
Verizon 5G Edge with AWS Outposts will provide customers with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services. |
|
Verizon Calling with Microsoft Teams |
Call detail |
Customer Designated |
HCL Technologies |
United States of America |
Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility. |
|
Verizon Security Operations Services (VSOS) |
Customer Name |
Microsoft Azure |
Duration of Service Agreement + 12 months |
United States of America |
VSOS provides security monitoring for a customer’s IT infrastructure and tools on the customer's |
|
Voice Call Back - Cloud |
Call Detail |
Customer Designated |
Ericsson |
United States of America |
Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s end-user the option to receive a call back instead of waiting on hold when calling the customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences. |
|
VoIP IP Trunking |
Call Detail |
Duration of Service Agreement +6 US |
Accenture |
Argentina |
VoIP offering. Provides IP voice connectivity to customers that have an IP PBX or PBX on their premise or customers with a Unified Communications applications requiring Voice connectivity. |
|
Wireless Network Performance |
Geo Location Data |
60 Days |
HCL Technologies |
United States of America |
The Verizon Network Service Transparency (WNST) platform proposes a central portal that will provide three broad capabilities that can be leveraged. 1. AMS Evolution to SINR-Based Mapping: Customers will be able to see their device locations superimposed over Verizon network coverage mapping characteristics, showing among other things, coverage, and actual and predictive outage analyses. 2. Customer Specific Performance Analytics: Customers often need insights into their devices and connectivity performance that can be easily relayed into simple, easy to understand visuals; and 3. Digital Ops Alignment: Additional capabilities business customers can utilize through a single portal, including Network Event Notifications and tracking issue resolutions through trouble tickets. |