How to use 24/7 Assist with Safe Walk.
With Verizon Family Plus, you and your loved ones get extra security on-the-go.
During a Safe Walk session, emergency contacts you designate get location updates.
If feeling safe or in need of help, alert 24/7 Assist for live support anytime you need it. A live agent will call to assess the situation and dispatch 911, if needed.
Your Emergency Contacts will be notified about what's happening so everyone stays in the know. Let's take a look at how to get started.
Open the Verizon Family app on your device or help a family member with theirs.
From the home screen, tap 24/7 Assist.
Follow along with your setup steps to enable 24/7 Assist. Review and agree to the terms and confirm your contact information.
At least 1 emergency contact is required to use these features. They can be any direct family member or a caregiver. Once complete you’re all set.
You can now alert 24/7 Assist directly from your home screen.
To send a direct alert, just tap on 24/7 Assist from the home screen.
Use the slider to alert 24/7 Assist.
Standby for a call from them. This usually takes around 10 seconds.
Once you're on the line they will help assess the situation.
If you can't respond they’ll send emergency services to your location.
Emergency contacts will receive updates on the alert status.
They can keep an eye on the map in the Verizon Family app and quickly get directions to the most recent location.
You can also alert 24/7 Assist during a Safe Walk session.
From the home screen tap the Safe Walk button to notify your emergency contacts that you’re on the move.
They'll get a notification about the Safe Walk session.
If you need help along the way, slide to alert 24/7 Assist.
Once you send an alert, a 24/7 Assist live agent will call you to determine the next course of action.
