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Setting up the Verizon Internet Gateway

Welcome to 5G Home Internet (video)

Length: 1:21

Prepare for set up in just a few simple steps.

1. Download the My Verizon app.

Get step-by-step setup instructions and support on your mobile device. The My Verizon app helps you manage your home internet from your smartphone or tablet.

Download the app now so you're when the equipment arrives.

2. Find a good place to put the equipment.

Wireless home internet service may require a direct line of sight between our cellular antennas and the Verizon Home Internet equipment. Put the Verizon equipment off the floor, near a window or perimeter wall so it has a clear path to the nearest signal.

Find out how to use My Verizon app to position your router for the best signal.

3. Plug in the Verizon Internet Gateway.

After you plug it in, the Gateway should take about 5 minutes to connect to our wireless network. Learn more about home internet setup.

Important: You must set up and activate your service within 30 days or we'll have to cancel your order for service.

4. Set up your Wi-Fi network and connect your devices to Wi-Fi.

After the router has internet service, use the My Verizon app to set up your Wi-Fi network and connect your devices. Get more details here:

Setup Videos