Bell Atlantic National 411 Marks Milestone in New England

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Bell Atlantic National 411 Marks Milestone in
New England

Four Million Requests for Faraway Phone Numbers Logged

Jan. 11, 2000


Jack Hoey,

Jim Smith,

BOSTON - Late last week, a Bell Atlantic directory assistance operator
helped the company's four millionth New England customer get a faraway
phone number from 411. The company hit this milestone just two months
after introduction of National 411 Service in Massachusetts and less than a
year after the rollout in four other New England states.

"That we've taken this many calls for national listings from New
England customers is proof we provide a service people like," said
Kitty Linder, vice president - operator services for Bell Atlantic.

Bell Atlantic introduced National 411 in Maine, New Hampshire,
Vermont and Rhode Island in early spring 1999 and in Massachusetts in
late October. With National 411, customers can dial the familiar 4-1-1
number for directory assistance, give the operator a city, state, and name,
and get a phone number anywhere in the country for 95 cents. If the caller
asks Bell Atlantic for a local listing, the cost is the lower rate for local
directory assistance.

Local listings average about 35 cents. Additionally, in most states,
consumers get several free calls to local directory assistance each month.
Geographic areas covered by "local" lookups range from large
metropolitan areas to entire states.

Competitors to Bell Atlantic directory assistance generally require dialing
a 10-10 access code and all listings are billed at the same price, about 99
cents. Customers who seek distant numbers by dialing the area code plus
555- 1212 pay as much as $1.40 per call to their long distance company.

"Our National 411 service is removing the confusion for consumers
who are looking for the best buy in directory assistance," Linder
said. "Customers can use the familiar 411 code to reach us; they
don't need to know the area code for the listing they want, and our pricing
is affordable. Our experienced operators are the best at satisfying
customers with accurate listings."

Bell Atlantic is at the forefront of the new communications and
information industry. With more than 43 million telephone access lines
and more than 10 million wireless customers worldwide, Bell Atlantic
companies are premier providers of advanced wireline voice and data
services, market leaders in wireless services and the world's largest
publishers of directory information. Bell Atlantic companies are also
among the world's largest investors in high-growth global communications
markets, with operations and investments in 23 countries.

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