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Verizon 5G Home Router- Support Overview

Find support and online tools for your Verizon 5G Home Internet Router.
Setup instructions
Learn how to set up your 5G MiFi M1000.

Software version
Learn how to check the software version on your 5G MiFi M1000.

Troubleshoot 5G MiFi M1000
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

5G MiFi® M1000 - Activate / Set Up Device

Here's how to activate your 5G MiFi M1000.

5G MiFi® M1000 - Sign in to the Admin Page

Here's how to navigate to the admin page for your 5G MiFi M1000.

5G MiFi® M1000 - View Connected Devices

Here's how to view info about devices connected to your 5G MiFi M1000.

Alerts & Reminders

5G MiFi® M1000 - Manage Alerts / Notifications

Here's how to turn audio alerts (e.g., Low battery, USB mode etc.) for your 5G MiFi M1000 on or off.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon 5G MiFi M1000 FAQs

Learn more about the Verizon 5G MiFi M1000, the first hotspot with 5G Ultra Wideband connectivity.

Verizon 5G MiFi M1000 Simulator: Charging Your Phone

Learn how to charge your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Finding additional help

A visual guide for finding additional help on your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Verizon 5G MiFi M1000.

Battery & Power

5G MiFi M1000 - Insert / Remove Battery

Here's how to insert / remove the battery on your MiFi M1000.

5G MiFi® M1000 - Battery Power Management Settings

Here's how to configure display, sleep and power-down options for your 5G MiFi M1000.

5G MiFi® M1000 - View Battery Info

Here's info on the battery for your MiFi M1000.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Data

5G MiFi® M1000 - View Data Usage

Here's how to view how much data your 5G MiFi M1000 has used.

Device ID & Info

5G MiFi® M1000 - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your 5G MiFi M1000.

5G MiFi® M1000 - View Phone Number

Here's how to view the mobile number your 5G MiFi M1000 is using.

Check for Physical Damage

Here's how to help determine if your device has damage.

Device Settings

5G MiFi M1000 - Turn Network Name (SSID) On / Off

Here's how to display or not display your 5G MiFi M1000 Wi-Fi name to other devices.

5G MiFi® M1000 - Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your 5G MiFi M1000.

5G MiFi® M1000 - DMZ Settings

Here's how to test your 5G MiFi M1000 firewall settings.

5G MiFi® M1000 - Edit Access Point Name (APN)

Here's how to configure which APNs your 5G MiFi M1000 can use.

5G MiFi® M1000 - MAC Filtering

Here's how to control MAC address access for your 5G MiFi M1000.

5G MiFi® M1000 - Port Filtering

Here's how to block access to services or apps on your 5G MiFi M1000.

5G MiFi® M1000 - Port Forwarding

Here's how to configure your 5G MiFi M1000 port settings if access is blocked.

5G MiFi® M1000 - Restore Settings to Factory Defaults

Here's how to reset your MiFi M1000 if it won't connect, crashes/resets, freezes or runs slowly.

5G MiFi® M1000 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning, view this info.

5G MiFi® M1000 - Wireless Network Security Settings

Here's how to view/change security settings (password) for your 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Accessing Settings

Explore how to access settings on your Verizon 5G MiFi M1000 to change alert sounds, turn off GPS and more.

Verizon 5G MiFi M1000 Simulator: Adjusting the screen timeout

An interactive guide for setting your Verizon 5G MiFi M1000 to Airplane mode.

Verizon 5G MiFi M1000 Simulator: Changing the Jetpack Wi-Fi password

Discover how to use the speakerphone on your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Managing Data Usage

Discover how to manage data usage on your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Resetting our MiFi

Discover how to use your Verizon 5G MiFi M1000 to call a new number.

Verizon 5G MiFi M1000 Simulator: Updating your Jetpack software

Learn how to teach kids to call 911 on your Verizon 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Viewing connected devices

Find out how to change roaming settings on your Verizon 5G MiFi M1000.

Hotspot

5G MiFi® M1000 - Configure Broadcast Settings

Here's how to check Wi-Fi settings if you're having issues connecting to your 5G MiFi M1000.

Internet & Web Browser

5G MiFi® M1000 - Turn Ethernet On / Off

Here's how to turn the Ethernet connection for your 5G MiFi M1000 on or off.

Lock, Unlock, Password & Security

5G MiFi® M1000 - Change the Admin Password

Here's how to change the password used to access the admin page for your 5G MiFi M1000.

5G MiFi® M1000 - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your 5G MiFi M1000.

5G MiFi® M1000 - View Network Name and Password

Here's how to find the password / key for your 5G MiFi M1000.

Operating System & Software

5G MiFi® M1000 - Update Firmware

Here's how to check for software updates for your 5G MiFi M1000.

5G MiFi® M1000 - View Software Version

Here's how to view the software version your 5G MiFi M1000 is running.

Verizon 5G MiFi M1000 - Software Update

Get instructions on downloading the latest software update for performance improvements and fixes to your Verizon 5G MiFi M1000, including current security patches.

SIM Card

5G MiFi M1000 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your 5G MiFi M1000.

5G MiFi® M1000 - Modify SIM PIN

Here's how to change the SIM card lock code on your 5G MiFi M1000.

5G MiFi® M1000 - Turn SIM PIN On / Off

Here's how to lock the SIM card for your 5G MiFi M1000 to prevent use until a PIN is entered.

5G MiFi® M1000 - Unblock SIM PIN

Here's how to unblock the SIM card on your 5G MiFi M1000.

5G MiFi® M1000 - View SIM Card Number

Here's how to view the SIM card number for your 5G MiFi M1000.

Verizon 5G MiFi M1000 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Verizon 5G MiFi M1000.

Status Indicators/Lights

5G MiFi® M1000 - LED Status Indicators

Here's how to determine what the various LED indicators on your MiFi M1000 mean.

5G MiFi® M1000 - View Signal Strength

Here's how to view the signal strength (signal bars) for your MiFi M1000.

Text & Multimedia Messaging

5G MiFi® M1000 - Delete Messages

Here's how to delete messages from your 5G MiFi M1000.

5G MiFi® M1000 - View Text Messages

Here's how to view text messages sent to your 5G MiFi M1000.

Wi-Fi & Network

5G MiFi® M1000 - LAN Settings

Here's how to configure advanced LAN settings for your 5G MiFi M1000.

5G MiFi® M1000 - Network Mode Settings

Here's how to view network mode settings on your 5G MiFi M1000.

5G MiFi® M1000 - Tethered Modem Connection

Here's how to disable Wi-Fi connectivity on your MiFi M1000 and use a tethered connection.

5G MiFi® M1000 - View Network Name and Password

Here's how to find the password / key for your 5G MiFi M1000.

5G MiFi® M1000 - Wireless Network Security Settings

Here's how to view/change security settings (password) for your 5G MiFi M1000.

Windows 10 - Disconnect from a Wi-Fi Network

Here's how to remove a saved Wi-Fi network from your Windows 10 device.

Windows 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.