Massachusetts Firm Receives High Marks for Customer Service
May 30, 2000
|Media contact:||Sharon Beadle, Bell Atlantic ,
Sallyann Tomarchio, The Resource Connection,
NEW YORK - The Resource Connection of Middleton, Mass., has won the Bell Atlantic Supplier Excellence Award for outstanding customer service.
The Resource Connection, a women-owned staffing services firm, is among five winners selected from 6,500 Bell Atlantic suppliers. The Resource Connection recruits, screens and evaluates candidates for Bell Atlantic Information Services group to fill both temporary and long-term positions.
The Resource Connection co-owners, Chief Executive Officer Sallyann Tomarchio and President Janet Santa Anna, will accept the award at the company's offices in Middleton, Mass., at 10 a.m. Wednesday, May 31. Bell Atlantic Information Services Vice President - Human Resources Howard Hayman will present the award.
(EDITORS NOTE: Members of the media interested in attending the award celebration should call Sharon Beadle at 212-395-1802.)
"Our suppliers play a vital role in Bell Atlantic's mission to care for our customers, anticipate their needs and provide them with outstanding service," said Hayman. "The Resource Connection provides us with quality candidates when we need them, helping us to better serve our customers. Bell Atlantic's Supplier Excellence Awards program enables us to recognize such companies for their dedication to excellence."
The Resource Connection's high rate of success in providing candidates in New England and New York for Bell Atlantic Information Services is a result of the company's ability to pre-screen, pre-test and interview candidates. The company responds quickly and effectively to Bell Atlantic's needs. In addition, The Resource Connection has a job hotline for all job postings and provides training to candidates who need to their boost skills on software.
"Providing excellent customer service starts with understanding the needs of both our customers and our candidates," said Janet Santa Anna, president of The Resource Connection. "It is an honor to be recognized by Bell Atlantic for what we consider to be the core of our business success."
Suppliers are judged on key performance attributes--including quality, responsiveness, delivery and customer satisfaction--for the products and services they provide to Bell Atlantic.
The annual Supplier Excellence Awards program enables Bell Atlantic to thank the winners publicly for their hard work and dedication to excellence, which help Bell Atlantic maintain its position as a market leader. In addition, the award encourages other suppliers to raise their level of performance.
The other winners of this year's Bell Atlantic Supplier Excellence Award are:
- Office Depot, Delray Beach, Fla.
- JBA Consulting, Inc., Greensboro, N.C.
- Premium Electric, Inc., Clifton, N.J.
- Telamon Corp., Indianapolis, Ind.
Bell Atlantic is at the forefront of the new communications and information industry. With more than 44 million telephone access lines and more than 20 million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 23 countries.