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2025-05-14 16:13:27.009

Software Upgrade Assistant (OnePlus) - Repair Assistant

Here's how to repair OnePlus software via the Software Upgrade Assistant if an over-the-air update failed.
The repair process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.
  • To use the Software Repair Assistant (SRA), ensure the wireless device is powered on and able to be unlocked if necessary then connect it to a compatible computer using the supplied USB cable.
  • If the device is not recognized immediately, pull down the notification panel to switch the device mode from 'Charge Only' to 'MTP', 'File Transfer' or 'Software Installation' mode.
  • For those devices without the 'File Transfer' option (e.g., IN2019, etc.), tap 'Connected for charging: touch for other USB options' then tap 'Transferring Media Files'.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable.
  1. Ensure the Software Upgrade Assistant software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. From the Windows® desktop, navigate
    Start
    All Programs
    Verizon
    Launch Utility Application
     then skip to step 5.
    For PCs using Windows 8 or 10, skip this step and start with step 3.
    For Mac®, click the
    Software Upgrade Assistant tray icon
     then skip to step 5.
  3. From the Windows desktop, tap or click the
    Utility Launcher icon Launcher
     (lower-right taskbar near the time display).
    The Utility Launcher icon is located on the desktop, not the screen with tiles. If tiles are present, click on the Windows start button (located in the bottom-left) to show the Windows desktop.
  4. Left-click the
    Software Upgrade Assistant launcher icon
    .
  5. From the 'Software Repair' screen, tap or click
    Start Repair
    .
    If the device's software is not current the user is prompted to update.
  6. If presented with the message concerning data being erased, tap or click
    Continue
    , provided the data has been backed up. If it has not, tap or click
    Cancel
    , back up your data and start the repair again.
  7. On the 'Allow access' screen, tap or click
    ALLOW
    .
    The available info may vary.
  8. If presented with the 'Google Account Info Needed' screen, tap or click
    I know my Google account info
     then tap or click
    NEXT
     to begin the backup process.
    If your Google info is unknown, click the 'Don't know your Google account info?' link and follow the instructions.
  9. On the 'Now It's Your Turn' screen, unplug your device from the laptop/computer and follow the instructions on the screen.
  10. After the phone has been set back up, re-connect it to the laptop/computer and tap or click
    NEXT
    .
    Device restore may take 30 - 90 minutes.
  11. Once the restore process completes, tap or click
    EXIT
     and unplug the device.