FiOS Leads Industry in Latest American Customer Satisfaction Index

FiOS TV scored its fourth consecutive annual win this week in the latest American Customer Satisfaction Index survey as our fiber-optic based video service rated ahead of all competitors in customer satisfaction, overall quality, value, loyalty and retention.

In addition, as reported in several media outlets, FiOS Internet rated highest among Internet Service Providers, scoring tops in the categories of satisfaction, overall quality, value, lowest percentage of complaints, loyalty and retention.

We’re delighted at the double victory, and we’re pleased for our customers who enjoy our industry-leading fiber-optic services.

The latest ACSI study, the only independent national benchmark of customer satisfaction in the U.S., represents aggregate customer satisfaction across a broad swath of the U.S. economy and serves as a key macroeconomic indicator of the health of the nation’s economy. In other words, this is a BIG deal!

As we approach our eighth anniversary of offering FiOS TV and our ninth anniversary of delivering FiOS Internet, we will not rest on third-party accolades.  Each day, we seek to make our services better.  About a decade ago, we began making significant financial investments in FiOS with the intent of establishing a network second to none.  Results like those released today in the ACSI, further affirm our decisions.

Working Hard Every Day For Customers

We’re committed to offering the best in broadband and entertainment services, and we’ll have major new developments in both areas this year that will make FiOS even more popular.

Just two weeks ago, we racked up an #EightPeat for FiOS Internet that rated atop the PCMag.com annual Reader’s Choice Award.

In that well-regarded survey, FiOS Internet earned the highest overall satisfaction rating in the magazine’s annual survey of its readership, securing the highest ratings in the key categories of overall satisfaction, reliability, initial setup, speed, satisfaction with technical support and repairs.

As another school season draws to a close, we know many people may be needing to switch their home communication services.  Uprooting can be tough, so how can people choose communication providers?  We believe the folks at Consumer Reports can help and you can refer to Consumer Reports when you’re ready, so give the latest annual survey a read.