How to use your Home Device Support & Protection service.
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Home Device Support & Protection includes:
- Home Device Advisor - Save $5 each month and get fast 24/7 tech support via phone, chat or app.
- Verizon Home Device Protect - Get comprehensive protection and support for almost all your home technology. Includes 2 no-costs visits every 12 months.
Intro
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If you have the Home Device Advisor perk, you're saving $5 each month on fast 24/7 tech support by phone, chat or app.
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If you have Verizon Home Device Protect, you're getting protection, support and more for virtually all your home tech. If eligible home tech needs repair or replacement, you're covered.
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Now that your new service is active, let's look at how to use it.
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Open the My Verizon app. Tap the Home icon at the bottom of your screen.
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Depending on your service, look for Home Device Advisor or Verizon Home Device Protect and tap on it.
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From here, you can change your service or remove it.
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For 24/7 tech support, download the Tech Coach app.
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If you have Verizon Home Device Protect, it will look a little different. Tap Details for more options.
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Eligible home tech is covered in your home and also a second residence.
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You can learn how to file a claim from here. You can also schedule an in-home expert visit. You get 2 no-cost visits included every 12 months.
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Download the Tech Coach app for 24/7 tech support. Download it now or send a link to your email.
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Open the Tech Coach app and follow along with the set up guide to sign in.
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Once complete, you're all set.