Protection and support for your connected home devices. FAQs

Verizon Home Device Protect gives you peace of mind for your eligible connected home devices with hassle-free repairs, replacements, digital security and tech support.

$25/mo

Verizon Home Device Protect Plus taxes. Limitations and exclusions apply.

If we determine that we cannot service your product as specified in this Plan, we may replace it with a replacement product, we may at our discretion,issue you a gift card or check based on the replacement value, age and condition of the product, as we determine by us, immediately prior to the breakdown.

Access to 24/7 expert help.

24/7 access to Tech Coach Experts who can answer questions about covered home entertainment and smart home products via app, web, chat or phone.

Connected home setup.

Two in-home visits per 12-month period from Tech Coach Experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi devices for your home.

Digital security features.

Avoid risky websites, safeguard your data on public Wi-Fi, receive ID theft alerts, and enjoy one-click access to Security Advisors by downloading the Digital Secure app.

The Tech Coach app collects data from the user’s device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon Wireless Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.
Limitations and exclusions apply. See Verizon Home Device Protect Terms of Service for details.
A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customer should contact the three national credit bureaus to monitor credit report. Security Advisor does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management.

Just the tech experts. None of the extras.

Don’t need the full protection of Verizon Home Device Protect? Choose Home Device Advisor instead for 24/7 access to tech support. After enrolling, just download the Tech Coach app.

$15/mo

Verizon Home Device Advisor Plus taxes. Limitations and exclusions apply.

Access to 24/7 expert help.

24/7 access to Tech Coach Experts who can answer questions about covered home entertainment and smart home products via app, web, chat or phone.

Connected home setup.

Two in-home visits per 12-month period from Tech Coach Experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi devices for your home.

Optional installation.

Tech Coach Experts can help install additional smart home and home entertainment products like TVs, sound bars and more for a $49 service fee per product install.

The Tech Coach app collects data from the user’s device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon Wireless Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.
Limitations and exclusions apply. See Verizon Home Device Advisor Terms of Service for details.
Installations available in select locations for select products, which are subject to change at any time. Products must be new or fully functioning at the time of installation, and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability. An adult aged 18 years or older must be present during the installation.
Compare features Verizon Home Device Protect Verizon Home Device Advisor
Monthly cost
$25/mo
$15/mo
Support
24/7 remote tech support
2 In-home visits (per 12-month period)
Optional installation ($49 per product install)
Digital security
Anti-virus
Identity theft monitoring
VPN (Safe Wi-Fi)
Protection, extended warranty coverage