Fios Prepaid FAQs
Fios Prepaid is a new way to get Fios, without a credit check, deposit or term contract.
General information
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What is Fios Prepaid?
Fios Prepaid is a new way to get Fios, without a credit check, deposit or term contract. It gives you the flexibility to pay as you go and to enjoy Verizon’s award-winning Fios service. The initial equipment needed is included in the price! Services are prepaid in advance, so you won’t get a bill with surprise charges.
Managing your Fios Prepaid account is convenient, and you can do it anytime online or from your smartphone. Go to My Verizon to manage your account online from your computer. You can also download the My Fios app to manage your account from your smartphone.
What do I need to provide to get Fios Prepaid?
Your name, service address, email address and contact telephone number.....that is it!
Can I get Fios TV?
No, it must be purchased separately.
Is my equipment included with no additional monthly charge?
No, you must either bring your own compatible router or purchase a router from Verizon for $199.99. If you purchase a router from Verizon, your first month of service is included at no additional charge.
How do I pay for my services?
You pay your charges in full in advance of activating services. We will provide an account statement available at your convenience online. You can view statements and make payments on My Verizon. We will send reminders to you about a week before the end of the month – before your service expires. You can renew your service at any time by making a payment prior to your expiration date. (Please allow 5 business days prior to expiration for your payment to post).
Will I get reminders before my service is turned off?
Yes. We will send you reminders 10 days, 5 days, 1 day before and on the day that your service will be suspended. If you choose to not renew with payment for the next month before your expiration date, services will be suspended after 4 days and will be deactivated after 90 days.
What happens if I don’t renew my Fios Prepaid Plan by the service expiration date?
Your services will be suspended. You can pay the Fios Prepaid Plan renewal amount and your service will automatically re-activate for another full month. If you haven’t renewed service for three consecutive months (90 days), your account will be closed and services will be disconnected.
How do I cancel my Fios Prepaid service?
You may call to discontinue services and your account will be closed at your request. Or, if you don’t pay your renewal plan amount for three consecutive months, then your account will be closed and services will be disconnected.
Can I change my existing Fios services from a traditional monthly billed account to a Fios Prepaid account?
No. The services and plans are different. Currently you cannot change from traditional monthly billing to Fios Prepaid service.
Prepaid monthly plans
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What Fios services are available?
Currently, only Fios Prepaid internet plans are available.
Making payments
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What payment methods are accepted?
Most major credit and debit cards, Visa or Mastercard prepaid cards, and cash are accepted. Note: No checks or ACH transfers are permitted.
Can I sign up for automatic payments?
Yes. You can enroll in Auto Pay as long as you have a valid credit or debit card on file. Discount only applies if you use a debit card.
Can I pay online?
Yes. You can pay with a debit or credit card online via My Verizon.
Can I pay in person?
Yes. You can go to one of our Fios Prepaid payment centers and pay in person.
Search for a Fios Prepaid payment center.
Can I pay via online banking bill pay with a checking account?
No. Fios Prepaid accounts do not accept checks, ACH transfers, or online bill pay via your bank.
How do I pay by credit or debit card?
Just go to My Verizon and register your account online. You can also download the My Fios app in Google Play and the app store and pay via the app.
Can I get a refund if I cancel before my month expires?
If you decide to cancel services after they are activated, you will not be eligible for a refund. If you cancel your order before any services are activated, then yes. Credit or debit card payments will be returned to those accounts. Cash refunds will be sent to the service address by bank check.
Managing your prepaid account
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Does my Fios Prepaid account automatically renew?
You are in control. Enrolling in Auto Pay is a convenient way to be sure your service is automatically renewed each month. If you are not enrolled in Auto Pay, you must renew your service each month by simply making payment for the amount due to renew. Your account will be suspended if you fail to renew your Fios Prepaid account before the expiration date. After three months of inactivity your account will be closed.
Can I manage my account online?
Managing your Fios Prepaid account is convenient, and you can do it anytime online from your computer or from your smartphone. Go to My Verizon to manage your account online from your computer. You can also download the My Fios App to manage your account from your compatible smartphone. Go to My Fios app and download the app.
Can I review my services and payments?
Yes. You won’t get a paper bill. Managing your Fios Prepaid account is convenient, and you can do it anytime online or from your smartphone. Go to My Verizon to manage your account online from your computer. You can also download the My Fios app to manage your account from your compatible smartphone. Go to My Fios app and download the app.
Can I add and remove services?
Yes. You can add services by calling 1.800.VERIZON (1.800.837.9466). It will require payment in advance before services will be activated. If you wish to remove services our service team can also assist you with making that change.
How do I connect and set up my internetservices?
Self-install is a great way to set up service quickly and at your convenience. Equipment is includedwith instructions for setting up service if you purchase a Verizon router.
How much does my plan rate cost?
Plan rates will vary depending on the services you select. Details are available either online or through one of our Verizon sales consultants by calling 1.800.VERIZON (1.800.837.9466).
How do I renew my service?
Managing your Fios Prepaid account is convenient, and you can do it anytime online or from your smartphone. Go to My Verizon to manage your account online from your computer. You can also download the My Fios app to manage your account from your compatible smartphone.
Do I have to sign a long-term contract?
There is no long-term contract with Fios Prepaid. You renew your service each month by making a payment before the expiration date.
Do I need to have a credit card?
No. Your payment options also include Debit card, prepaid Visa or Mastercard, or cash.
Is a credit check required?
No. A credit check is not required to purchase Fios Prepaid service.
Can I use my existing Set-Top Box?
Fios Prepaid works with specific equipment, so it depends on what type of set top box you have. Your sales assistant will be glad to explain in more detail based on your plan and your equipment.
What do I do if my service isn’t working?
First, check to ensure that you have renewed your monthly service by making payment by the due date. You can check your account status online at My Verizon. If you prepaid for the current time period and your service is not working, please contact our repair team at 1.800.VERIZON (1.800.837.9466).
Are there any requirements to get the service?
Yes. You can either check online or call to verify Fios service eligibility at your home address. Once your service is installed and working, you are required to make a payment before the expiration date in order to renew services uninterrupted for the next month.
What if I’m already a Verizon customer?
If you are currently a Verizon customer, one of our Verizon sales consultants will gladly assist in reviewing your account and determining the best plan for you. You may reach us on 1.800.VERIZON (1.800.837.9466).
Can I tie this to my wireless account?
Fios Prepaid cannot be linked or associated with your wireless account.
Fios Prepaid
Managing your Fios Prepaid account is convenient, and you can do it anytime online or from your smartphone. Go to My Verizon to manage your account online from your computer. You can also download the My Fios App to manage your account from your compatible smartphone.
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