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5G Home Internet - Support Overview

Welcome to 5G Home Internet. Learn how to activate, optimize, and locate support resources for your service.

Filter all topics below.


About 5G Home Internet

Learn how to set up your Verizon Home Internet on you Verizon Internet Gateway and your Verizon Receiver and Router.
Here's how to identify the model of the Verizon 5G Home equipment you're using.
How to set up, use, manage or return 5G Home Internet equipment.
Learn how to schedule 5G Home setup and what to expect during the setup. Available in select areas only.
Learn about our 5G home internet plans, availability and discounts.

Enhance your experience with Alexa

Here's how to activate Amazon Alexa for your 5G Home Internet in the My Verizon app.
Here's how to configure your Amazon Alexa app for either iPhone or Android to recognize Verizon voice commands.
Here's how to use Verizon skills (voice commands) via Alexa for your 5G Home Internet.

Managing Home Network

Here's how to rename the Wi-Fi network or change the password for a 4G LTE Home or 5G Home device via the My Verizon app.
Here's how to add a Wi-Fi Extender or Wi-Fi Extender Mini for a 5G Home Internet via the My Verizon App.
Here's how to restart your 5G Home Internet router via My Verizon.
Here's how to reboot a 5G Home Internet router via the My Verizon app.
Here's how to analyze a 5G Home Wi-Fi network signal quality via the My Verizon app.
Learn how to change the Wi-Fi network name / password for the Verizon 5G Home router via My Verizon. Follow these steps to change your network name / password.
Here's how to test the Verizon 5G Home internet upload and download speeds via the My Verizon app.
Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Specific mobile hotspot info

Get help setting up and using your Inseego MiFi M2100 5G UW.
Get help setting up and using your Inseego MiFi X PRO 5G UW.
Get help setting up and using your TCL LINKZONE 5G UW.
Get help setting up and using your Verizon 5G MiFi M1000.

Specific router and receiver info

Get help setting up and using your 5G Home Router (2nd gen).
Get help setting up and using your 5G Internet Gateway.
Get help setting up and using your Verizon Internet Gateway (ARC-XCI55AX).
Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338).
Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338FA).
Get help setting up and using your Verizon Internet Gateway (WNC-CR200A).
Get help setting up and using your Verizon Receiver (LV65).
Get help setting up and using your Verizon Router (CR1000A).