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Hum by Verizon - Find and Schedule a Repair Shop

2025-06-18 02:18:41.112
Here's how to find and schedule an appointment with a nearby repair shop if your Hum equipped vehicle detects an issue.
If an Auto Health issue is detected using vehicle diagnostics, you'll be presented with the option to
find a nearby repair shop
,
schedule a drop-off
, and
view, reschedule, or cancel
 an appointment.
Expand All
Repair shops are provided by Repair Pal. Not all repair shops may be included within the nearby listings.
  1. Open the Hum application.
  2. Tap the
    Menu icon
     Menu icon (upper-left).
  3. Tap
    Auto Health
    .
  4. View the appropriate issue then tap
    See details
    .
    Auto Health Issue Detected
  5. Tap
    Find Repair Shops
     to locate a nearby repair shop.
    A list of nearby repair shops will automatically appear location permissions for Hum is enabled.
    Alternatively, you can perform a manual search using a zip code.
    Find Repair Shops
  6. From the map, perform one of the following:
    • Tap the
      Map icon
       Repair Pal map icon to see name and address of nearby repair shops.
      View nearby repair shops
      Tap Schedule Now
    • Tap the name of the repair shop to see name, address, website, hours, etc.
      Tap the Preferred Name / Location
      Repair shop details
Once the appointment has been submitted and confirmed, a confirmation email will be sent to the email address listed in the contact information on the form.
  1. Select a repair shop
    .
  2. From the Repair Shop details screen, tap
    Schedule Now.
    Tap Schedule Now
  3. From the 'Choose a drop-off time' section, tap the
    Clock icon
     Clock icon.
    Schedule an appointment
  4. Select the preferred day and time for your appointment.
    Only available dates and times appear as options for scheduling. If a repair shop is closed, the date may be grayed out.
    Select date and time
  5. From the 'What brings you in?' section, enter a brief description of the issue.
    Enter description of issue
  6. Tap the '
    Send diagnostic information to sho
    p' box to send any diagnostic information provided by the Hum mobile app.
    Contact and vehicle information will be imported from primary account holder information and selected vehicle in the mobile app.
    If a secondary driver is completing the form, the contact information will display the primary account holder contact information and cannot be edited.
    Send diagnostic information
  7. Click
    Submit
    .
  8. If preferred, tap
    Add to calendar to add the appointment
     to your phone's default calendar app or
    view the appointment
     in the Appointments section on the Auto Health feature screen.
    Repair shop confirmation
  • If an appointment is canceled over the phone or outside of the mobile app, the mobile app may not reflect the cancellation.
  • Customer will receive an email notification that the email was canceled, however if the customer saved the appointment to their mobile app calendar app, the appointment will not be removed from their calendar app.
  1. From the Auto Health screen, tap the
    Appointments tab
    .
    The screen will display any upcoming and past appointments.
    If there are no upcoming appointments, you can search for nearby shops.
    Appointment information
  2. If necessary, from the 'Appointment info' screen, tap one of the following:
    • Reschedule
      You are taken back to the appointment form to select and confirm a different time.
    • Cancel Appointment.
      Tap
      Yes
       to confirm and send a cancellation notice to the repair shop. This action cannot be undone in the mobile app.
      Once canceled, the appointment will show a gray 'Canceled' status on the appointment details tab.
      Confirm Cancellation
      View Cancelled appointments