Samsung Galaxy S10 5G - Check for Physical Damage

Here's how to help determine if your Galaxy S10 5G has liquid or other physical damage.

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.

Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.

Device damage examples include, but are not limited to:

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Liquid or Corrosion Evidence

The Samsung Galaxy S10 5G is rated IP68, using the Ingress Protection rating system. The dust rating is 6 (highest level of protection), and the water resistance rating is 8 (water-resistant up to 5 feet for up to 30 minutes). Despite this classification, your device is not impervious to water damage in any situation. Follow these tips carefully to prevent damage to the device:

If device gets wet, dry it thoroughly with a clean, soft cloth.

If prompted with an alert regarding moisture being detected in the USB / charging port, review this info from Samsung.

Don't expose the device to salt water or ionized water.

If exposed to salt water, wash with fresh water then dry thoroughly with a clean, soft cloth to prevent salt accumulation to primary microphone, earpiece, and external speaker when it dries.

Do not immerse the device in water deeper than 5 feet for more than 30 minutes.

While the device is in the water the only way to control the device is to push the physical buttons (e.g. power button, volume buttons, etc.) on the device.

When drying your device, be sure to pat the earpiece (top front of the device), primary microphone (bottom of device), external speaker (back of device), and the power / accessory (USB) interface connector with a clean, soft cloth to remove as much water as possible.

When making a call immediately after your device is wet, the microphone may have water in it, which may lower the volume the other person hears. After drying off the device, allow the device to air-dry before making a call.

Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.

The touchscreen and other features may not work properly if the device is used in water or in other liquids.

To identify if your device has water damage, check for:

corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.

moisture under the display screen.

Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.

Samsung uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.

The SIM tray is located on the top of the phone, on the right side (screen facing up). The Liquid Damage Indicator (LDI) is located inside the SIM tray slot, above the SIM frame, and is visible when the tray is removed from the device.