It's not a "throttling" issue

By: Libby Jacobson

Earlier this morning, an item posted to Hacker News sparked some social dialogue and media inquiries around a customer Netflix issue.

In response, Verizon gave the following statement: “We treat all traffic equally, and that has not changed. Many factors can affect the speed a customer experiences for a specific site, including, that site’s servers, the way the traffic is routed over the Internet, and other considerations.  We are looking into this specific matter, but the company representative was mistaken. We are going to redouble our representative education efforts on this topic.”

We’ve addressed some of the technical and policy issues on this topic in the past, which you can read here.

About the author(s): 

Libby Jacobson focuses on social, digital and external communications for Verizon’s federal legislative, regulatory, and public policy teams. Libby is also the curator and editor of Verizon’s Public Policy blog, the hub for Verizon’s positions on regulatory and legal issues surrounding the information and communications technology industry. Before joining Verizon in 2012, Libby learned the digital communications craft as an analyst with a DC-area, social media PR firm, while moonlighting as a blogger. Libby lives and works in Washington DC, and is a Verizon FiOS enthusiast.