Bell Atlantic Restores Full Phone Service To 3 Northern New Jersey Counties

Bell Atlantic Restores Full Phone Service To 3 Northern New Jersey Counties

Work Completed at 5:40 a.m. Today

Nov. 24, 1999

Media contact: John Johnson, 617-743-3677

NEWARK, N.J. -- Bell Atlantic restored full phone service to customers in three northern New Jersey counties at 5:40 a.m. today.

A computer software glitch early yesterday disrupted some service for call-switching offices in Bergen, Essex, and Passaic counties. The equipment manufacturer, Alcatel, worked with Bell Atlantic at the company's Newark network hub to correct the software problem that caused the disruption.

The disruption occurred at about 12:30 a.m. yesterday during a planned upgrade of software in a call processor. Calls to 911 were re-routed automatically to local police and fire departments. Bell Atlantic also rerouted other calls to ease network congestion.

Callers attempting to place voice or data calls into or out of the affected service area encountered intermittent delays. Customers most affected by the network congestion were in Millburn, Montclair and Westfield and the Weequahic section of Newark served by the company's Waverly switching office.

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