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Samsung Galaxy S10 5G - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S10 5G.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Galaxy S10 5G - Activate / Set Up Device

Here's how to quickly set up your Galaxy S10 5G.

Samsung Galaxy S10 5G - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy S10 5G.

Samsung Galaxy S10 5G - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy S10 5G if you're not receiving email and app notification.

Samsung Galaxy S10 5G - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G Quick Reference Guide (PDF)

This Quick Reference Guide provides you with the basics you need to start using your Samsung Galaxy S10 5G.

Samsung Galaxy S10 5G User Guide (PDF)

This User Guide can help you get the most out of the Samsung Galaxy S10 5G smartphone. Learn about set up, features and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Samsung Galaxy S10 5G - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10 5G and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S10 5G - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Use Wireless PowerShare

Here's how to wirelessly charge a compatible device using your Galaxy S10 5G.

Samsung Galaxy S10 5G - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Battery Info

Here's info on the battery specs (e.g., usage time, stand by time, etc.) for your Galaxy S10 5G.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S10 5G - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S10 5G using Bluetooth.

Samsung Galaxy S10 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S10 5G on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy S10 5G - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Call a Number

Here's how to place a call from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S10 5G and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S10 5G - Place a Conference Call

Here's how to place a conference call from your Galaxy S10 5G.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S10 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10 5G and a computer.

Samsung Galaxy S10 5G - Record and Share a Video

Here's how to record and share a video using your Galaxy S10 5G.

Samsung Galaxy S10 5G - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Share Video from Gallery

Here's how to share a saved video from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Take and Share a Picture

Here's how to take and share a picture from your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Pictures / Videos

Here's how to view pictures or videos from the Gallery on your Galaxy S10 5G.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S10 5G - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S10 5G and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy S10 5G - Add a Contact

Here's how to add a contact to your Galaxy S10 5G.

Samsung Galaxy S10 5G - Contact Display Options

Here's how to configure how your contacts display on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Delete a Contact

Here's how to remove a contact from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Edit a Contact

Here's how to edit contact info on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S10 5G using Bluetooth.

Data

Samsung Galaxy S10 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Galaxy S10 5G.

Date & Time

Samsung Galaxy S10 5G - Set Date and Time

If your Galaxy S10 5G shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S10 5G - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (IMEI) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Phone Number

Here's how to view the mobile number for your Galaxy S10 5G.

Device Settings

Samsung Galaxy S10 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen mode, Font size, Screen saver, etc.) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' if your Galaxy S10 5G isn't receiving calls or alerts for texts or email.

Samsung Galaxy S10 5G - Reset All Settings

If your Galaxy S10 5G crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy S10 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10 5G, view this info.

Samsung Galaxy S10 5G - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn Screen Rotation On / Off

Here's how to fix the display on your Galaxy S10 5G if it doesn't flip or rotate.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy S10 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Compose and Send Email Message

Here's how to compose and send an email message from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Delete Email Messages

Here's how to delete email messages from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Data Usage Settings

Here's how to modify data usage options (e.g., Download only via Wi-Fi, etc.) for the personal email account on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S10 5G.

Samsung Galaxy S10 5G - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S10 5G.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy S10 5G - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S10 5G on or off.

Gestures & Motions

Samsung Galaxy S10 5G - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S10 5G.

Google Backup & restore

Samsung Galaxy S10 5G - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S10 5G.

Home Screen

Samsung Galaxy S10 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Mode Change

Here's how to change the Home screen layout on your Galaxy S10 5G if it looks different.

Samsung Galaxy S10 5G - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S10 5G.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S10 5G - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy S10 5G.

Language

Samsung Galaxy S10 5G - Language Selection

Here's how to change the language used on your Galaxy S10 5G.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S10 5G - Add Additional Fingerprints

Here's how to add more fingerprints for unlocking the screen of your Galaxy S10 5G.

Samsung Galaxy S10 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S10 5G when the screen is locked.

Samsung Galaxy S10 5G - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Galaxy S10 5G.

Samsung Galaxy S10 5G - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Unlock Screen

Here's how to unlock the screen for your Galaxy S10 5G.

Memory/Storage

Samsung Galaxy S10 5G - Check Device Storage

Here's how to check available space if your Galaxy S10 5G runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy S10 5G - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S10 5G.

Near Field Communication (NFC)

Samsung Galaxy S10 5G - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S10 5G.

Operating System & Software

Samsung Galaxy S10 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S10 5G if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S10 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S10 5G if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S10 5G - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10 5G.

Samsung Galaxy S10 5G - View Software Version

Here's how to view the software version your Galaxy S10 5G is running.

Samsung Galaxy S10 5G Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S10 5G, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S10 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S10 5G or turn it on or off.

Samsung Galaxy S10 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S10 5G.

Samsung Galaxy S10 5G - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10 5G.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Samsung Galaxy S10 5G - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - Volume Controls

Here's how to adjust the volume if your Galaxy S10 5G doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy S10 5G - View Signal Strength

Here's how to view signal strength on your Galaxy S10 5G.

TV

Samsung Galaxy S10 5G - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S10 5G.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S10 5G - Set Default Messaging App

Here's how to set the default messaging (SMS) app on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S10 5G - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S10 5G.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Tips, Tricks & Shortcuts

Samsung Galaxy S10 5G - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Set Up Printing

Here's how to set up and add a printer to your Galaxy S10 5G.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S10 5G - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S10 5G on or off.

Wi-Fi & Network

Samsung Galaxy S10 5G - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S10 5G with other Wi-Fi capable devices.

Samsung Galaxy S10 5G - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S10 5G.

Samsung Galaxy S10 5G - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy S10 5G.

Samsung Galaxy S10 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10 5G to auto switch between Wi-Fi and mobile data.

Samsung Galaxy S10 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Galaxy S10 5G to Mobile Hotspot.

Samsung Galaxy S10 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure mobile Mobile Hotspot settings (Network name, Timeout settings, etc.) on your Galaxy S10 5G.

Samsung Galaxy S10 5G - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S10 5G.

Samsung Galaxy S10 5G - Reset Network Settings

Here's how to reset settings if your Galaxy S10 5G can't connect to data or send / receive messages.

Samsung Galaxy S10 5G - Tethered Modem Connection

Here's how to use your Galaxy S10 5G as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy S10 5G - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S10 5G.

Samsung Galaxy S10 5G - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S10 5G on or off.

Samsung Galaxy S10 5G - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Samsung Galaxy S10