Bell Atlantic Helps Small Businesses Relocate Without Disrupting Communications

Bell Atlantic Helps Small Businesses Relocate Without Disrupting Communications

Company Provides Advice on Keeping Phones, Faxes and Computers Connected

November 20, 1998

Media contact: James A. Smith , 973-649-8850
Ed Beckley, 804-772-1100

BOSTON -- Bell Atlantic is counseling small businesses on how to keep their phones, faxes and computer communications operating without disruption -- before, during and after a move.

The company is also advising business owners about Bell Atlantic products and services that will help them improve productivity at their new location.

Bell Atlantic is currently offering the service in New York City, Nassau County/Long Island and Boston, and is providing customers with a virtually transparent shift for all their telecommunications needs.

"When you're facing a move, your communications may be the last thing you think about, but it's the first thing you need in your new set up," said Amy Mackoul, market manager for Bell Atlantic General Business Services. "When Bell Atlantic learns a customer is planning a move, company representatives call to offer their assistance. However, if business owners do not receive a phone call, they can contact their local Bell Atlantic business office. Customers should tell our representative they are relocating and would like some recommendations on keeping their communications intact throughout the process," she said.

"A move doesn't have to be a problem," Mackoul said. "It can also be an opportunity to upgrade equipment and services for a more efficient operation. For instance, business owners might consider adding Caller ID, Call Forwarding and Three Way Calling or upgrading to an ISDN line for speedy connections to the Internet for e-mail or interactive video conferencing. More and more small businesses are adopting Internet communications as a cost-effective way of reaching customers and marketing products."

Communications Tips for the Big Move

Here are some communications tips for small businesses planning a move:

  • A move is a good opportunity to more closely link your data and voice communications-for fax mail service, e-mail, Internet access and other services. Assess your current telecommunications and data equipment to decide if it's a good time to make a change. Your Bell Atlantic customer representative can work with you to develop a plan that will meet your needs and your budget.

  • Alert your customers about the move and let them know there will be no disruption of service. You can do this with a mailing, broadcast fax or an e-mail alert.

  • Draw a floor plan of the new location and carefully plot where furniture and equipment will be placed for an efficient operation. Be sure to mark existing electrical outlets and phone jacks.

  • If you advertise in the Bell Atlantic Yellow Pages, call your Yellow Pages representative about your move.

For more advice on how to manage your business, visit Update Links on the Bell Atlantic Web site at www.BellAtlantic.com/smallbiz/update.

Bell Atlantic's General Business Services offers an extensive suite of communications solutions for small-to medium-sized businesses. Whether for voice, data, images or video, Bell Atlantic's business solutions represent a tailored approach for customers. Account team members and customer representatives work closely with business owners and managers, educating and guiding them through the complexities of today's communication technologies. To learn more Bell Atlantic's communications solutions, visit www.bellatlantic.com/smallbiz.

Bell Atlantic is at the forefront of the new communications and information industry. With 42 million telephone access lines and eight million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high- growth global communications markets, with operations and investments in 23 countries.

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