Bell Atlantic Responds to PUC Decision On Performance
Standards for Serving Competitors
Commission Takes Positive Steps toward Tough, Reasonable
November 4, 1999
BACKGROUND -- The Pennsylvania Public Utility Commission (PUC)
today adopted a set of measurements, standards and financial penalties
related to the quality of service Bell Atlantic provides companies offering
competing local telephone service. The motion established hundreds of
measurements for numerous services Bell Atlantic provides competitors.
These measurements include order confirmations and response times of
Bell Atlantic's systems that competitors use to switch customers to their
local phone service. The Commission's plan also establishes service-
quality standards that Bell Atlantic must meet each month and fines the
company must pay if it doesn't meet those standards. The following
response should be attributed to Daniel J. Whelan, president and CEO,
Bell Atlantic - Pennsylvania:
"The Commission today has taken some positive steps to establish tough,
but reasonable and statistically sound, measurements and performance
standards that gauge how well Bell Atlantic is providing services to our
competitors for Pennsylvanians' local telephone service.
"Bell Atlantic supports strict, fair standards with appropriate financial
fines to serve as an incentive to provide service quality above the
standards and correct any service falling below the standards.
"We will closely examine the Commission's final order to ensure that the
financial incentives it has adopted are appropriate."