Bell Atlantic Gives Voice To Consumers

Bell Atlantic Gives Voice to Consumers

21 Prominent Community Leaders Named to Consumer Advisory Board

October 15, 1997

Media contacts:

Mike Kornfeld


NEW YORK -- Bell Atlantic Corp. (NYSE:BEL) has named 21 community

leaders to a new Consumer Advisory Board that will advise the

company on issues of concern to consumers.

The company is establishing the board as part of its commitment to

achieving the highest standard of customer care in the telecommunications


Linda F. Golodner, president of the National Consumers League, and Toby

Webb, Bell Atlantic executive vice president for External Affairs and

Corporate Communications, will serve as co-chairs of the board.

Other members hail from throughout Bell Atlantic's domestic

territory, which stretches along the eastern seaboard from Maine to


"The Consumer Advisory Board will be a self-governing body that

will devise its own guidelines, set its own agenda and advise the

corporation on issues of concern to consumers," Golodner said.

"We hope to help forge a constructive relationship between Bell

Atlantic and the communities it serves as well as help customers

better understand and navigate the telecommunications marketplace.

I expect the board to play a vital role in assuring that consumer

protections and the rights and responsibilities of both the consumer

and the company are understood and respected," she added.

Webb said, "These community leaders will provide valuable input,

feedback and guidance on issues of concern to Bell Atlantic and our

customers. I look forward to engaging in a dialogue with such an

impressive group."

The Consumer Advisory Board will meet with Bell Atlantic

decision-makers to discuss an array of issues, many of which have

been identified by state and regional Consumer Advisory

Councils in New York, New Jersey, the District of Columbia and New

England. Topics will include privacy and First Amendment concerns,

fraud and slamming, universal access to services, and universal

design of products and services.

The new Bell Atlantic - formed through the merger of Bell Atlantic

and NYNEX - is at the forefront of the new communications, information

and entertainment industry. With 40 million telephone access lines

and 5.5 million wireless customers worldwide, Bell Atlantic companies

are premier providers of advanced wireline voice and data services,

market leaders in wireless services and the world's largest publishers

of directory information. Bell Atlantic companies are also among

the world's largest investors in high-growth global communications

markets, with operations and investments in 21 countries.