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High Speed Internet

Westell VersaLink 7500 gateway troubleshooting tips You can use the Power, Ethernet, DSL and Internet lights on the front panel of the Westell VersaLink 7500 gateway to help diagnose a connection issue with your Westell gateway. Follow the steps below to diagnose and test the possible solutions for any connectivity issues you are experiencing.

  1. Has your Service Ready Date passed? Verizon High Speed Internet is not available until Verizon Online activates your line.
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
  1. If you're using only one computer, restarting your computer can help you re-establish a new connection.

  2. Use the power switch to turn the power off on your VersaLink 7500 gateway, wait 15 seconds, and then turn it back on. Wait an additional 45 seconds so the gateway resynchronizes with the server and then try connecting to the Internet. This will fix most gateway connection issues.

  3. Is the Power light illuminated?
  4. Are any Ethernet lights illuminated (E1, E2, E3, or E4)? If you have a completely wireless network, you may not have any cables plugged into the Ethernet ports. If that is the case, skip to Step 6.
Figure depicting VersaLink 7500 LCD lights
  1. Is the DSL light illuminated?
  2. Is the Internet light illuminated?
    • Light is flashing green: A connection has been established to Verizon and IP traffic is passing through the VersaLink 7500 gateway. Continue with Step 8.
    • Light is off or red: The connection to Verizon failed.

  3. Disconnect all networked computers and restart the main computer. Reconnect the other computers one-by-one to locate the problem.

  4. If you have completed all the diagnostic steps and still can't connect to the Internet, please contact the Verizon High Speed Internet Support Center.

See also: VersaLink 7500 Troubleshooting Summary Chart
VersaLink 7500 Network Troubleshooting Issues
Using the ping command to test the connection between your computer and gateway
Using the ping command to verify your Internet connection
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