US Description of processing of personal data by Verizon services

In the course of providing products and services (“services”) to its customers, Verizon, its affiliates (“Verizon”), and its vendors and partners may need to process personal information as defined in the California Consumer Protection Act (“CCPA”) and other privacy laws within the United States. This page provides business customers with information regarding Verizon’s key US services and the nature of processing where the CCPA or similar privacy laws are applicable.

Information is updated as services either change, new products are added, or products are discontinued. You may subscribe to receive regular notifications via email, informing you of any updates to this page.

If you cannot find your service listed here, please contact your account team who can provide you with additional information where applicable.

US Description of Processing Personal Data
Product Name Personal Data Elements Duration of Processing / Retention Standard Subprocessors Location of Processing Summary Descriptions

Accelerated Physical Access

Biometric Data
Customer Name
Customer Phone Number
Passwords, pins and other similar authentication credentials, CHALLENGE RESPONSE (including biometric)
Photograph

Duration of Service Agreement

N/A

United States of America

This solution combines partner applications and devices, running on Verizon 5G/MEC infrastructure, with professional and managed services, to solve for venue (stadiums, arenas, airports, conference centers, etc.) operational challenges. Automated physical access can be granted to authorized visitors/VIPs using computer vision and opt-in facial recognition for real-time validation based on a pre-populated dataset of images.

Audio Conferencing

Email Address (business or personal)
Customer Employees Phone Number
Voice Call Records

90 Days

CSG Interactive Messaging

Australia
United Kingdom
United States of America

Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes.

Business Connection (formerly IP Business Bundle)

Call Detail

Duration of Service Agreement + 6 Years

Adtran

United States of America

Business Connection is an all-in-one voice, data and internet solution that is designed for businesses that want a cost-effective way to carry voice and data over the same IP network. This service works with any type of existing Key or PBX System and does not require additional investment in costly infrastructure or desktop equipment. Verizon provides a reliable, business-class solution complete with installation and ongoing maintenance.

Business Digital Voice

Call Detail

Duration of Service Agreement

Cisco

United States of America

Business Digital Service is an IP-hosted PBX and office communications service that is the functional equivalent of premise-based PBX service but, instead, is an IP service housed in a vendor’s network cloud. Verizon combines its VoIP transport with the call management and feature functionalities provided by Cisco.

Business Internet Secure 2.0

IP Address

30 Days

Securing Sam Inc.

United States of America

This is a cybersecurity product that protects FIOS small business customers' routers and connected devices from malicious hackers. This is a software-only solution that resides within the FIOS router (BHRx and newer routers) as a container within the router firmware. It protects the router from malicious intrusions and also fingerprints every device connected to the router. It also provides DNS Filtering (malicious website protection) and content filtering (e.g. block social media sites, etc).

DDoS Shield

IP Address

Duration of Service Agreement

N/A

Czech Republic
Germany
United Kingdom
United States of America

DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack.

Field Force Manager

Address
Name
Email Address (business or personal)
Geo Location Data

Duration of Service Agreement

Ignitetech

United States of America

Field Force Manager (FFM) is a horizontal solution that provides relevant functionality to small to medium businesses with field service workers. FFM is a hosted solution powered by a company called Gear Works.

Fios - Internet

IP Address

Duration of Service Agreement

AFNI
Tech Mahindra
Telvista

United States of America

Verizon Fios Business Internet is broadband that utilizes a Fiber-to-the-Premise (FTTP) network. Verizon's FTTP network is the nation's most advanced fiber optic network to deliver the benefits of converged communications, information and entertainment services to customers.

Hosted Intelligent Contact Routing

Call Detail

30 days

N/A

United States of America

Hosted Intelligent Contact Routing manages customer contacts across a variety of communication media, providing not only routing but also an historical record of interactions.

Hosted IP Centrex

Call Detail
IP Address

Duration of Service Agreement +6 US
Duration of Service Agreement +10 EMEA / LATAM

Infosys
Accenture
Ericsson

India
Philippines
United States of America

HIPC (Hosted IP Centrex) is a PBX in the cloud. It provides VoIP telephony capabilities to customers and end users in the US and Europe.

Inbound Domestic - Dedicated

Call Detail

Duration of Service Agreement + 6 months

N/A

Philippines
United States of America

This is a toll-free inbound voice calling product that terminates voice calls from consumers to United States toll-free numbers (e.g. 800-numbers) to Verizon-provided dedicated analog circuits and Customer-Premise Equipment (CPE) or Automated Call Distributor (ACD).

Inbound Domestic - Switched

Call Detail

Duration of service agreement + 120 days

Accenture
Infosys

Philippines
United States of America

A United States inbound voice calling product to allow callers to dial US-based toll-free numbers that will terminate to the Verizon customer's telephone number.

Local Lines - VAS

Call Detail

Duration of Service Agreement + 7 years

N/A

India
Philippines
United States of America

Local Lines Exchange VAS is a suite of services that contain calling features such as Caller ID, call forwarding, and call waiting and that can only be ordered when purchasing a local line or Centrex line from Verizon.

Local Lines Exchange (DTL)

Call Detail

Duration of Service Agreement + 7 years

N/A

India
Philippines
United States of America

Local Lines Exchange Dialtone is often referred to as POTS (plain old telephone service) lines. Verizon offers basic trunks and trunks with direct inward dialing (DID) functionality and DID Blocks of Numbers.

Managed Certificate Services

IP Address

Duration of Service Agreement

N/A

All Locations Worldwide

Managed Certificate Services (MCS) enables customers to request, deploy and manage digital certificates, which may be used to validate the identity of end users, applications and devices, and to protect data and communications, subject to availability. These certificates may be used in connection with other services such as Identity and Access Management (IAM), point-to-point encryption, digital signatures and certificate archiving/validation services.

Managed Detection and Response (MDR)

IP Address
Email Headers

Customer Designated

Amazon Web Services
HCL
Recorded Future, Inc
Securonix, Inc

United States of America

Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response, user and entity behavior analytics and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for customers.

Managed SIEM

IP Address

Duration of Service Agreement

Recorded Future, Inc

Australia
Belgium
Germany
Netherlands
United Kingdom
United States of America

Verizon Managed SIEM (Managed SIEM) service provides security monitoring for customer Security Information and Event Management (SIEM) serviced devices located on a customer’s premises or hosted by a third party. Serviced devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting.

Managed Unified Communications (UCC)

Voice Call Records

Duration of Service Agreement

Avanade
Avaya
Carousel Industries of North
Cisco Systems
Connect Managed Services LTD
HCL
NEC
OPtanix
Resonate Consultancy
Softel Communications

Germany
United States of America

Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides a customer with ongoing management of its UC systems.

Network Detection and Response

IP Address
Email Headers

Customer Designated

Amazon Web Services
OiSF
Ping Identity Corporation
Qosmos Tech

United States of America

Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers.

One Talk

Call Detail
Email Address (business or personal)

Call Detail - 180 days
Email Address (business or personal) - Duration of Service Agreement

N/A

United States of America

One Talk is a communication solution that provides customers with the ability to use their phone number across up to 8 devices with rich feature capabilities. One Talk is a wireless-based service that leverages much of the same network and the same systems as our business wireless/smartphone customers but also has a unique Telephony Application Server (TAS) provided by Cisco and specific devices (real and virtual) that are unique to the One Talk service.

Outbound Domestic - Dedicated

Call Detail

Duration of Service Agreement + 2 Years

Okin

United Kingdom
United States of America

Dedicated Outbound LD is a service whereby Verizon installs a circuit between customer premises and Verizon voice network to transport all outbound and incoming calls.

Outbound Domestic - Switched

Call Detail

Duration of Service Agreement + 2 Years

Okin

United States of America

Switched Voice is a service whereby Verizon serves as the interexchange carrier for a customer that has a local line with another provider. Verizon transports and bills for the outbound calls.

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail
IP Address

Call Detail: 30 Days

IP Address:
Duration of Service Agreement

Cisco Managed Services
HCL Technologies
Kurmi Software Incorporated
Microsoft
Redsky Technologies

Australia
Belgium
Germany
India
Italy
Netherlands
Singapore
United Kingdom
United States of America

Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud.

Verizon 5G Edge with AWS Outposts

Verizon 5G Edge with AWS Outposts

Duration of Service Agreement + 6 Years

Amazon Web Services

Germany
United Kingdom
United States of America

Verizon 5G Edge with AWS Outposts will provide customers with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services.

Verizon Calling with Microsoft Teams

Call detail
IP Address

Customer Designated

Kurmi
Microsoft
Integrated Research Inc
West Safety Services

United States of America

Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility.

Voice Call Back - Cloud

Call Detail

Customer Designated

Ericsson
Medalia

United States of America

Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s end-user the option to receive a call back instead of waiting on hold when calling the customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences.

Wireless Network Performance

Geo Location Data

60 Days

HCL

United States of America

The Verizon Network Service Transparency (WNST) platform uses a central portal that provides device locations mapped to Verizon network coverage, performance analytics, and additional capabilities such as network event notifications.

Product Name
Personal Data Elements

Accelerated Physical Access

Biometric Data
Customer Name
Customer Phone Number
Passwords, pins and other similar authentication credentials, CHALLENGE RESPONSE (including biometric)
Photograph

Audio Conferencing

Email Address (business or personal)
Customer Employees Phone Number
Voice Call Records

Business Connection (formerly IP Business Bundle)

Call Detail

Business Digital Voice

Call Detail

Business Internet Secure 2.0

IP Address

DDoS Shield

IP Address

Field Force Manager

Address
Name
Email Address (business or personal)
Geo Location Data

Fios - Internet

IP Address

Hosted Intelligent Contact Routing

Call Detail

Hosted IP Centrex

Call Detail
IP Address

Inbound Domestic - Dedicated

Call Detail

Inbound Domestic - Switched

Call Detail

Local Lines - VAS

Call Detail

Local Lines Exchange (DTL)

Call Detail

Managed Certificate Services

IP Address

Managed Detection and Response (MDR)

IP Address
Email Headers

Managed SIEM

IP Address

Managed Unified Communications (UCC)

Voice Call Records

Network Detection and Response

IP Address
Email Headers

One Talk

Call Detail
Email Address (business or personal)

Outbound Domestic - Dedicated

Call Detail

Outbound Domestic - Switched

Call Detail

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail
IP Address

Verizon 5G Edge with AWS Outposts

Verizon 5G Edge with AWS Outposts

Verizon Calling with Microsoft Teams

Call detail
IP Address

Voice Call Back - Cloud

Call Detail

Wireless Network Performance

Geo Location Data

Product Name
Duration of Processing / Retention Standard

Accelerated Physical Access

Duration of Service Agreement

Audio Conferencing

90 Days

Business Connection (formerly IP Business Bundle)

Duration of Service Agreement + 6 Years

Business Digital Voice

Duration of Service Agreement

Business Internet Secure 2.0

30 Days

DDoS Shield

Duration of Service Agreement

Field Force Manager

Duration of Service Agreement

Fios - Internet

Duration of Service Agreement

Hosted Intelligent Contact Routing

30 days

Hosted IP Centrex

Duration of Service Agreement +6 US
Duration of Service Agreement +10 EMEA / LATAM

Inbound Domestic - Dedicated

Duration of Service Agreement + 6 months

Inbound Domestic - Switched

Duration of service agreement + 120 days

Local Lines - VAS

Duration of Service Agreement + 7 years

Local Lines Exchange (DTL)

Duration of Service Agreement + 7 years

Managed Certificate Services

Duration of Service Agreement

Managed Detection and Response (MDR)

Customer Designated

Managed SIEM

Duration of Service Agreement

Managed Unified Communications (UCC)

Duration of Service Agreement

Network Detection and Response

Customer Designated

One Talk

Call Detail - 180 days
Email Address (business or personal) - Duration of Service Agreement

Outbound Domestic - Dedicated

Duration of Service Agreement + 2 Years

Outbound Domestic - Switched

Duration of Service Agreement + 2 Years

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail: 30 Days

IP Address:
Duration of Service Agreement

Verizon 5G Edge with AWS Outposts

Duration of Service Agreement + 6 Years

Verizon Calling with Microsoft Teams

Customer Designated

Voice Call Back - Cloud

Customer Designated

Wireless Network Performance

60 Days

Product Name
Subprocessors

Accelerated Physical Access

N/A

Audio Conferencing

CSG Interactive Messaging

Business Connection (formerly IP Business Bundle)

Adtran

Business Digital Voice

Cisco

Business Internet Secure 2.0

Securing Sam Inc.

DDoS Shield

N/A

Field Force Manager

Ignitetech

Fios - Internet

AFNI
Tech Mahindra
Telvista

Hosted Intelligent Contact Routing

N/A

Hosted IP Centrex

Infosys
Accenture
Ericsson

Inbound Domestic - Dedicated

N/A

Inbound Domestic - Switched

Accenture
Infosys

Local Lines - VAS

N/A

Local Lines Exchange (DTL)

N/A

Managed Certificate Services

N/A

Managed Detection and Response (MDR)

Amazon Web Services
HCL
Recorded Future, Inc
Securonix, Inc

Managed SIEM

Recorded Future, Inc

Managed Unified Communications (UCC)

Avanade
Avaya
Carousel Industries of North
Cisco Systems
Connect Managed Services LTD
HCL
NEC
OPtanix
Resonate Consultancy
Softel Communications

Network Detection and Response

Amazon Web Services
OiSF
Ping Identity Corporation
Qosmos Tech

One Talk

N/A

Outbound Domestic - Dedicated

Okin

Outbound Domestic - Switched

Okin

Unified Communications and Collaboration as a Service (UCCaaS)

Cisco Managed Services
HCL Technologies
Kurmi Software Incorporated
Microsoft
Redsky Technologies

Verizon 5G Edge with AWS Outposts

Amazon Web Services

Verizon Calling with Microsoft Teams

Kurmi
Microsoft
Integrated Research Inc
West Safety Services

Voice Call Back - Cloud

Ericsson
Medalia

Wireless Network Performance

HCL

Product Name
Location of Processing

Accelerated Physical Access

United States of America

Audio Conferencing

Australia
United Kingdom
United States of America

Business Connection (formerly IP Business Bundle)

United States of America

Business Digital Voice

United States of America

Business Internet Secure 2.0

United States of America

DDoS Shield

Czech Republic
Germany
United Kingdom
United States of America

Field Force Manager

United States of America

Fios - Internet

United States of America

Hosted Intelligent Contact Routing

United States of America

Hosted IP Centrex

India
Philippines
United States of America

Inbound Domestic - Dedicated

Philippines
United States of America

Inbound Domestic - Switched

Philippines
United States of America

Local Lines - VAS

India
Philippines
United States of America

Local Lines Exchange (DTL)

India
Philippines
United States of America

Managed Certificate Services

All Locations Worldwide

Managed Detection and Response (MDR)

United States of America

Managed SIEM

Australia
Belgium
Germany
Netherlands
United Kingdom
United States of America

Managed Unified Communications (UCC)

Germany
United States of America

Network Detection and Response

United States of America

One Talk

United States of America

Outbound Domestic - Dedicated

United Kingdom
United States of America

Outbound Domestic - Switched

United States of America

Unified Communications and Collaboration as a Service (UCCaaS)

Australia
Belgium
Germany
India
Italy
Netherlands
Singapore
United Kingdom
United States of America

Verizon 5G Edge with AWS Outposts

Germany
United Kingdom
United States of America

Verizon Calling with Microsoft Teams

United States of America

Voice Call Back - Cloud

United States of America

Wireless Network Performance

United States of America

Product Name
Summary Descriptions

Accelerated Physical Access

This solution combines partner applications and devices, running on Verizon 5G/MEC infrastructure, with professional and managed services, to solve for venue (stadiums, arenas, airports, conference centers, etc.) operational challenges. Automated physical access can be granted to authorized visitors/VIPs using computer vision and opt-in facial recognition for real-time validation based on a pre-populated dataset of images.

Audio Conferencing

Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes.

Business Connection (formerly IP Business Bundle)

Business Connection is an all-in-one voice, data and internet solution that is designed for businesses that want a cost-effective way to carry voice and data over the same IP network. This service works with any type of existing Key or PBX System and does not require additional investment in costly infrastructure or desktop equipment. Verizon provides a reliable, business-class solution complete with installation and ongoing maintenance.

Business Digital Voice

Business Digital Service is an IP-hosted PBX and office communications service that is the functional equivalent of premise-based PBX service but, instead, is an IP service housed in a vendor’s network cloud. Verizon combines its VoIP transport with the call management and feature functionalities provided by Cisco.

Business Internet Secure 2.0

This is a cybersecurity product that protects FIOS small business customers' routers and connected devices from malicious hackers. This is a software-only solution that resides within the FIOS router (BHRx and newer routers) as a container within the router firmware. It protects the router from malicious intrusions and also fingerprints every device connected to the router. It also provides DNS Filtering (malicious website protection) and content filtering (e.g. block social media sites, etc).

DDoS Shield

DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack.

Field Force Manager

Field Force Manager (FFM) is a horizontal solution that provides relevant functionality to small to medium businesses with field service workers. FFM is a hosted solution powered by a company called Gear Works.

Fios - Internet

Verizon Fios Business Internet is broadband that utilizes a Fiber-to-the-Premise (FTTP) network. Verizon's FTTP network is the nation's most advanced fiber optic network to deliver the benefits of converged communications, information and entertainment services to customers.

Hosted Intelligent Contact Routing

Hosted Intelligent Contact Routing manages customer contacts across a variety of communication media, providing not only routing but also an historical record of interactions.

Hosted IP Centrex

HIPC (Hosted IP Centrex) is a PBX in the cloud. It provides VoIP telephony capabilities to customers and end users in the US and Europe.

Inbound Domestic - Dedicated

This is a toll-free inbound voice calling product that terminates voice calls from consumers to United States toll-free numbers (e.g. 800-numbers) to Verizon-provided dedicated analog circuits and Customer-Premise Equipment (CPE) or Automated Call Distributor (ACD).

Inbound Domestic - Switched

A United States inbound voice calling product to allow callers to dial US-based toll-free numbers that will terminate to the Verizon customer's telephone number.

Local Lines - VAS

Local Lines Exchange VAS is a suite of services that contain calling features such as Caller ID, call forwarding, and call waiting and that can only be ordered when purchasing a local line or Centrex line from Verizon.

Local Lines Exchange (DTL)

Local Lines Exchange Dialtone is often referred to as POTS (plain old telephone service) lines. Verizon offers basic trunks and trunks with direct inward dialing (DID) functionality and DID Blocks of Numbers.

Managed Certificate Services

Managed Certificate Services (MCS) enables customers to request, deploy and manage digital certificates, which may be used to validate the identity of end users, applications and devices, and to protect data and communications, subject to availability. These certificates may be used in connection with other services such as Identity and Access Management (IAM), point-to-point encryption, digital signatures and certificate archiving/validation services.

Managed Detection and Response (MDR)

Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response, user and entity behavior analytics and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for customers.

Managed SIEM

Verizon Managed SIEM (Managed SIEM) service provides security monitoring for customer Security Information and Event Management (SIEM) serviced devices located on a customer’s premises or hosted by a third party. Serviced devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting.

Managed Unified Communications (UCC)

Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides a customer with ongoing management of its UC systems.

Network Detection and Response

Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers.

One Talk

One Talk is a communication solution that provides customers with the ability to use their phone number across up to 8 devices with rich feature capabilities. One Talk is a wireless-based service that leverages much of the same network and the same systems as our business wireless/smartphone customers but also has a unique Telephony Application Server (TAS) provided by Cisco and specific devices (real and virtual) that are unique to the One Talk service.

Outbound Domestic - Dedicated

Dedicated Outbound LD is a service whereby Verizon installs a circuit between customer premises and Verizon voice network to transport all outbound and incoming calls.

Outbound Domestic - Switched

Switched Voice is a service whereby Verizon serves as the interexchange carrier for a customer that has a local line with another provider. Verizon transports and bills for the outbound calls.

Unified Communications and Collaboration as a Service (UCCaaS)

Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud.

Verizon 5G Edge with AWS Outposts

Verizon 5G Edge with AWS Outposts will provide customers with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services.

Verizon Calling with Microsoft Teams

Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility.

Voice Call Back - Cloud

Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s end-user the option to receive a call back instead of waiting on hold when calling the customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences.

Wireless Network Performance

The Verizon Network Service Transparency (WNST) platform uses a central portal that provides device locations mapped to Verizon network coverage, performance analytics, and additional capabilities such as network event notifications.