Only devices that are connected via Wi-Fi directly to the 5G Internet Gateway will display on the Smart Devices tab and Wi-Fi signal strength test results. Devices that are connected to 5G Home Internet through a Wi-Fi extender or Ethernet cable will not display on the Smart Devices tab or the Wi-Fi signal strength test results page in the My Verizon website or app.
Wi-Fi extenders installed with the 5G Internet Gateway will not show on the Wi-Fi signal strength test.
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Verizon 5G Home Internet Connected Devices FAQs
These FAQs answer common questions about managing the devices connected to your Verizon 5G Home Router.
To learn more about the 5G Home Router and how to manage your 5G Home Internet network, see our Verizon 5G Internet Gateway FAQs.
For general information about 5G Home Internet, visit Verizon 5G Home Internet FAQs.
For more information about the 5G Home Internet Installation process, see our Verizon 5G Home Internet Professional Setup FAQs.
Why are some of the devices connected to the 5G Internet Gateway not shown on the Smart Devices tab or Wi-Fi signal strength test in My Verizon?
How can I improve the Wi-Fi signal strength of the devices that show a fair or weak signal from the 5G Internet Gateway?
Why are the download or upload speeds slow?
How do I block devices from connecting to the 5G Internet Gateway?
Will I be able to connect my home security system to the Alarm port on my 5G Home Router?