Network reliability customers can count on when it is needed most

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Howard Waterman

The reliability of your wireless device is never more important than when a crisis strikes. That’s when a simple call or text message can make the difference between life and death. And that’s why Verizon builds reliability into every aspect of its wireless network – to keep customers connected when they need it most.

“June 1 marks the official start of Hurricane Season, but we didn’t just begin thinking about network reliability,” said Nicola Palmer, senior vice president and chief network officer of Verizon Wireless. “Our networks are designed from the ground up with reliability in mind – for individuals, businesses, emergency responders and everyone who needs to stay connected.”

Reliability starts when Verizon chooses the safest, most secure locations for its wireless equipment. The likelihood of hurricanes, earthquakes, and risk from wildfires, mudslides, floods and more are all considered.

In states along coastal areas, the company has a foundation of network “super-switch” processing centers designed to withstand Category 5 hurricanes. These facilities – that handle tens of millions of calls and connections even on a crisis-free day – feature hardened shells, large-scale on-site power generation and other back-up systems to ensure the company’s network remains strong, running and reliable. The super-switches also serve as Emergency Operation Centers (EOCs) for Verizon personnel, as well as local first-responders.

Additional measures the company takes to deliver on its reliability promise include:

  • Backup batteries at cell sites and switching centers keep the network running and customers connected when commercial power fails.
  • Backup generators keep batteries charged during extended power outages.
  • Pre-arranged fuel deliveries in case of a storm, with tankers poised and in position to quickly respond to hard-hit areas.
  • A fleet of portable emergency equipment that can be deployed quickly to keep customers connected or restore damaged connections as soon as possible.

And when disaster strikes, Verizon coordinates with first responders and can mobilize charging stations, special equipment, emergency vehicles and more to support local, state and federal agencies in all 50 states.

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