Here's how to help determine if your Galaxy Z Fold4 has liquid or other physical damage.
Samsung offers Galaxy Z Concierge, on-demand support from a dedicated team.
- They are available for help setting up a Z device, troubleshooting, and warranty issues such as discounted screen repair.
- Access by calling (888) 970-3653, going into the Samsung Members App, or visiting their website: https://www.samsung.com/levant/support/galaxy-fold-premier-service/.
- Hours of operation are 8 AM to 12 AM Eastern Standard Time, 7 days a week.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.
Device damage examples include, but are not limited to: