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Thanks for using our residential services. By using these services, you agree to certain terms, which you can find in the section below. You can also view user guides for Verizon residential services.
Fios internet, Fios TV and Fios home phone
- Verizon Customer Agreement (English) (HTML)
- Verizon Customer Agreement (Español) (HTML)
- Fios TV Rate Card & Plans (PDF)
Additional voice services
Long distance
- Domestic Long Distance product guides (HTML)
- International Long Distance product guides (HTML)
- Long Distance Service Agreement (English) (PDF) | (Español) (PDF)
- Domestic Long Distance additional terms (English) (PDF) | (Español) (PDF)
- International Long Distance additional terms (English) (PDF) | (Español) (PDF)
Inside wire maintenance plans
- Fios Digital Voice Inside Wire Maintenance Plan (PDF)
- Traditional Voice over Fiber - Inside Wire Maintenance Plan (PDF)
- Plan de Mantenimiento del Cableado Interno y Servicio de Voz Tradicional por Fibral (Español) (PDF)
- Copper Voice - Inside Wire Maintenance Plan (PDF)
- Plan de Mantenimiento del Cableado Interno y Servicio de Voz por Cobre (Español) (PDF)
Additional services
- Digital Secure Home/Plus (PDF)
- Home Device Advisor (PDF)
- Unbreakable W-Fi
- Verizon Cloud (PDF)
- Verizon Home Device Protect (PDF)
- Whole Home Wi-Fi
Financial terms
- Verizon Mobile + Home Discount Terms v2.0
- Charitable Contributions Terms and Conditions (PDF)
- Auto Pay-Postpaid (Non-Paperless Customers) (PDF)
- Optional Paper-free billing - Postpaid (PDF)
- Combined Auto Pay & Paper-free - PostPaid (PDF)
- Early Termination Fee (select plans)
Company policies
- Broadband commitment (HTML)
- Privacy policy (HTML)
- Consent to Electronic Records & Signatures (HTML)
User guides
Browse user guides for calling features, state specific guides, maintenance plans and text messaging guidelines.
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