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5G Home Internet - Support Overview

Get information about using our 5G Home Internet. Learn about set up, managing Wi-Fi connections and parental controls, connecting Amazon Alexa, find help for your 5G router and more.

Note: 5G Home Internet is available in select cities.

Filter all topics below.


About 5G Home Internet

The new ultra-fast Verizon 5G Home internet service is now available from Verizon in select locations. Find out about availability, charges and current promotions.
Learn how to schedule a 5G Home installation. Find out ahead of time what equipment will be installed and what to expect during the installation process.

Amazon Alexa

Here's how to activate Amazon Alexa for your 5G Home Internet in the My Verizon app.
Here's how to configure your Amazon Alexa app for either iPhone or Android to recognize voice commands for your 5G Home Internet.
Here's how to use Verizon skills (voice commands) via Alexa for your 5G Home Internet.

Connected devices

Learn about managing the devices connected to your Verizon 5G Home Router. Find out how to connect and disconnect devices and test and improve signal strength.
Here's how to change nicknames of devices connected to your 5G Internet Gateway.

Router management

Here's how to restart your 5G Home Internet router via My Verizon.
Here's how to reboot your 5G Home Internet router via the My Verizon app.
Here's how to back up and restore the current configuration for your 5G Home Router.

Router support

Get help setting up and using your 5G Home Router (2nd gen)
Get help setting up and using your 5G Home Router 1A (1st gen).
Get help setting up and using your 5G Home Router 1B (1st gen).
Get help setting up and using your 5G Internet Gateway.

Wi-Fi name & password

Learn how to change the Wi-Fi network name / password for the Verizon 5G Home router via My Verizon. Follow these steps to change your network name / password.