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Explanation of Taxes, Fees, Surcharges and Other Charges on Your Bill

Taxes, fees, surcharges, and other charges vary based on the products you purchase and your service location. These fees are separated into two sections on your bill:

  • Taxes, Governmental Surcharges and Fees include sales, excise, other taxes, and government surcharges that Verizon is required by law to collect from customers on behalf of local, state, and the federal government. These taxes, surcharges and fees may change from time to time without notice.
  • Verizon Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.

 

  • 911 Emergency Service Fee
  • This is a fee that Verizon is required or authorized by government agencies to collect from customers. The government agencies use the funds collected to cover the costs of providing 911 emergency response. The fee is generally either an amount per telephone access line or a percentage of revenue.

  • Access Recovery Charge
  • This monthly Verizon surcharge is applied on a per line basis and is related to the Federal Intercarrier Compensation Rules, which set the rates charged between carriers for telecommunications traffic. The ARC is not charged to Lifeline customers

  • Carrier Cost Recover Charge
  • This fee is a monthly surcharge telecommunications carriers, such as Verizon Long Distance and Verizon Enterprise Solutions, are permitted to assess in order to defray the following:

    • a portion of the costs to terminate calls on other networks,
    • fees paid to support government programs such as Telecommunications Relay Service and Local Number Portability,
    • other charges assessed by the FCC, and
    • additional indirect costs associated with administering and complying with government programs.

  • Charges or Fees for Non-Directory Numbers
  • A monthly service charge may apply to have a non-directory number. Charges vary from state to state.

    If you would also like to change your phone number, a service fee may also apply, in addition to any fees for classifying that number as a non-directory number.

    Pursuant to FCC requirements, if you have chosen Non-Directory Telephone Number service, your billing name and address will be shared with your long distance providers for billing purposes, unless you elect to withhold this information. To request a block on the provision of this information, please call your local business office.

    Non-directory telephone numbers may be displayed on Caller ID display units. To prevent display of your name and telephone number, press *67 (1167 for rotary), then the telephone number of the person you are calling. In some states, permanent blocking is also available by calling your local business office. Please be aware that the FCC has ruled that certain types of calls, including 911, 900, 976, and toll free numbers (800, 888, 877, etc.), are exempt from Caller ID blocking. Non-directory numbers will be forwarded on calls to these service providers, even if per call or per line blocking is activated.

  • Dual Party Relay Service/Telecommunications Relay Service
  • Authorized by the state government, the state uses the funds collected by Verizon to provide telecommunications services for those with special needs. The fee is calculated on either a percent of revenue or on a per telephone line basis.

  • Emergency Service Fee for 911 / 911 Surcharge
  • Government agencies require or authorize Verizon to collect funds to cover the costs of providing 911 emergency responses. The fee is based on either a percentage of revenue or charged per telephone line.

  • Federal Excise Tax
  • Government agencies require Verizon to collect a 3% tax on local- only services, which are services not bundled with other services such as long distance service.

  • Federal Subscriber Line Charge
  • This monthly Verizon surcharge is authorized by the Federal Communications Commission which mandates that local telephone companies pay an access charge on each local telephone line to partially reimburse long distance companies for the cost of routing long distance calls to and from local customers. The charge is applied on a per line basis for residential and business customers.

  • Federal Tax
  • The Federal excise tax is a tax on local telephone service that includes services and facilities sold in connection with local service.

    This tax is a percentage of the cost of your services and appears on the local phone portion of your bill. The percentage used to calculate the amount of the tax appears with the charge. For example, "Federal excise tax at 3%."

    Verizon acts as a billing agent and collects these fees on behalf of the Internal Revenue Service (IRS). All monies collected for the Federal excise tax are paid directly to the IRS.

  • Federal Universal Service Fund (FUSF) Charge
  • This monthly Verizon surcharge allows Verizon and Verizon Long Distance to recover from its customers the funds it pays to the Federal Communications Commission (FCC) on interstate services to support the FCC?s universal service programs. The FCC regulates this charge; reviewing and adjusting the fee quarterly based on the FCC?s quarterly FUSF contribution factor. The FCC uses the fund to help keep local telephone rates affordable for all customers, support telecommunications services in schools, public libraries, and rural health-care facilities and subsidize local service to high-cost areas and low-income customers. This charge does not apply to Lifeline customers.

  • Fios Digital Voice (FDV) Administrative Charge
  • This monthly line charge helps defray account servicing costs associated with providing voice services. This surcharge is applied by Verizon and is not a tax or fee assessed by a government agency.

  • Fios TV Broadcast Fee
  • This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic tier programming channels. This fee is assessed only on customers who have subscribed to Verizon FiOS TV. This fee is not a tax and is subject to change.

  • Franchise Related Cost
  • A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local FiOS TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of FiOS TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

  • Installation Charges
  • An installation charge is required to start your new telephone service.

    Installation charges generally appear on your first telephone bill. You can set up your new account online For customers who are moving into a new state anywhere within the Verizon region, you can now order new service online.

  • Late Charge Calculations
  • Late payment charges may be applied to balances that remain unpaid by the due date on your bill. To avoid a late payment charge, full payment must be received by the bill due date.

    Late payment charges are not applied in all states.

  • Long Distance Access Charge
  • Formerly named the Federal Access Charge, this monthly surcharge is assessed to long distance customers to help defray the access costs charged to Verizon Enterprise Solutions and Verizon Long Distance (or its agents) by local telephone companies.

  • Long Distance Administrative Charge
  • This monthly line charge helps defray account servicing costs associated with providing state to state and international services. This surcharge is applied by Verizon Enterprise Solutions and Verizon Long Distance and is not a tax or fee assessed by a government agency.

  • Miscellaneous surcharges and fees
  • Local government agencies require Verizon to collect funds for different purposes, such as burying cable (MA Buried Cable Surcharge) or funding transportation (NY Metropolitan Transit Authority Surcharge). The amount varies by state and surcharge.

  • Municipal Franchise Fee/Right of Way Fee
  • This monthly Verizon surcharge recovers Verizon?s costs where a jurisdiction charges Verizon for the use of the municipal public right of way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee or State Infrastructure and Maintenance Fee.

  • NY Municipal Construction Surcharge
  • The NY Municipal Construction Surcharge recovers a portion of the expenses Verizon incurs for relocation of its facilities that are in the public rights-of-way to prevent interference with street repairs, public construction projects or other activities required for public health, safety or convenience. The charge is reflected in the Verizon Surcharges and Other Charges & Credits section of the bill.

  • PEG Grant Fee
  • A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local FiOS TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of FiOS TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

  • PEG Support Fee
  • A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local FiOS TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of FiOS TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

  • Regional Sports Network Fee
  • This monthly fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed only on customers who have subscribed to programming packages that include Regional Sports Networks.

  • Regulatory Recovery Fee - Federal
  • This fee is a monthly Verizon surcharge that helps to recover the annual per video subscriber fee that Verizon pays to the Federal Communications Commission (FCC) to fund the FCC?s administrative costs.

  • Right of Way Fee/Municipal Franchise Fee
  • This monthly Verizon surcharge recovers Verizon?s costs where a jurisdiction charges Verizon for the use of the municipal public right of way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee or State Infrastructure and Maintenance Fee.

  • State Infrastructure Maintenance Fee
  • This monthly Verizon surcharge recovers Verizon?s costs of using the public right of way in the State of Illinois. The fee is charged per telephone line.

  • State and Local Sales Tax/Local Communications Services Tax
  • Government agencies impose and Verizon collects taxes from purchasers of specified products and services. These taxes include state, county and city sales taxes as well as taxes collected by Special Purpose District Agencies and Mass Transit Agencies (MTA). The products subject to tax and the amount of the tax varies by area.

  • State Sales Tax
  • Government agencies impose and Verizon collects taxes on behalf of state governments from purchasers of products and services. The products subject to tax and the amount of the tax varies by area.

  • State Transaction Privilege Tax
  • This monthly Verizon surcharge, recovers from customers the cost of the state tax on gross revenue paid by Verizon in Arizona.

  • State Universal Service Fee
  • This fee is a monthly surcharge billed to customers to recover the State Universal Service fee paid by Verizon to States on applicable services. Each state program is different, and depending on the state, the funds are used to:

    • help keep local telecommunications rates affordable for all customers,
    • support telecommunications services in schools, public libraries, and rural health-care facilities, and
    • subsidize local service to high-cost areas and low-income customers.
    In some states Verizon is the billing agent for the state and in others Verizon is allowed to recover their payments to the state program.

  • State Utility Gross Receipts Tax Surcharge/Telecom Services Excise Tax
  • Applied per line, this monthly Verizon surcharge recovers from customers the state or local tax on gross revenue paid by Verizon, and may be referred to on your bill as a Gross Receipts Tax Surcharge, a Telecommunications Services Excise Tax Surcharge, or a State Transaction Privilege Tax Surcharge.

  • Subscriber Line Charge/Access Charges
  • The Subscriber Line Charge is a fee that helps telephone companies, such as Verizon, recover costs for maintaining outside telephone wires, underground conduits, telephone poles, and other necessary facilities and equipment.

    Certain states mandate an equivalent state charge, which then helps offset the cost of telephone service in that state. So, in some cases, you will find both a Federal (or Interstate) and a State (or Intrastate) Subscriber Line Charge on your bill.

    This charge is not a tax, but an allowed surcharge ? passed on to customers when their service can be used for long distance calls. This regulated charge applies whether you make long distance calls or not.

    Other names for this charge that you may see on your bill:

    • Interstate Access Charge
    • Intrastate Access Charge
    • Interstate Subscriber Line Charge
    • Intrastate Subscriber Line Charge
    • Federal Subscriber Line Charge
    • Federal Line Cost Charge
    • Federally-Ordered Line Cost Charge
    • State Subscriber Line Charge

  • Telecommunications Relay Service/Dual Party Relay Service
  • The state government authorities use the funds collected by Verizon to provide telecommunications services for those with special needs. The fee is calculated on either a percent of revenue or on a per line basis.

  • Telecom Services Excise Tax/State Utility Gross Receipts Tax Surcharge
  • Applied per line, this monthly Verizon surcharge recovers from customers the state or local tax on gross revenue paid by Verizon, and may be referred to on your bill as a Gross Receipts Tax Surcharge, a Telecommunications Services Excise Tax Surcharge, or a State Transaction Privilege Tax Surcharge.

  • Video Franchise Fee
  • This monthly fee allows Verizon to recover from its customers the cost of the video franchise fee Verizon is required to pay to local franchise authorities, which may be up to 5.26% of the gross revenues from FiOS TV services, in order to provide TV Services.

  • Video Public Educational and Government Grant Fees "PEG Fee"
  • Each Local Franchise Authority has the right to impose support obligations on Verizon to cover the funding costs of providing Public, Educational and Government programming channels to the cable television subscribers within the franchise area. Some communities may also have an Institutional Network Fee or I-NET fee to cover the costs of providing dedicated network services to large institutions; schools, hospitals, emergency workers, etc. These charges are added to customers? bills to collect the payments that Verizon makes to the Local Franchise Authority. These fees can be either in the form of a per cable television subscriber fee or in the form of a percent of gross revenues for the sale of cable television services.

 

See also:
Billing Glossary

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