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5G Home Internet - Support Overview

Get information about using 5G Home Internet. Learn about set up, managing Wi-Fi connections and parental controls, finding help for your 5G router and more.

Filter all topics below.


About 5G Home Internet

Learn how to schedule 5G Home setup and what to expect during the setup. Available in select areas only.
5G Home Internet service powered by 5G Ultra Wideband is available in select locations. Learn about our 5G Home and 5G Home Plus plans, availability & discounts.

Amazon Alexa

Here's how to activate Amazon Alexa for your 5G Home Internet in the My Verizon app.
Here's how to configure your Amazon Alexa app for either iPhone or Android to recognize Verizon voice commands.
Here's how to use Verizon skills (voice commands) via Alexa for your 5G Home Internet.

General router info

Here's how to restart your 5G Home Internet router via My Verizon.
Here's how to reboot your 5G Home Internet router via the My Verizon app.
Learn how to change the Wi-Fi network name / password for the Verizon 5G Home router via My Verizon. Follow these steps to change your network name / password.

Specific router info

Get help setting up and using your 5G Home Router (2nd gen)
Here's how to identify and manage your Verizon 5G Home Router.
Get help setting up and using your 5G Internet Gateway.
Get help setting up and using your Verizon Internet Gateway.
Get help setting up and using your Verizon Router (CR1000A).