California wildfire network updates

Media contact(s) 
Michael Held Unsplash

Photo by Michael Held on Unsplash

Media assets highlighting our Northern California wildfire response and recovery efforts are available here

November 17, 2018 – 4:30 p.m. PST

Network

Camp Fire: Butte County

  • Deployed a Mobile Communications Trailer (MCT) to Chico Municipal Airport to improve service for CAL OES command center

Woolsey Fire: Los Angeles and Ventura Counties

  • Service has been restored in northern Calabasas, Oak Park and Hidden Hills.
  • Service to several microcell zones along Pacific Coast Highway has been restored.
  • Deployed a Mobile Communications Trailer (MCT) to Fire Station 72 in Malibu.
  • Portions of Malibu continue to experience spotty coverage, as the work to repair damaged fiber continues. Fiber is important because it carries data traffic from our cell sites to communication centers in our network that provide connectivity to other parts of the state and beyond. 
  • Residential neighborhoods of Westlake Village, Agoura, Saratoga Hills and parts of Calabasas are also experiencing spotty coverage until the microcell zones in these areas are restored
  • 12 portable generators have been deployed to the microcell zones around Malibu, as commercial power is still unavailable.

Community

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.

Ongoing support

We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:

  • Butte County Fairgrounds, Gridley
  • Neighborhood Church, Chico
  • Church of Nazarene, Oroville
  • Pacific Palisades High School, Pacific Palisades
  • Cal Lutheran University, Thousand Oaks
  • Pierce College, Woodland Hills

Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:

  • CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
  • Emergency Operations Center, Chico
  • Emergency Operations Center, Oroville
  • Butte County Sheriff’s Office, Oroville
  • CalFire Incident Command Center, Camarillo
  • CalFire Incident Command Center, Conejo Creek
  • CalFire Incident Command Center, Ventura

Media assets highlighting our Northern California wildfire response and recovery efforts are available here

November 16, 2018 – 3:30 p.m. PST

Network

Camp Fire: Butte County

Basic service has been restored to all heavily affected areas and we’re continuing to enhance service and capacity in areas where access is still restricted. We are actively engaged with fire command and search operations to be sure we're deploying assets where needed.

Woolsey Fire: Los Angeles and Ventura Counties

  • Replaced mobile communications trailer (MCT) with a cell on light truck (COLT) at Freedom Park Command Post in Camarillo

Community

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.

Ongoing support

We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:

  • Butte County Fairgrounds, Gridley
  • Neighborhood Church, Chico
  • Walmart parking lot, Chico
  • Church of Nazarene, Oroville
  • Pacific Palisades High School, Pacific Palisades
  • Cal Lutheran University, Thousand Oaks
  • Pierce College, Woodland Hills

Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:

  • CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
  • Emergency Operations Center, Chico
  • Emergency Operations Center, Oroville
  • Butte County Sheriff’s Office, Oroville
  • CalFire Incident Command Center, Camarillo
  • CalFire Incident Command Center, Conejo Creek
  • CalFire Incident Command Center, Ventura

Media assets highlighting our Northern California wildfire response and recovery efforts are available here

November 15, 2018 – 5:00 p.m. PST

Network

Camp Fire: Butte County

  • Service has been fully restored in Oroville.
  • Service has vastly improved in Paradise, though we are still making repairs in the North part of town and in Magalia.

Woolsey Fire: Los Angeles and Ventura Counties

  • Satellite cell on light truck (SAT COLT) deployed at Zuma Beach, Pt. Dume
  • Mobile communications trailer (MCT) is deployed at Fire Camp 13 in Malibu

Community

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30. 

Ongoing support

We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:

  • Butte County Fairgrounds, Gridley
  • Neighborhood Church, Chico
  • Walmart parking lot, Chico
  • Church of Nazarene, Oroville
  • Pacific Palisades High School, Pacific Palisades
  • Cal Lutheran University, Thousand Oaks
  • Pierce College, Woodland Hills
  • Taft High School, Woodland Hills

Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:

  • CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
  • Emergency Operations Center, Chico
  • Emergency Operations Center, Oroville
  • Butte County Sheriff’s Office, Oroville
  • CalFire Incident Command Center, Camarillo
  • American Red Cross, Canoga Park High School evacuation shelter, Canoga Park
  • CalFire Incident Command Center, Conejo Creek
  • CalFire Incident Command Center, Ventura

Check here for updates on Verizon network performance, crisis response and community support during November wildfires

California Wildfire Update

Verizon satellite cell on light truck (SAT COLT), Pt. Dume, CA


Verizon supports North Valley Community Foundation through a $100,000 grant for CA wildfire relief

November 14, 2018 – 8:00 p.m. PST

 

Network

 

Camp Fire: Butte County

  • Mobile communications trailer (MCT) deployed at Fire Station 33 in Magalia

Woolsey Fire: Los Angeles and Ventura Counties

  • Service in Las Virgenes has been restored

  • Cell on light truck (COLT) deployed to improve service in Oak Park

  • MCT deployed at Pt. Mugu State Park Operations Center

  • MCT deployed at Camarillo Command Post, Freedom Park

Community

Verizon announced a $100,000 grant to the North Valley Community Foundation and we’re evaluating opportunities to support additional community relief efforts for both Northern and Southern California. Click here for more information.

Ongoing support

We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:

  • Butte County Fairgrounds, Gridley

  • Neighborhood Church, Chico

  • Walmart parking lot, Chico

  • Church of Nazarene, Oroville

  • Cal Lutheran University, Thousand Oaks

  • Pierce College, Woodland Hills

  • Taft High School, Woodland Hills

Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:

  • CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico

  • Emergency Operations Center, Chico

  • Emergency Operations Center, Oroville

  • Butte County Sheriff’s Office, Oroville

  • CalFire Incident Command Center, Camarillo

  • American Red Cross, Canoga Park High School evacuation shelter, Canoga Park

  • CalFire Incident Command Center, Conejo Creek

  • CalFire Incident Command Center, Ventura

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 15. Postpaid customers can click here for more information. Prepaid customers can click here for more information.

 


 

November 13, 2018 – 5:00 p.m. PST

 

Network

 

Camp Fire: Butte County

In addition to the progress noted in yesterday’s update, Verizon engineers restored service to one more cell site in Paradise today. 100% restoration is the goal and our teams are working 24x7 to make that happen as quickly as possible.  

Woolsey Fire: Los Angeles and Ventura Counties

Verizon’s service in areas impacted by Southern California wildfires is nearly fully restored. However, we’re still challenged by fiber damage, which is affecting Verizon service in parts of Malibu including the following areas: along Pacific Coast Highway (PCH), between Highway 23/Mulholland Highway to the west and Highway 27/S Topanga Canyon Boulevard to the east. Commuter routes from Highway 101 to PCH such as: Kanan Dume Road, Mulholland Highway, Malibu Canyon Road, Las Virgenes Road, and S Topanga Canyon Boulevard are impacted.

While we work toward complete service restoration, we expect that performance issues will continue for some days in the residential neighborhoods of Westlake Village, Agoura, Calabasas, and Saratoga Hills due to the fiber damage. We are working closely with the fiber provider to make repairs as quickly as possible, and we will continue to explore temporary solutions in the meantime.

Community

We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:

  • Butte County Fairgrounds, Gridley

  • Neighborhood Church, Chico

  • Walmart parking lot, Chico

  • Church of Nazarene, Oroville

  • Cal Lutheran University, Thousand Oaks

  • Pierce College, Woodland Hills

  • Taft High School, Woodland Hills

Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
 
  • CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico

  • Emergency Operations Center, Chico

  • Emergency Operations Center, Oroville

  • Butte County Sheriff’s Office, Oroville

  • CalFire Incident Command Center, Camarillo

  • American Red Cross, Canoga Park High School evacuation shelter, Canoga Park

  • CalFire Incident Command Center, Conejo Creek

  • CalFire Incident Command Center, Ventura

Talk, Text, Data Relief

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 15. Postpaid customers can click here for more information. Prepaid customers can click here for more information.


November 12, 2018 – 5:00 p.m. PST

Network

 

Camp Fire: Butte County

We are making great progress with our network restoration in the county, as we’ve implemented temporary backhaul solutions in much of the impacted area. We continue to focus on fully restoring service in Paradise and Magalia. We’re using the following temporary network assets to improve performance:

  • Added capacity to cell site covering the Fire Command Center at Silver Dollar Fairgrounds in Chico
  • Added capacity to cell site covering the Fire Spike Camp at Loafer Creek Recreation Area
  • Mobile Communications Trailer (MCT) placed at Fire Station 33 in Magalia
  • MCT deployed at Butte Fire Center in Magalia
  • MCT deployed at Paradise Police Department, also covers Fire Station 81 in Paradise
  • MCT deployed at Fire Station 35 in Paradise
  • Cell on Light Truck (COLT) providing coverage in South Paradise
  • Network extender (e-femto) and a satellite solution set up at Fire Station 82 in Paradise 

Woolsey and Hill Fires: Los Angeles and Ventura Counties

Our network is almost fully restored in the fire impacted areas. We continue to work with the local fiber provider as they assess damage and begin repair work. We’re also using the following temporary network assets to improve performance:

  • MCT deployed at Fire Station 71 in Malibu
  • MCT deployed at Fire Station 99 in Malibu
  • Installed microwave backhaul solution to two cell sites serving the town of La Puente

Community

We know how important it is for people to connect while they are displaced from their homes. We’ve set up communications stations with equipment such as Internet-connected laptops, phones and cell phone charging for shelter clients at the following evacuation shelters:

  • Butte County Fairgrounds, Gridley
  • Neighborhood Church, Chico
  • Church of Nazarene, Oroville
  • Camarillo Community Center, Camarillo
  • Pierce College, Woodland Hills

Supporting first responders and relief agencies is also a priority. We’ve loaned wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following organizations:

  • CalFire Incident Command Center, Chico
  • Emergency Operations Center, Chico
  • Emergency Operations Center, Oroville
  • Butte County Sheriff’s Office, Oroville
  • American Red Cross, Canoga Park High School evacuation shelter, Canoga Park
  • CalFire Incident Command Center, Ventura

Talk, Text, Data Relief

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 15. Postpaid customers can click here for more information. Prepaid customers can click here for more information.


November 11, 2018 – 5:00 p.m. PST

Fire crews have been making some progress on containing the California fires, though high winds are contributing to the ongoing spread. Still, authorities have allowed increased access to the impacted areas and our engineers have made progress on restoring lost service and adding network capacity where needed.

Camp Fire: Butte County

Our network is performing well and we continue to make progress on restoring service in the areas hardest hit by the Camp Fire. We’ve deployed temporary solutions, such as microwave backhaul, to make up much of the lost coverage in parts of Chico, Oroville and Paradise. We’re now focused on improving network performance around Paradise and Magalia. 

Woolsey and Hill Fires: Los Angeles and Ventura Counties

In Southern California, we’ve made some progress. However, backhaul transport remains the primary issue impacting our network performance in parts of Ventura and Los Angeles Counties. We’ve placed a mobile communications trailers (MCTs) at Fire Station 71 and Fire Station 99 in Malibu to provide coverage and add capacity in the area. We’re bringing a portable generator to our cell site on Rattlesnake Mountain, which supports microcells in Western Malibu. A cell on light truck (COLT) will be placed in Oak Park to make up for lost coverage there, and we’re working to restore service in South San Jose Hills with a microwave solution.

Community

We know how important it is for people to connect while they are displaced from their homes. We’ve set up communications stations with equipment such as Internet-connected laptops, phones and cell phone charging for shelter clients at the following evacuation shelters:

  • Butte County Fairgrounds, Gridley
  • Neighborhood Church, Chico
  • Church of Nazarene, Oroville
  • Camarillo Community Center, Camarillo
  • Pierce College, Woodland Hills

Supporting first responders and relief agencies is also a priority. We’ve loaned wireless equipment such as routers, mobile hotspots, tablets and charging cables to the following organizations:

  • Red Cross Shelter Canoga Park High School 
  • CalFire - Ventura Incident Command Center 
  • CalFire/Agge Gateway 

In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic talk, text and data charges for customers in qualified affected zip codes. For Southern California, the offer extends through November 13. For Northern California, the offer extends through November 15. Postpaid customers can click here for more information. Prepaid customers can click here for more information.


November 10, 2018 – 10:00 p.m. PST

Our network restoration efforts in California continue today. As power outages continue in areas affected by the Camp, Woolsey and Hill fires, some of our cell sites are running on backup generators or battery power, as they were designed to do. With 24x7 monitoring, we have a refueling plan in place in the event of long term commercial power loss. Our focus is maintaining service for our customers and first responders. 

Camp Fire: Butte County

Access is still limited in active fire zones around Paradise and Oroville, but we have engineers in the field deploying temporary equipment to replace coverage lost due to fiber damage or other causes. Today we restored service in parts of Forest Ranch, Chico and Paradise. 

Woolsey and Hill Fires: Los Angeles and Ventura Counties

In Southern California, the fires are gaining ground due to extremely high winds. Due to the dangerous conditions, access to some of our cell sites is still restricted. Fiber damage has impacted our network performance in some areas and crews are standing by to inspect and make repairs as soon as it’s safe. As with the Camp Fire in Northern California, our engineers are working diligently to deploy temporary network equipment to restore service where they can as quickly as possible.

Community

Yesterday we announced that we are waiving overage fees through November 11 for customers in the areas hardest hit by the Camp Fire. We’re also giving customers in areas impacted by the Woolsey and Hill Fires in Southern California free calling, texting and data through November 13.


November 9, 2018

The Camp Fire started early yesterday morning and has already burned more than 70,000 acres in Butte County. In Ventura County, the Woolsey Fire has burned more than 14,000 acres and the Hill Fire has burned more than 6,000 acres.

In some of the hardest hit areas we are experiencing service interruptions. Current conditions are extremely dangerous and in many areas public safety authorities are restricting access to service providers until conditions improve. We are hopeful that our crews have access tomorrow so they can begin inspections, assess the damage and restore service. 

 

While wildfires pose a serious threat to wireless infrastructure, we plan ahead for power outages caused by extreme weather and other natural disasters. Backup generators are running where necessary and we have a refueling plan to keep our network facilities operating. We also have temporary equipment staged and ready to deploy as needed. Our network team is working 24x7 to keep everyone connected.

We are working closely with CalFire, California Office of Emergency Services (Cal OES) and American Red Cross to provide support for Fire Command Centers, first responders and evacuation shelters to provide communications equipment and service where it’s needed.

Check here for updates on Verizon network performance, crisis response and community support during November wildfires