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Verizon 5G Home Router - Support Overview

Find support and online tools for your Verizon 5G Home Router.
Software updates

Check for the the latest software update to your device.


Troubleshoot Verizon 5G Home Router
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

5G Home Router - Sign in to the Admin WebGUI

Here's how to access the admin page or if you forgot the admin password for your 5G Home Router.

Basics

5G Home Router - Locate Ports, Connectors and Buttons

Here's how to view the location of the various buttons, ports and connectors on your 5G Home Router.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Connected devices

5G Home Router - Edit Connected Device Nickname

Here's how to change nicknames of devices connected to your 5G Home Router.

5G Home Router - Enable / Disable a Connected Device

Here's how to enable or disable devices connected to your 5G Home Router.

Device ID & Info

5G Home Router - View Technical Router Info

Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router.

Device Settings

5G Home Router - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your 5G Home Router.

5G Home Router - Turn Network Name (SSID) On / Off

Here's how to allow the Wi-Fi name of your 5G Home Router to be seen by other devices.

Lock, Unlock, Password & Security

5G Home Router - Change the Admin Password

Here's how to change the admin password to manage settings for your 5G Home Router.

Operating System & Software

5G Home Router - Check for Software Update

Here's how to check for or install software updates on your 5G Home Router.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Parental Controls

5G Home Router - Manage Parental Controls / Time Blocks

Here's how to view or change parental controls or time blocks for your 5G Home Router.

SIM Card

5G Home Router - View SIM Card Number

Here's how to view the SIM card number associated with your 5G Home Router.

Status Indicators/Lights

5G Home Router - View LED Status Indicators

Here's how to identify the LED light status indicators on your 5G Home Router.

Wi-Fi & Network

5G Home Router - Change Guest Wi-Fi Name / Password

Here's how to change password or rename your Guest Wi-Fi network on your 5G Home Router.

5G Home Router - Change Wi-Fi Password

Here's how to change the Wi-Fi password used to connect devices to your 5G Home Router.

5G Home Router - Configure LAN Settings

Here's how to access LAN settings (IP address, Subnet mask, etc.) for your 5G Home Router.

5G Home Router - Manage MAC Filters

Here's how to control MAC address access for your 5G Home Router.

5G Home Router - Manually Connect to Wi-Fi

Here's how to set up your Wi-Fi (wireless client connection) on your 5G Home Router.

5G Home Router - Set Up Port Forwarding

Here's how to set up port forwarding, an advanced networking option, on your 5G Home Router.

5G Home Router - View Wi-Fi Name and Password

Here's how to find the Wi-Fi password / key for your 5G Home Router.

How to Identify and Manage Your Verizon 5G Home Router

Learn how to identify your Verizon 5G router and perform maintenance like resetting the router, checking speed and changing passwords in the My Verizon app.