Customers With Disabilities
 
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
Avg. rating of 162 users

Glossary of Terms

These terms apply to Verizon's Internet, TV Entertainment and residential Phone (copper and Fios) customers.

Taxes, fees, surcharges and other charges vary based on your products and your service location. These fees are separated into two sections on the bill:

  • Taxes, Governmental Surcharges and Fees include sales, excise, other taxes and government surcharges that Verizon is required by law to collect from customers on behalf of local, state and the federal government. These taxes, surcharges and fees may change from time to time without notice.
  • Verizon Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.

Select the first letter of the term to find its definition.

0-9  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z


0-9

911 Emergency Service Fee
This is a fee that Verizon is required or authorized by government agencies to collect from customers. The government agencies use the funds collected to cover the costs of providing 911 emergency response. The fee is generally either an amount per telephone access line or a percentage of revenue.

911 Equalization Surcharge
A tax billed to intrastate long distance charges to finance emergency call service in areas where the 911 service fee does not cover the cost.

Back to Top

A

Account Information
Here it’s all about you - your Account Number, your Due Date and your Amount Due show on the Header. Other information found here includes: Your Statement Date, your Phone Number, and your Online Account Number (if applicable).

Account Number
The number on the upper right portion of your bill that identifies you and your billing telephone number. When you use our automated system for account balance information, you will need your Account Number

Additional Services and Equipment Discounts
Section of the bill that display charges for items that are not included in the bundle.

Adjustments and Credits
Detailed information on credit adjustments, returned checks and other credits or charges applied to your previous balance.

Account Summary
Overview of all charges on the account for the current billing period.

Autopay
If you enroll in this payment option, Verizon will automatically debit your bank account or chrages your credit card every month for the total amount due of your telephone services.


Back to Top

B

Basic Local Services
Your base monthly rate for local telephone services, based on a 30-day cycle.

Bill Date
The first day of the billing period.

Billing Cycle/Bill Period
The dates on your bill represent the period of time during which you were charged for products, services, and usage.

You should receive your paper bill approximately eight or nine days after the date appearing on your bill (either the bill date or the end of the bill period).

Back to Top

C

Carrier Cost Recovery Charge
This fee is a monthly surcharge telecommunications carriers, such as Verizon Long Distance and Verizon Enterprise Solutions, are permitted to assess in order to defray the following:

  • a portion of the costs to terminate calls on other networks,
  • fees paid to support government programs such as Telecommunications Relay Service and Local Number Portability,
  • other charges assessed by the FCC, and
  • additional indirect costs associated with administering and complying with government programs.

This surcharge is not a customer tax or fee assessed by a government agency.

Charges or Fees for Non-Directory Numbers
A monthly charge applies to have a non-directory number. The amount of the charge varies from state to state.

Non-directory telephone numbers display on Caller ID units. To prevent display of your name and telephone number, press *67, then dial the telephone number you want to call. Permanent blocking is available in some states. The FCC has ruled that certain types of calls, including 911, 900, 976, and toll free numbers (800, 888, 877, etc.), are exempt from Caller ID blocking. Non-directory numbers will appear to these service providers, even if per call or per line blocking is used.

Pursuant to FCC requirements, if you have chosen Non-Directory Telephone Number service, your billing name and address will be shared with your long distance providers for billing purposes, unless you elect to withhold this information.

Cramming
Cramming occurs when unauthorized charges appear on your bill. It may be a monthly charge for services such as voice mail that a customer did not order and does not have. While many customers find it convenient to put such charges on your bills, be sure to carefully inspect your monthly bill to ensure that it correctly reflects the services you have ordered. If anything looks suspicious, investigate and call Verizon for resolution.

CTCAP (Telephone Connection Assistance Program)
CTCAP is a program that provides discounts for telephone service to eligible customers in Connecticut who qualify for financial assistance.

Additional programs such as Lifeline Service and Link-Up America are also available.

Qualifications vary by state. Contact your local business office for more details.

Current Activity
This section of the business bill includes:

  • Full monthly charges
  • One time activation termination fees or charges for usage based services such as On Demand
  • Partial month charges or credits for services added or removed


Customer Name
The person whose name is on the Verizon account.

Back to Top

D

Details of Current Charges
This section includes charges for:

  • Your bundle such as Fios TV, internet, and phone
  • Additonal Services & Equipment
  • Your One-Time Activities such as On Demand purchases
  • Fees & Other Charges

 


Directory Assistance
Usage based service that provides national and local phone numbers for a fee.

To call directory assistance, press 411 and provide the city, state, and name of the listing you're looking for. (Non-published numbers cannot be provided.) You may request two listings per call.

DIRECTV Account
Account number associated with your DIRECTV service. You will need this number when you call about your DIRECTV account.

Dual Party Relay Service/Telecommunications Relay Service
Authorized by the state government, the state uses the funds collected by Verizon to provide telecommunications services for those with special needs. The fee is calculated on either a percent of revenue or on a per telephone line basis.

Back to Top

E

Emergency Service Fee for 911 / 911 Surcharge
Government agencies require or authorize Verizon to collect funds to cover the costs of providing 911 emergency responses. The fee is based on either a percentage of revenue or charged per telephone line.

Estimated First Bill Charges
Your first bill may be higher than normal. In most cases, it will include:

 

  • a full month of charges billed in advance
  • plus any partial month charges for the days from when your services are activated up to your normal monthly bill.
  • one time charges

 


Estimated Monthly Charges
Your typical monthly bill excluding usage and any changes made after your initial order. This is not an actual bill. Your actual bill may vary from this estimate.

 

 


Back to Top

F

Federal Access Recovery Charge
This monthly Verizon surcharge is applied on a per line basis and is related to the Federal Intercarrier Compensation Rules, which set the rates charged between carriers for telecommunications traffic. The ARC is not charged to Lifeline customers

Federal Communications Commission (FCC)
This government regulatory agency ensures that all forms of communications technology in use in the United States follow a standard set of guidelines.

If you question charges on your bill imposed by the FCC, correspondence may be directed to:

Informal Complaints and Public Inquiries Branch
Enforcement Division, Common Carriers Bureau
Federal Communications Commission
Washington, D.C. 20554

You may call the FCC directly at (888) 225-5322.

Federal Excise Tax
Government agencies require Verizon to collect a 3% tax on local- only services, which are services not bundled with other services such as long distance service

 


Federal Subscriber Line Charge
This monthly Verizon surcharge is authorized by the Federal Communications Commission which mandates that local telephone companies pay an access charge on each local telephone line to partially reimburse long distance companies for the cost of routing long distance calls to and from local customers. The charge is applied on a per line basis for residential and business customers.


Federal Tax
The Federal excise tax is a tax on local telephone service that includes services and facilities sold in connection with local service.

This tax is a percentage of the cost of your services and appears on the local phone portion of your bill. The percentage used to calculate the amount of the tax appears with the charge. For example, "Federal excise tax at 3%."

Verizon acts as a billing agent and collects these fees on behalf of the Internal Revenue Service (IRS). All monies collected for the Federal excise tax are paid directly to the IRS.

Federal Universal Service Fund (FUSF) Charge or Fee
This monthly Verizon surcharge allows Verizon and Verizon Long Distance to recover from its customers the funds it pays to the Federal Communications Commission (FCC) on interstate services to support the FCC’s universal service programs. The FCC regulates this charge; reviewing and adjusting the fee quarterly based on the FCC’s quarterly FUSF contribution factor. The FCC uses the fund to help keep local telephone rates affordable for all customers, support telecommunications services in schools, public libraries, and rural health-care facilities and subsidize local service to high-cost areas and low-income customers. *This charge does not apply to Lifeline customers*


Fios Digital Voice (FDV) Administrative Charge
This monthly line charge helps defray account servicing costs associated with providing voice services. This surcharge is applied by Verizon and is not a tax or fee assessed by a government agency.

Fios TV Broadcast Fee
This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic tier programming channels and is subject to change.

Franchise Related Cost
A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

Flat Rate Service
A type of telephone service that offers an unlimited number of local calls within a specified calling area for a fixed monthly rate.

Fraud
Fraud is the illegal use of your phone number or Verizon account by someone without your permission.

Back to Top

G

Back to Top

H

HSI/High Speed Internet
Internet speeds operating faster than dial-up are defined as high speed.

Back to Top

I

Installation Charges
Installation charges generally appeare on your first bill in the One Time Charges section. It is normallly billed over three months. Installation examples include adding additional wires and jacks or outlets for phone, internet or TV service.

Interstate/Intrastate Access Charges
These are FCC allowable charges that reimburse your local telephone company for providing access to the long distance network. This regulated charge must be passed on to all customers' telephone lines, whether they make long distance calls or not.

Internet service provider (ISP)
An ISP provides individuals and companies access to the internet.

IntraLATA Calls
This term refers to two types of calls. An IntraLATA call is either a local call made within your local calling area, or a local toll call made outside of your local calling area but within your LATA (Local Access Transport Area).

LATAs define geographical boundaries of local telephone service networks. The LATA boundaries are drawn by the federal government and determine which phone companies can provide local and toll service for each area. Some states only have one LATA, while other states have several.

For IntraLATA calls that generate a toll, you may choose which provider you prefer. Many companies now provide both IntraLATA (local and local toll service) and InterLATA (long distance service) plans.

Calls made between LATAs are referred to as InterLATA or long distance calls. An InterLATA call could be to a different LATA within your state, to another state, or to another country.

Back to Top

J

Back to Top

K

Back to Top

L

Late Charge Calculations
Late payment charges may be applied to balances that remain unpaid by the due date on your bill. To avoid a late payment charge, full payment must be received by the bill due date.

Late payment charges are not applied in all states.

Late Payment Charge
Late payment charges apply to balances that remain unpaid by the Current Charges Due by Date your bill. To avoid a late payment charge, full payment must be received by the bill due date. Overdue balances are due immediately.

Lifeline Service
Lifeline service makes local telephone service available to people who might not be able to afford it. If you qualify for Lifeline assistance, you will receive a reduced rate on your Verizon monthly bill. Toll blocking service is available to Lifeline customers at no charge.

Eligibility requirements vary by state. Please visit the Lifeline Support Web site at www.lifelinesupport.org to find out if you qualify for Lifeline in your state.

Link-Up America
Customers who receive financial assistance can qualify for Link-Up America, a program designed to promote universal service by providing a discount on installation/connection charges for new phone service.

Qualifications for Link-Up America vary by state. Please visit the Lifeline Support Web site at www.lifelinesupport.org to find out if you qualify for Lifeline and/or Link-up in your state.

Listed Service
Names, telephone numbers and addresses published in the Verizon telephone directory and listed in Verizon directory assistance.

Local Calling Area and Local Calls
Your local calling area
The geographic area within your LATA (Local Access Transport Area), which you can call without a toll.

Local Calls
Calls within your local calling area that generally do not generate a toll are local calls. Your local calling area is defined by your local calling service plan.

For a guide to your local calling area, check the consumer guide in your white pages.

The Local Call Summary on your Verizon bill may also include fees for regional toll calls (also known as IntraLATA) calls. These calls are not within your local calling area, but are within your LATA (Local Access Transport Area). LATAs are geographical boundaries determined by the federal government and determine local calling areas and extended calling service.

In comparison, InterLATA calls are made outside of your LATA and are generally thought of as long distance calls.

Any call which generates a toll, whether a local toll call or a long distance call can be handled by a provider of your choice. Many companies now provide both IntraLATA (local and local toll service) as well as InterLATA (long distance service) plans.

Local Number Portability
This charge funds the technology that allows customers to keep their phone numbers when they change local telephone companies within their same calling area. The Federal Communications Commission (FCC) authorizes this charge.

Local Toll Calls
Calls outside of your local calling area are regional toll calls, or local toll calls. Local toll calls are also known as IntraLATA calls; calls that aren't within your local calling area, but are within your LATA (Local Access Toll Area).

Calls made outside of your LATA are long distance calls, also known as InterLATA calls.

For a guide to your local calling area, check the consumer guide in your white pages.


Local Toll Charges
The cost for calls made to areas outside your local calling area, but not considered long distance.

Local Usage Rates
Time and day of the week discounts apply to all calls which are originated within discount periods. The rate periods for weekday and weekends are the following:

Weekday Rate -- applies directly dialed local messages placed Monday through Friday, 8:00 a.m. to 10:00 p.m.

Night and Weekend Rate -- applies to direct dialed local messages placed Monday through Friday, 10:00 p.m. to 8:00 a.m. and all day Saturday and Sunday.

Long Distance
Calls made outside your LATA (Local Access Transport Area) regional boundaries are long distance calls. Long distance calls are made from one LATA to another and are also referred to as InterLATA. Long distance calls include out-of-state calls, and sometimes in-state calls, depending on how the LATAs are drawn in your area.

Many companies now provide both IntraLATA (local and local toll service) and InterLATA (long distance service) plans.

Note: Long distance calls require a 1+ area code + number. International long distance calls require 011 + country and city code + number.

Long Distance Access Charge
Formerly named the Federal Access Charge, this monthly surcharge is assessed to long distance customers to help defray the access costs charged to Verizon Enterprise Solutions and Verizon Long Distance (or its agents) by local telephone companies.

Long Distance Administrative Charge
This monthly line charge helps defray account servicing costs associated with providing state to state and international services. This surcharge is applied by Verizon Enterprise Solutions and Verizon Long Distance and is not a tax or fee assessed by a government agency.

Long Distance Carrier
The telephone service provider who connects you to long distance numbers.

You can determine your long distance provider by dialing (700) 555-4141 from any phone in your home that is serviced by Verizon.

Back to Top

M

Miscellaneous surcharges and fees
Local government agencies require Verizon to collect funds for different purposes, such as burying cable (MA Buried Cable Surcharge) or funding transportation (NY Metropolitan Transit Authority Surcharge). The amount varies by state and surcharge.

Monthly Charges
Total of all current charges and or credits for Verizon and any other service providers listed.

Monthly Rates
Monthly charges for basic services.

Monthly Service - Non-Regulated and Non-Basic
Non-regulated services are services provided by Verizon that are not subject to federal or state regulations.

Non-basic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements.

Monthly Service - Non-Regulated
Monthly products and services that are not regulated or tariffed by the state's public utility commission. Items included in this section vary by state.

Monthly Service - Regulated
Itemized monthly products and services that are regulated and tariffed by the state's public utility commission.

Municipal Franchise Fee/Right of Way Fee
This monthly Verizon surcharge recovers Verizon’s costs where a jurisdiction charges Verizon for the use of the municipal public right of way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee or State Infrastructure and Maintenance Fee.

Back to Top

N

New Charges
Summary of charges that is listed by bundle and single price points for each type of additional services, Voice, TV, Internet, and Wireless. Also displayed is a single price for Taxes and charges from other providers.

New Promotions
Message that appears in the Verizon News section that details any new promotions that are beginning that month on your account.

NY Municipal Construction Surcharge
The NY Municipal Construction Surcharge recovers a portion of the expenses Verizon incurs for relocation of its facilities that are in the public rights-of-way to prevent interference with street repairs, public construction projects or other activities required for public health, safety or convenience. The charge is reflected in the Verizon Surcharges and Other Charges & Credits section of the bill.

Non-Basic
Non-basic services include optional services, such as Call Waiting, Caller ID, and maintenance agreements for Inside Wire.

Non-Basic Regional Calls
Pay per call.

Non-Basic Taxes and Surcharges
On your bill, this term refers to federal, state, and local taxes and surcharges that are not related to the basic service portion of your bill.

Non-Listed Number
Your name, address and telephone number are not published in the directory, but are available from directory assistance.


A service fee may apply to have your number non-listed. Charges vary from state to state.

Non-Primary Line
A line added to your service address after the installation of your primary line.

You can have more than one non-primary phone line. In addition, a non-primary phone line may be billed separately from your primary or other non-primary phone lines. In addition, your primary or other non-primary lines can be billed under different names.

Note: Primary and non-primary lines must have the same billing address.

Non-Published Number

Your name, address and telephone number are not published in the directory white pages, and your telephone number is not available from directory assistance.

If you have a non-published number, "NON PUBLISHED" will appear on your remittance stub in place of your telephone number to ensure your privacy.

A service fee may apply to have your number non-published. Charges vary from state to state.


Non-Regulated Charges
Charges that appear on your bill for services that are not subject to state public utility commission regulations.

Non-Regulated/Non-Basic Services
Non-regulated services are services provided by Verizon which are not subject to federal or state regulations.

Non-basic services are services provided by Verizon which may or may not be subject to federal or state regulations, depending on the specific state requirements.

Back to Top

O

One Time Charges or Credits
Includes one-time charges such as installation or activation of new service and any one time subscriptions. Example: One time installation would cover the activation of any additional outlets or installation of new outlets.

OCC (Other Charges and Credits)
On your bill, OCC is a catch-all term for charges and credits not included in the main fee categories printed on the first page of your bill.

A detailed listing of your Other Charges and Credits (if any) for the month is printed on subsequent pages of your bill.

Other Providers
The line on the first page of your bill that shows the total of all charges associated with services provided by providers other than Verizon. This can be found under New Charges section on your bill that shows all of the products , details, and charges for services provided by providers other than Verizon.

Other Service Charges
Charges for services that are billed on a per-use basis, such as directory assistance and voice mail.

Overdue Balance
Any unpaid amount from the last bill. Does not include payments processed after billing date.

Back to Top

P

Packaged Service
Service that includes multiple products and features for one set price.

Partial Month Charges or Credits

Verizon bills services one month in advance. If your services are activated in the middle of the monthly bill cycle, Verizon will bill for the partial month as well as the following full month. EXAMPLE: If your statement date (bill cycle) is on the 15th day of each month and your service is activated on the 1st, your partial month charges would be for 15 days of service from the 1st up to the 15th. If a change is made in the Activation Date of your order, Verizon will adjust your Partial Month Charges and Credits based on the new date and number of days in the Partial Month. Some voice services in MA and RI do not bill in advance.


Past Due Balances
Unpaid balance from the previous bill. Does not include payments and credits processed after billing date.

Past Due Notice
A statement on the first page of your bill, indicating that you have an outstanding balance with Verizon.

Any outstanding balance should be paid immediately to avoid possible late fees.

Payment Address
The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. The address is based on the Verizon accounting office nearest to where you live.

Payment Due Date
Date that payments must be received by to avoid a late fee.

Payment Received
Amount paid on the last bill. Does not include payments processed after billing date.

Payments
Amount sent for the balance due. On occasion you may have sent us a payment that was not processed in time to reflect on your current billing statement. Please deduct any amount already paid before sending your current payment.

Pay-Per-Use Calling Service
A section on your Verizon bill that itemizes charges for calling features such as *69.

Some features are available as 'pay-per-use' features, which means that you may pay as you use them rather than paying a monthly flat fee.

Pay-Per-Use Services
Some features are available as 'pay-per-use' features, which means paying for each time they are used rather than paying a monthly flat fee.

PEG Grant Fee
A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

PEG Support Fee
A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment. On your bill under Verizon surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs.

Poison Control Surcharge
In some states, regulations require that we collect funds for the Poison Control Network in your area that provides information on poison remedies 24 hours a day.


Previous Balance
Total charges on the last bill.

Previous Charges
Previous charges can result from several reasons:

  • Unpaid balance on a previous bill.
  • Debit/credit from misapplied payment.
  • Debit/credit from a long distance carrier.
  • Returned check debit.

Previous Period
Total charges on the last bill.

Promotions Ending
Message that appears in the Verizon News sections that details any promotions you have that may be ending that month.

PUC (Public Utility Commission)
A government agency that sets and enforces regulations for all state utilities including all phone service providers.

The PUC approves/disapproves rates, initiates legislation and provides general rules for utility companies doing business in your state.

Back to Top

Q

Quick Bill Summary
A summary of previous balances and payments, and all new charges on your current bill.

Back to Top

R

Rate Adjustment
On your bill, a rate adjustment reflects a prorated portion of a monthly charge for a service or feature.

Regional Long Distance/Local Toll Calls
Calls outside of your local calling area are regional toll calls, also known as local toll calls. These calls are IntraLATA calls; calls that are not within your local calling area, but are within your LATA (Local Access Transport Area). LATAs are defined by geographical boundaries drawn by the federal government.

Local toll calls can be handled by your local service provider or by a provider of your choice. Many companies now offer both IntraLATA (local and local toll service) and InterLATA (long distance service) plans.

For a guide to your local calling area, check the consumer guide in your white pages.

Regional Sports Network Fee
This monthly fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed only on customers who have subscribed to programming packages that include Regional Sports Networks.

Regulatory Recovery Fee - Federal
This fee is a monthly Verizon surcharge that helps to recover the annual per video subscriber fee that Verizon pays to the Federal Communications Commission (FCC) to fund the FCC’s administrative costs.

Regulated Charges
Regulated charges that appear on your bill are subject to federal or state (such as PUC) regulations.

Regulated/Basic Services
Regulated and basic charges are services provided by Verizon that are subject to federal or state regulations.

Basic charges are services that may or may not be subject to federal or state regulations.

Relay Service Funding
This charge funds an attendant relay system that allows people who are deaf, hard of hearing, and/or speech impaired to communicate over the telephone.

Requested Change In Service
Section of the bill that includes partial month charges and credits including those for promotions and bundles as well as activation, installation and most other non-recurring charges.

Includes any changes made to products or services that you request after your initial order. For example, an upgrade from a Standard Set Top Box to a High Definition Box would result in a change to your initial order.

All order activity since your last billing period

Residential Telephone Service
The monthly service (and related charges) you receive from Verizon covering the use of residential phones in your home.

Restatement of Charges
An informational grid that is required to be displayed on the bill in some states that shows a breakdown of charges by category. You can use this as a guide to tell what charges your payment is applied to if you don't pay in full.

Right of Way Fee/Municipal Franchise Fee
This monthly Verizon surcharge recovers Verizon’s costs where a jurisdiction charges Verizon for the use of the municipal public right of way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee or State Infrastructure and Maintenance Fee.

Back to Top

S

Service Providers
Message that shows the provider for each service that you have and the cost associated with each service in the bundle price.

Slamming
Slamming is the unauthorized switching of a customer's long distance company. Your telephone service provider is required to have authorization and third-party verification before requesting that Verizon change customers' service providers. Some companies do not adhere strictly to this requirement. Many companies use telemarketers to sell their services and consumers need to make their company preference clear to sales representatives.

You can take the following measures to minimize the potential problem of slamming:

  • Check your phone bill every month to make sure your long distance company is the one you've chosen, or see if you've used a dial-around access code (1010-xxx) for your long distance calls. If you've been slammed, call Verizon immediately. At no charge, we'll set you up again with the long distance company you prefer.

  • Be firm with long distance companies when they call to talk about switching your service. Make sure you're not switching companies when you don't want to.

  • Know what you're agreeing to when you enter contests and sweepstakes. Signing on the dotted line could mean you're giving the go-ahead to switch your service.

Remember, Verizon won't change your long distance company from the one you have specified unless we receive authorization and verification that you have chosen to change long distance providers.

Specials and Promotions
The Specials and Promotions section of the bill includes full month credits on your bill for special pricing, bundle promotions that last less than 12 months, and any other promotional discounts.

State and Local Sales Tax/State and Local Communications Services Tax
Sales taxes are imposed on the sale or purchase of specified products and services and are required or permitted to be collected from customers. These taxes include State, County and City Sales Taxes as well as taxes collected by Special Purpose District Agencies and Mass Transit Agencies (MTA).

State Infrastructure Maintenance Fee
This monthly Verizon surcharge recovers Verizon’s costs of using the public right of way in the State of Illinois. The fee is charged per telephone line.

State and Local Sales Tax/Local Communications Services Tax
Government agencies impose and Verizon collects taxes from purchasers of specified products and services. These taxes include state, county and city sales taxes as well as taxes collected by Special Purpose District Agencies and Mass Transit Agencies (MTA). The products subject to tax and the amount of the tax varies by area.

State Sales Tax
Government agencies impose and Verizon collects taxes on behalf of state governments from purchasers of products and services. The products subject to tax and the amount of the tax varies by area.

State Transaction Privilege Tax
This monthly Verizon surcharge, recovers from customers the cost of the state tax on gross revenue paid by Verizon in Arizona.

State Universal Service Fund
This fee is a monthly surcharge billed to customers to recover the State Universal Service fee paid by Verizon to States on applicable services. Each state program is different, and depending on the state, the funds are used to:

  • help keep local telecommunications rates affordable for all customers,
  • support telecommunications services in schools, public libraries, and rural health-care facilities, and
  • subsidize local service to high-cost areas and low-income customers.

In some states Verizon is the billing agent for the state and in others Verizon is allowed to recover their payments to the state program.

State Utility Gross Receipts Tax Surcharge/Telecommunications Services Excise Tax
Applied per line, this monthly Verizon surcharge recovers from customers the state or local tax on gross revenue paid by Verizon, and may be referred to on your bill as a Gross Receipts Tax Surcharge, a Telecommunications Services Excise Tax Surcharge, or a State Transaction Privilege Tax Surcharge.

Statement Date
The date that your bill was created.

Statement Ending
Your bill lists charges incurred during your billing period. The statement ending date is the close of the billing period and the last date charges were available to place on your bill.

Subscriber Line Charge/Access Charges
The Subscriber Line Charge is a fee that helps telephone companies, such as Verizon, recover costs for maintaining outside telephone wires, underground conduits, telephone poles, and other necessary facilities and equipment.

Certain states mandate an equivalent state charge, which then helps offset the cost of telephone service in that state. So, in some cases, you will find both a Federal (or Interstate) and a State (or Intrastate) Subscriber Line Charge on your bill.

This charge is not a tax, but an allowed surcharge passed on to customers when their service can be used for long distance calls. This regulated charge applies whether you make long distance calls or not.

Other names for this charge that you may see on your bill:

  • Interstate Access Charge
  • Intrastate Access Charge
  • Interstate Subscriber Line Charge
  • Intrastate Subscriber Line Charge
  • Federal Subscriber Line Charge
  • Federal Line Cost Charge
  • Federally-Ordered Line Cost Charge
  • State Subscriber Line Charge

Surcharges
Local governments assess municipal surcharges and fees for special bonds or levies. The amount collected is sent to them.

Surcharges and Taxes
Required federal, state and local taxes and fees. Amount collected is sent to them.

Back to Top

T

Taxes, Governmental Surcharges and Fees
This section of the bill includes the Federal excise tax, local and state sales tax and a 911 surcharge.

Taxes and Surcharges - Local Toll Calls
Federal, state and local taxes and surcharges on your local toll charges.

Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long distance charges on your phone bill.

The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill.

Taxes and Surcharges - Non-Regulated/Non-Basic
Federal, state and local taxes and surcharges on your non-regulated/non-basic services.

Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long distance charges on your phone bill.

The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill.

Taxes and Surcharges - Basic/Regulated
Your telephone bill reflects required federal, state, and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee.

Taxes, Fees, and Other Charges
Taxes and fees differ by location and the services on your account. Some taxes and fees are required to be billed and Verizon acts as the collection agent while other taxes and fees are imposed on Verizon and allowed to be surcharged.

Taxes, Fees, and Other Verizon Charges
Bill section that include all applicable taxes, surcharges, fees and Federal Communications Commission (FCC) charges for your area, as well as any late payment fees , returned payment fees, and employee concessions.

Taxes, Governmental Surcharges and Fees
Subsection of the Taxes, Fees, and Other Charges section of the bill that contains Federal, state, and local taxes and surcharges such as Federal Excise Taxes, 911 Charges, and State and County taxes if applicable.


Toll Charges
Charges for local calling outside service areas and long distance calls.

Total New Charges Due
This appears in the New Charges section on the first page of the bill. The date indicated is when new charges are due to avoid a late fee.when Any overdue balance is due immediately.

Telecommunications Relay Service/Dual Party Relay Service
The state government authorities use the funds collected by Verizon to provide telecommunications services for those with special needs. The fee is calculated on either a percent of revenue or on a per line basis.

Telecommunications Services Excise Tax/State Utility Gross Receipts Tax Surcharge
Applied per line, this monthly Verizon surcharge recovers from customers the state or local tax on gross revenue paid by Verizon, and may be referred to on your bill as a Gross Receipts Tax Surcharge, a Telecommunications Services Excise Tax Surcharge, or a State Transaction Privilege Tax Surcharge.

Total Amount Due
The amount you currently owe Verizon for your monthly telephone service.

Total Basic Charges
Total of basic charges shown in this section of the bill. These charges include line charges and local calling plus taxes and surcharges.

Total Due
The amount you currently owe Verizon for your monthly telephone service.

It is the amount you currently owe to Verizon, minus any payment you might have made after the closing date of your bill.

Total New Charges
Total of charges in the New Charges section of the bill. These are charges for the current billing period.

Total Specials and Promotions
Total of promotions, credits and discounts shown in this section of the bill.

Total Toll Charges
Shows total charges for telephone calls beyond local but not quite long distance. This amount includes tax and surcharge applied to toll calls.

Total Verizon Charges
The combined total of your regulated/basic, local toll and non-regulated/non-basic charges.

This amount represents all the services provided to you by Verizon as your local telephone company.

Touch Tone
Touch-tone dialing service.

TTY-TDD
Device that allows individuals with speech or hearing disabilities to send and receive typed messages over a standard telephone line.

TV Additional Services
The line on the first page of your bill that shows the total of all charges for products associated with your internet service that are not included in the bundle. This can be found under New Charges.

Section on your bill that shows all of the products and their charges that are associated with your TV service that are not included in your bundle.

TV Services
The line on the first page of your bill that shows the total of all charges for products associated with your TV service when you do not have a bundle. This can be found under New Charges.

Section on your bill that shows all of the products and their charges that are associated with your TV service.

Back to Top

U

Unpaid Bill Charges and Account Adjustments

Any account adjustments or unpaid charges from a previous bill will be carried over to the following month's bill and will display as a credit or charge on previous balance.


Unpublished Telephone Number

Your name, address and telephone number are not published in the directory, and your telephone number is not available from directory assistance.


Unlisted Telephone Number
Your name, address and telephone number are not published in the directory, but are available from directory assistance.


Usage
Includes any usage related charges such as those for Pay Per View or Directory Assistance.

Usage Detail
A more detailed breakout of calling and usage charges associated with calling plans that may be on your account.


Back to Top

V

Verizon News
Message section in the left column on page 1 of the converged bill. This section contains fulfillment and marketing messages as well as messages that tell when a promotion is starting or ending.

Verizon Online Account
Account number on your bill that is associated with your Verizon Online internet service.

Verizon Payment Address
The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment.

Verizon Reads Donation
If you have checked the box on the first page of your phone bill or called your local business office and signed up to be a Literacy Champion, a tax deductible $1 donation will be included monthly in the Verizon section of your bill. Contributions will benefit Verizon Reads, a non-profit effort supporting literacy programs.

Even if you check the box or call us to sign up, you are not required to pay the literacy donation. Phone service will not be terminated for non-payment of this contribution. To discontinue your literacy donation, call the phone number listed on the front of your bill.

Verizon Surcharges and Other Charges & Credits
b When applicable this section will display the Federal Subscriber Line and Access Recovery Charge associated with Voice service. Federal service fees, state and local surcharges and or funds are also billed in this section.
 


Video Franchise Fee
This monthly fee allows Verizon to recover from its customers the cost of the video franchise fee Verizon is required to pay to local franchise authorities, which may be up to 5.26% of the gross revenues from Fios TV services, in order to provide TV Services.


Video Public Educational and Government Grant Fees "PEG Fee"
Each Local Franchise Authority has the right to impose support obligations on Verizon to cover the funding costs of providing Public, Educational and Government programming channels to the cable television subscribers within the franchise area. Some communities may also have an Institutional Network Fee or I-NET fee to cover the costs of providing dedicated network services to large institutions; schools, hospitals, emergency workers, etc. These charges are added to customers’ bills to collect the payments that Verizon makes to the Local Franchise Authority. These fees can be either in the form of a per cable television subscriber fee or in the form of a percent of gross revenues for the sale of cable television services.

Video Regulatory Fee
This fee recovers the amount Verizon pays to fund the administrative costs of one or more regulatory bodies; whether that is the Federal Communications Commission that is funded on a per subscriber fee basis or a state regulator that may be funded on a per subscriber or percentage of cable television revenue basis.

Voice Additional Services
The line on the first page of your bill that shows the total of all charges for products associated with your voice service that are not included in the bundle. This can be found under New Charges.

Section found on page 3 of your bill that shows all of the products and their charges that are associated with your voice service that are not included in your bundle.

Voice Services
The line on the first page of your bill that shows the total of all charges for products associated with your voice service when you do not have a bundle. This can be found under New Charges.

Section on your bill that shows all of the products and their charges that are associated with your voice service.

Back to Top

W

Back to Top

X

Back to Top

Y

Back to Top

Z

Please rate this page
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  • Sign In to My Verizon
Did You Know?

Many equipment problems can be fixed in less than 5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house.

Get Answers from your automated agent
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios