Samsung 4G LTE Network Extender 2 - Startup and Troubleshooting
Here's how to troubleshoot startup issues for your Samsung 4G LTE Network Extender 2.
For additional help, view the How to Set Up Your 4G LTE Network Extender video.
- The initial startup of the Network Extender takes 30-60 minutes. After successful startup, the Power / Status indicator LED indicator on the front of the unit is illuminated solid blue.
- If the Power / Status LED indicator is still blinking blue after one hour, relocate the GPS antenna to receive a stronger signal (see Additional Support section at the bottom of this page).
- Ability to sign in to the Network Extender Admin is available after step 6.
Device State & Description | LCD Display | LCD Display Sub Steps | Action/Escalation |
|---|---|---|---|
1. System Off :The device is powered down and is not functional. | No Display / No LED light | Refer to Initial Connection Activation and Setup for assistance. | |
2. H/W Initialization :The device is powered up and is initializing the hardware. | Starting Up... | No action, please wait | |
3. H/W Initialization Failure :The device has a hardware failure preventing it from loading it's software. The device remains dormant in this state until power cycled. | Hardware Failure See User Guide | Power cycle device Check Status and Alerts for assistance. If device remains at this step perform a Factory Reset. Replace if problem persists. | |
4. S/W Initialization :The device is verifying, validating and attempting to execute its software. | Starting Up... | No action, please wait | |
5. S/W Initialization Failure :In this state there has been an error preventing the software from being executed. The device remains in this state until it is power cycled unless the condition is a result of a failed software update. In the case of a failed software update, the unit reverts to the old software and re-attempt to come into service. | Software Failure See User Guide | Do not power cycle during software update / reversion. | |
6. Acquire IP Address (IPv4) :The device is attempting to acquire a local IPv4 Address. If it fails it continues to retry and remains in this state. | Acquiring IP Address | Verify DHCP is enabled on the router. Update the router to the most recent firmware version. Refer to the router manufacturer for assistance with any settings/configuration changes. | |
7. Ethernet Port Down : The device has no physical Ethernet connection to the local switch/router/gateway. A system alarm (ETH_PORT_DOWN) is active (see Related Info section at the bottom of this page). | No Ethernet Detected Check Connections | Verify Ethernet connectivity on the back of both the router and 4G NE. Ensure the Ethernet cable is connected to the LAN port. Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes. Test other Ethernet cables if condition persists. | |
8. IPSec Establishment :The device conducts a DNS (Domain Name Server) lookup and establishes the VPN connection. If this process fails the device stays in this state and continues to attempt to secure an IPSec tunnel using the back off mechanism. | Connecting to the Verizon Network | 8a : Acquiring the initial SeGW IP address8b : Attempting to reach the Initial SeGW8c : Successfully able to communicate with the initial SeGW8d : Successfully authenticated and a secure connection has been established with the initial network8e : Attempting to reach the Serving SeGW8f : Successfully able to communicate with the Serving SeGW 8g : Successfully authenticated and a secure connection has been established with the serving network | Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings or configuration changes. Verify the servers are reachable. Check admin page to View Status and Alerts for assistance. |
9. Authentication Failure :The system rejected the VPN Setup with the Authentication Failure? Message. The device shall remain dormant in this state and perform no actions until it has been power cycled. | Device Not Activated Call Verizon Support | ||
10. GPS Acquisition :The device is attempting to acquire a valid GPS location. It shall remain in this state until a valid location is provided by the GPS receiver. | Searching for GPS Please Wait... | If device remains at this step refer to Install the GPS Extension Cable. | |
11. Configuration :The device is downloading any new software and being provided with its parameter configuration. | Setting up Device Please Wait... | 11a : "Connecting to Initial Management Server"11b : "Connecting to Serving Management Server"11c : "Configuration download is in progress"11d : "Parameter Configuration in progress"11e : "Software Update in Progress" | 11a : No action, device is downloading Software11b : N/A11c : The Network Extender Admin page may not be available during this step.11d : N/A |
12. Configuration Failure :The device was not able to download its software or is in an area not serviced by Verizon (i.e. Mexico, Canada). | Set up Failure See User Guide or Out of Verizon's Service Area | 12a : Set up Failure12b : Out of Verizon's Service Area | 12a : Power cycle device12b : Device is being used in an area not licensed by Verizon. |
13. In-Service : The device has completed its boot up sequence and is able to offer LTE services. | In Service 'Verizon 4G LTE' Press Button for More | No action - Device is fully functional | |
14. Alarm Condition :The device has at least one active alarm. The device may be out of service and unable to offer LTE services. | * Status and Alerts (see Additional Support section at the bottom of this page). | Check Device Display and Status. Check Status and Alerts for assistance. Check user manual for additional actions. |